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Dell Tracking

awoodhall2003 Avatar
6y, 8m agoPosted 6 years, 8 months ago
Anybody any ideas on this:
My order has been shipped, but when clicking to track it there is nothing on the page, so I go to manually track it on the couriers website but my customer number is not long enough!
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awoodhall2003 Avatar
6y, 8m agoPosted 6 years, 8 months ago
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#1
Guessing no one else has had a similar problem then, it is just that it is being delivered to a family members house and need to know if it will turn up tomorrow or monday.
#2
I had a similar problem with mine. They rang me around 4 days before the delivery to let me know what day the item would come. I would expect the same for you, that you'll get a phone call within a couple of days to arrange a delivery. Not 100% certain though mate.
#3
Well I've had my estimated delivery date put back twice already, the second time was today so i spoke to them and said they were taking the pee.
The customer advisor reckoned it was because they didnt actually have the unit and thus were waiting for another to come in to send to me!

But then sometime since midday it has changed (with no email notification) to shipped, so not 100% what is going on! Then the tracking opens a Walsh Western blank page!
#4
awoodhall2003
Then the tracking opens a Walsh Western blank page!


That's what happened to mine too. Mine was delivered 2 weeks after it stated shipped on the website so I wouldn't expect anything too soon.
#5
I had the same and had to ring them to find out about delivery.
#6
Spammed
That's what happened to mine too. Mine was delivered 2 weeks after it stated shipped on the website so I wouldn't expect anything too soon.

Ouch! If it takes that long after waiting 2 and a half weeks for dispatch.

gavjbrown
I had the same and had to ring them to find out about delivery.

Yeah I shall have to do that then.
#7
Spammed
I had a similar problem with mine. They rang me around 4 days before the delivery to let me know what day the item would come. I would expect the same for you, that you'll get a phone call within a couple of days to arrange a delivery. Not 100% certain though mate.


Seems about right, I have been informed that before tracking might be available anyway it could be 4 business days! Surely you would have thought they use a courier who ships within 72hours maximum! But seems I am very wrong!

Furthermore, it seems they are just a third party who book the delivery. No wonder they charge over £20 for delivery!
#8
you quite often get the tracking link before you can actually track it. Its probably still sitting in the dell depot, just its been assigned its tracking number and awaiting walsh western to collect it. there will be more info available monday.
#9
shanecr
you quite often get the tracking link before you can actually track it. Its probably still sitting in the dell depot, just its been assigned its tracking number and awaiting walsh western to collect it. there will be more info available monday.


Yeah probably, as they are just a third party anyway.

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