Dell Warranty - £149 for one year?! - HotUKDeals
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Dell Warranty - £149 for one year?!

£0.00 @ Dell
I have had it with Dell and their customer support. I have been trying to extend my warranty for 2 weeks and was quoted a different figure each time. The first time, they sent me an email quoting £… Read More
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7y, 10m agoPosted 7 years, 10 months ago
I have had it with Dell and their customer support. I have been trying to extend my warranty for 2 weeks and was quoted a different figure each time.

The first time, they sent me an email quoting £115 for 3 years warranty, I replied back to say yes and never heard from them again. Sent them emails at the customer sevices address on the site and again never heard back. Then I called them up and was told that they would charge £139 for 3 years which I refused and said would only pay £115 as quoted per email, Customer representative least interested and said there is nothing she can do and thats it.
Finally I called today to complain and was forwarded to 5 different departments and finally was told that the manager was not there and the customer services lady said that the figures quoted previously were incorrect as I have a XPS 420 so it will be £149... for one year!

Seriously, the most pathetic company ever and one I promise not to buy from again. No wonder they have dropped to 3rd in world wide ranking now, it ought to be 10th. Im furious.

Anyways, my question is, seriously? SHould it be £149 for 1 year warranty for XPS system?
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7y, 10m agoPosted 7 years, 10 months ago
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#2
No it shouldn't cost that much. I paid £95 for a three year warranty.
banned#3
oh god i was thinking of phoning to take out extra on lappy daughter had for xmas, dont think i will bother
#4
haggle with them. You will get it around £100-£120 for three years. Just say you don't want it and ask them to call you back if it drops..
#5


Exactly what I was thinking:thumbsup:
#6
OMG, thankyou so much! Im going to call them up tomorrow! You are a life saver!

Just remembered, are we sure, this applies to online retailers as well? Just want to get this right tomorrow.
#7
This is all very useful information..
As far as Dell is concerned I would not buy a PC from them ever again after the experience my mum just had with them. Faulty laptop that kept switching itself off. Contacted Dell who talked my brother in law through a software upgrade, didn't solve the problem so they took the laptop away for repair still didn't solve the problem so they wanted to take it away again ( by now it had been about 3 weeks and she still couldn't use the laptop) my mum refused and said she wanted a refund or replacement as she needed acomputer that worked they refused. She contacated trading standards who advised her to put her complaint in writing and ask for refund. They eventually gave her a refund after many hours on the phone and even then they said she wasn't entitled to it they were just doing it for goodwill. Each contact took ages she was on the phone for about 45 minutes during my dad's 70th birthday party on one occasion!
#8
melcarroll;5344775
This is all very useful information..
As far as Dell is concerned I would not buy a PC from them ever again after the experience my mum just had with them. Faulty laptop that kept switching itself off. Contacted Dell who talked my brother in law through a software upgrade, didn't solve the problem so they took the laptop away for repair still didn't solve the problem so they wanted to take it away again ( by now it had been about 3 weeks and she still couldn't use the laptop) my mum refused and said she wanted a refund or replacement as she needed acomputer that worked they refused. She contacated trading standards who advised her to put her complaint in writing and ask for refund. They eventually gave her a refund after many hours on the phone and even then they said she wasn't entitled to it they were just doing it for goodwill. Each contact took ages she was on the phone for about 45 minutes during my dad's 70th birthday party on one occasion!


Wow, how pathetic. No wonder the company is going down the ranking. They use to 1st world wide and now are 3rd. I for one would love to see them 10th as thats the position they deserve.
#9
I'm having huge problems with Dell service too. I have a three year warranty and have the problem that my laptop powers off if jolted. I have spent a lot of time on the phone queuing and carrying out various diagnostic tests at their instruction. No error code has shown up and they are saying this means a software problem (necessitating a complete re-install and hours of work). The view expressed is that no error code means no hardware fault and no engineer visit This doesn't seem plausible given that the fault is motion or jolt related. Having declined to send an engineer, Dell have also refused to accept a return of the machine by courier for checking, Service is now run from their Indian call centre. They have not answered my letter requesting a copy of the service contract and their grounds for refusing service. Nor have they responded to my request for a written statement of their complaints procedure. I would not buy Dell again. It looks like the long grind of Trading Standards.

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