Dialaphone - coming to an end of 12 month contract (help) - HotUKDeals
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Dialaphone - coming to an end of 12 month contract (help)

Deltongo Avatar
8y, 8m agoPosted 8 years, 8 months ago
On the 5th of May I come to the end of a 12 month contract with t-mobile. I will be calling t mobile to cancel on 5th April, giving them 30 days notice.

However, I can not submit my last claim for cashback for 30 days (after 5th May)

My dilemma is I would have terminated the contract and fear Dialaphone not paying me my money. Their literature says: You will cease to be entitled to your redemptions if your airtime contract has been terminated at the date the redemption is applied unless a delay in applying the redemption is our fault.

Do I therefore have to wait to cancel? What experience have people had?
Deltongo Avatar
8y, 8m agoPosted 8 years, 8 months ago
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(6) Jump to unreadPost a comment
Comments/page:
#1
Phone them up?
#2
Wish it was that easy

They have a poor telephoneline. Only respond to telephone sales.

The person may tell you anything and there is no comeback.

You can't email them
#3
OH okay, i'm sorry then
#4
Anyone had experience? thanks
#5
Bump..
#6
Set up an online username if you haven't already and use the online "contact us" section to submit a query. It's the ONLY way to contact them unless you're buying a new phone.

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