Dell XPS M1330 owners - some info about known issue / warranty - HotUKDeals
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Dell XPS M1330 owners - some info about known issue / warranty

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Just had my motherboard replaced after a video card failed yesterday. Got vertical striped lines on the screen and a quick phone call to Dell confirmed it was the graphics card. That Dell employee an… Read More
Liddle ol' me Avatar
8y, 4m agoPosted 8 years, 4 months ago
Just had my motherboard replaced after a video card failed yesterday. Got vertical striped lines on the screen and a quick phone call to Dell confirmed it was the graphics card. That Dell employee and the engineer who replaced it today also confirmed this is a known issue with the model. See message boards for more of the same.

Hopefully this helps you decide whether to extend your existing next-day warranty before it runs out. Mine would have expired early March but I'll be extending now. According to the engineer, his highest percentage of hardware repairs are on this model - "by a long shot", as he put it.
Other Links From Dell:
Liddle ol' me Avatar
8y, 4m agoPosted 8 years, 4 months ago
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#1
seen quite a few threads saying this has happened to thier dell laptop, what graphics chip do you have dude?

Shame they are overheating and going tights up!
#2
i thought thy were upgrading warranty repairs on that graphics card to 3 years?
#3
Was it the 8400 GS graphics card? Because I had the same problem with my Vostro 1400 laptop with the same graphics card.
#4
DudeyGeeza
seen quite a few threads saying this has happened to thier dell laptop, what graphics chip do you have dude?

Shame they are overheating and going tights up!


GeForce 8400M GS - Yes, I know. A great little machine, but I've lost a bit of confidence in it now. But the next day repair service means I'm not without it for too long if this kind of thing happens. Silver lining I suppose...

shanecr
i thought thy were upgrading warranty repairs on that graphics card to 3 years?


I asked Dell about the warranty status because of this and they didn't say so to me. Where have you got that info? I might give them a call...

@ manzi -- yes, same card :)
#5
Theres a known issues with pretty much all Nvidia chips from mid-2006 onwards, as its a known issue you can probably get repairs under the SOGA without having to buy the extended warranty (a bit like RROD on the Xboxes)
#6
Liddle ol' me


I asked Dell about the warranty status because of this and they didn't say so to me. Where have you got that info? I might give them a call...

@ manzi -- yes, same card :)


i read it a couple places, one of them was on this forum, but im not exactly sure...but i did read it.
1 Like #7
I too have read it somewhere, im sure a a couple if minutes googling it will find some articles on it.

Update:
http://en.community.dell.com/blogs/direct2dell/archive/2008/08/18/nvidia-gpu-update-dell-to-offer-warranty-enhancement-to-all-affected-customers-worldwide.aspx
#8
manzi
I too have read it somewhere, im sure a a couple if minutes googling it will find some articles on it.

Update:
http://en.community.dell.com/blogs/direct2dell/archive/2008/08/18/nvidia-gpu-update-dell-to-offer-warranty-enhancement-to-all-affected-customers-worldwide.aspx


Thanks for that - repped :thumbsup:
#9
Am I right to think they are still selling these with the same issues or are new ones modified? I thought there was a M1330 hot offer only a week or so back with the same Nvidia graphics?
#10
BlackCloud
Am I right to think they are still selling these with the same issues or are new ones modified? I thought there was a M1330 hot offer only a week or so back with the same Nvidia graphics?


Good question. It seems to be a bit of a grey area. Some of the posters in the link above mentioned that Dell were saying it's not an issue with the new chipset on the recent m/boards. But others are saying that's just a fob-off, that newer machines are also developing the same problem over time. I also noted several people saying this happened to them around 10 months, about the same time as mine. That worries me.
1 Like #11
Liddle ol' me;3733522
Good question. It seems to be a bit of a grey area. Some of the posters in the link above mentioned that Dell were saying it's not an issue with the new chipset on the recent m/boards. But others are saying that's just a fob-off, that newer machines are also developing the same problem over time. I also noted several people saying this happened to them around 10 months, about the same time as mine. That worries me.


Its a thermal expansion fault, which unfortunately by its nature appears after several heat-cool cycles (so in the case of a laptop, a few months of moderate use...). Unfortunately its really hard to say a) whether the fault has been fixed in fabrication by nvidia b) whether Dell are still shipping the older graphics cards with the known fault...
1 Like #12
jah128
Its a thermal expansion fault, which unfortunately by its nature appears after several heat-cool cycles (so in the case of a laptop, a few months of moderate use...). Unfortunately its really hard to say a) whether the fault has been fixed in fabrication by nvidia b) whether Dell are still shipping the older graphics cards with the known fault...


Thanks for that. From what you've said so far, I think I'll base my decision about whether to purchase an extended warranty based on whether I want to insure the other components. Can probably get them to agree a fix if it's the same problem. I do like the comfort of the Dell warranty though. Between the two M1330's in this house, we've had hdd, screen and m/board replaced already :roll:
#13
My daughter had her motherboard replaced in her XPS M1330 on Wednesday. She started to have problems with it overheating once it got to about 7 months old. Then she had the same problem as the op with the vertical lines this week. When I got on to Dell and explained the problem and that it was a known issue they were really good and arranged a replacement motherboard within two days, so can't fault them on that. Think I'll extend the warranty when the times due in March though to be on the safe side.
#14
The only laptop I wanted was the M1330. I was aware of the issues and decided for me that I would just get it with the standard onboard graphics. I get 1080p out via HDMI and the 1280x800 screen on the laptop is fine. Plenty of video/photo editing on it and all is well.

There's definately a 3 year 'red ring of death' type deal for the fault graphics cards
#15
xSUEx
My daughter had her motherboard replaced in her XPS M1330 on Wednesday. She started to have problems with it overheating once it got to about 7 months old. Then she had the same problem as the op with the vertical lines this week. When I got on to Dell and explained the problem and that it was a known issue they were really good and arranged a replacement motherboard within two days, so can't fault them on that. Think I'll extend the warranty when the times due in March though to be on the safe side.


indeed, the warranty is faar cheaper than a mobo replacement
#16
am using a m1330 i had graphics card problem also so they replaced new graphics card this was 3 monts ago
then the bluetooth went which they couldnt sort it out
so rang them they said they will come and change the motherboard which i said i wasant happy about
so was given a branew replacement which was even beter as the old m1330 was celeron and this one am using is core duo and 4gb ram where else the other one had 2gb ram

now this replacement has started giving me static shock so they said a replacement or my money back what i had paid so ive taken my money back

i will buy another m1330 as they are brilliant nice small,light best lappy ive seen so far

although tempted to by the acer ferrari
#17
Thanks to Liddle and everyone adding info on this subject - just had this problem start up 10 months into ownership - I love this laptop so I hope it's not going to become a regular thing.

[edit] been looking for information that there have been design changes to the 8XXX series gpus - some interesting links in this aricle but nothing to suggest that the new motherboard I'll be getting will be anything other than identical to the one it's replacing:

http://www.theinquirer.net/inquirer/news/162/1050162/nvidia-recomends-not-buying-its-defective-chips

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