Desperate for some techy advice..please help. - HotUKDeals
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Desperate for some techy advice..please help.

Foxy102 Avatar
7y, 4d agoPosted 7 years, 4 days ago
I have got the antivirus live bug and I am now having to use another computer. I have googled for advice and it says to restore it in safe mode to an earlier date. The problem I have is that the system restore was turned off, so I cannot do it. Is there any way I can get over this problem? This bug is really horrible.

Please help.

Many Thanks

Foxy
Foxy102 Avatar
7y, 4d agoPosted 7 years, 4 days ago
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1 Like #1
try this goto safe mode
delete
%WINDOWS%\sysguard.exe
%WINDOWS%\system32\iehelper.dll
1 Like #2
do a search to find out what procesess the virus uses, A website called Bleepingcomputer is a pretty good site which may point you in the right direction. Download Malware Bytes and do a full scan
#3
djnaff;7115608
try this goto safe mode
delete
%WINDOWS%\sysguard.exe
%WINDOWS%\system32\iehelper.dll


Hi, how do I find these in the safe mode. I am a bit of a novice:oops:
#4
Try downloading Malwarebytes install it on the faulty PC, then run it, ideally in safe mode.
#5
+1 for malwarebytes.

Avast might be an idea for a boot up scan before windows starts.
#6
I have installed in in safe mode as I can't do anything in normal mode. Do I just restart after running it in safe mode?
1 Like #7
Once it has run, and you have cleared the problems it has found, reboot and see what happens, if it is Antivirus 2009/10, then it should clear the problem straight away.
#8
It's currently doing a full scan. I really hope this works. I haven't got a clue about computers, and these things really worry me.:-(
1 Like #9
Spybot may find more once the malwarebytes scan is complete.
#10
I love you all! Rep all round. Thank you so much, the malwarebyte thingy worked a treat!:)
#11
Glad to have helped

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