Dialaphone - coming to an end of 12 month contract (help) - HotUKDeals
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Dialaphone - coming to an end of 12 month contract (help)

Deltongo Avatar
8y, 8m agoPosted 8 years, 8 months ago
On the 5th of May I come to the end of a 12 month contract with t-mobile. I will be calling t mobile to cancel on 5th April, giving them 30 days notice.

However, I can not submit my last claim for cashback for 30 days (after 5th May)

My dilemma is I would have terminated the contract and fear Dialaphone not paying me my money. Their literature says: You will cease to be entitled to your redemptions if your airtime contract has been terminated at the date the redemption is applied unless a delay in applying the redemption is our fault.

Do I therefore have to wait to cancel? What experience have people had?
Deltongo Avatar
8y, 8m agoPosted 8 years, 8 months ago

All Comments

(6) Jump to unreadPost a comment
Phone them up?
Wish it was that easy

They have a poor telephoneline. Only respond to telephone sales.

The person may tell you anything and there is no comeback.

You can't email them
OH okay, i'm sorry then
Anyone had experience? thanks
Set up an online username if you haven't already and use the online "contact us" section to submit a query. It's the ONLY way to contact them unless you're buying a new phone.

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