Dell / Warranty & third party products - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Dell / Warranty & third party products

Tomb Avatar
6y, 10m agoPosted 6 years, 10 months ago
Hi All

I bought a pair of Creative Headphones from Dell a few months ago which have physically failed where the headphone meets the headband.

I contacted Dell who have basically told me that its nothing to do with them & they only offer support for third party items for 30 days & have fobbed me off to Creative.

Dell are basically refusing to do anything about the matter.

Its only a (relitavely) cheap item but surely its Dell I've got a contract with?

I know that I can now approach Creative but feel that Dell are trying a fast one according to the Sale of Goods act.

Its not really a big deal but I'm not in the mood to get brushed off today.

Any Barrack Room lawers around?
Other Links From Dell:
Tomb Avatar
6y, 10m agoPosted 6 years, 10 months ago

All Comments

(3) Jump to unreadPost a comment
dell ARE pulling a fast one
your contract under sales of goods act is with the vendor in this case dell
Fired off a copy of their emails knocking me back to trading standards last night & copied in Mr Dell himself (although it probably doesnt get within 4000 miles of him) :w00t:

Dell have now been on the phone a couple of times this morning & appear to have changed their tune.

Shame you have to have to jump through hoops though.

Just bugs me that Dell appear to think they can interpret the law their own way.
they always do. really bad CS

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!