Dial-A-Phone - Cashback - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Dial-A-Phone - Cashback

GMC1001 Avatar
9y, 4m agoPosted 9 years, 4 months ago
A few weeks ago, my girlfriend got a contract phone through dial-a-phone online. It came with a cashback offer of £160, redeemable at various stages of the 12-month term. Yesterday I went for the same offer, but when I got to the confirmation page I noticed that they cunningly stated that the cashback is not in fact cash but amazon.co.uk gift vouchers. Something my girlfriend did not notice, and has caused her to become concerned.

I contacted their sales team and they said that some of the cashback offers were in the form of vouchers and some were cash. So, I mentioned about my girlfriends concern only to be told to ring customer services.

Dial-a-phone's customer service consists of an automated faq robot... Which does not mention this problem? And their Customer Services email is automated to reply that no one is going to read your email.

Her contract says that she will receive cash, but she's still unsure whether she's going to get vouchers or cash.

Has anyone else experienced a similar problem? Or know how she can find out for what type of cashback she is getting.
GMC1001 Avatar
9y, 4m agoPosted 9 years, 4 months ago

All Comments

(1) Jump to unreadPost a comment
[SIZE=2]Some sites are resorting to this silly tactic.. giving Argos / Amazon vouchers instead of cash (voucherback he he..). If your original offer states cashback you can refuse vouchers and if nothing works, take them to small claims court. But, make sure you exhaust all options before resorting to latter :)[/SIZE]

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!