Dell swap out / replacement procedure - confused ?????? - HotUKDeals
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Dell swap out / replacement procedure - confused ??????

£0.00 @ Dell
Recently bought a Dell peripheral & when it arrived it was slightly cosmetically damaged - Doesnt affect functionality but shouldnt happen with a new product. Called Dell & they arranged for a repl… Read More
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8y, 5m agoPosted 8 years, 5 months ago
Recently bought a Dell peripheral & when it arrived it was slightly cosmetically damaged - Doesnt affect functionality but shouldnt happen with a new product.

Called Dell & they arranged for a replacement to be sent.

Thing is when the replacement arrived I was all prepared for a "swap out" type scenario but delivery bloke said it was just delivery of new item only.

Is this normal as I`m now sitting with 2 bits of kit in the house??
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8y, 5m agoPosted 8 years, 5 months ago
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#1
Normally they phone you a day after to check you have received then arrange collection of the other one.

sometimes tho, they dont bother collecting.
#2
You probably don't have to return it. It depends on the size etc.

Can I be nosey and ask what the piece of kit was?
#3
Twas a monitor.
#4
I would be surprised if they do not look for the faulty one sent back. I would contact them just to be sure because you don't want to end up getting a bill further down the line.
#5
Cheers

I'll wait for them to contact me & if they havent in a day or 2 I'll check with them.
#6
I wouldn't say anything. If they ask for anything you can always send it back.
#7
Now theres a thought..........................

Unfortunately Dell were in touch today :-)

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