I have had it with Dell and their customer support. I have been trying to extend my warranty for 2 weeks and was quoted a different figure each time.
The first time, they sent me an email quoting £115 for 3 years warranty, I replied back to say yes and never heard from them again. Sent them emails at the customer sevices address on the site and again never heard back. Then I called them up and was told that they would charge £139 for 3 years which I refused and said would only pay £115 as quoted per email, Customer representative least interested and said there is nothing she can do and thats it.
Finally I called today to complain and was forwarded to 5 different departments and finally was told that the manager was not there and the customer services lady said that the figures quoted previously were incorrect as I have a XPS 420 so it will be £149... for one year!
Seriously, the most pathetic company ever and one I promise not to buy from again. No wonder they have dropped to 3rd in world wide ranking now, it ought to be 10th. Im furious.
Anyways, my question is, seriously? SHould it be £149 for 1 year warranty for XPS system?