Dirty Dell Dealings - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Dirty Dell Dealings

Quids Avatar
9y, 3w agoPosted 9 years, 3 weeks ago
If you took out the DELL offer of six months ago - posted by Mike T (the £300 one) - and took out the 6 months interest free credit option, your time to pay it off in full will be coming up.

Mine is the 26/11/07.

I contacted DELL today to organise full payment and avoid the charges.

Only to find out that the debit agreement had already kicked in and they were taking payments out of my account with interest etc. :?

I checked the letter and it states agreement starts on 26/11/07, and they couldn't account for why this had already happened. :w00t:

Also, full and 'early' payment of account would now cost £400+. :-(

I may not be the only one this has happened to, but DELL looking into my account at the moment. No matter how I pressed them they had no explanation for this issue.

You might want to check yours with them.

Before you call DELL, check saynoto0870 site before you start calling Dublin.

Cheers
Tags:
Other Links From Dell:
Quids Avatar
9y, 3w agoPosted 9 years, 3 weeks ago
Options

All Comments

(13) Jump to unreadPost a comment
Comments/page:
#1
ooh sounds dodgy, I did not take the deal, but I am looking out for a dell laptop. probably after Christmas now

Dell should definitely sort it out for you, very naughty!

If not contact Watchdog - sure it would help you.
#2
Quids

Document EVERYTHING.

Any calls related to this matter (be it to your bank or Dell), the amount of time it's taken to sort out each matter, the interest charges you've incurred, the lost interest from having the money in your account, any bank charges you've incurred as a result of overdrafts and the bank refusing payment on other items (if any of this is applaicable).

When Dell finally tell you what they are proposing to do to put it right add up all the above (depending on what you do for a living work out your hourly rate for the work you do) and then add it all up and tell Dell you want that amount as a goodwill gesture else you'll go to court to recover your costs, make sure you tell them you have a full and clear contemporaneous log of all your dealings on this . Remember to include the time for any and all correspondence you send and prepare (be it letters or E-Mails) and include the time required for the negotiation itself.

If you end up having to go to court you'll win without any problems and you'll get all the costs above + the time to file the legal documents and the time to go to court etc....

The one thing to be sensitive to is your hourly rate - DO NOT PUMP IT - you'll likely be asked to substantiate it so if anything take a slight discount.

Once Dell have made their offer layout your counter proposal in a letter via recorded delivery with a full and detailed breakdown of the costs you've incurred.

If the situation was reversed they'd whack you for all this charges.....as it's their error you're entitled legally to the same consideration.

Regards and have fun.
#3
Is it not one of those agreements whereby they put you on interest paying terms with the option to settle to the cash price in 6 months?

Currys etc do these.......you sign an agreement and they start the payments straight away but settle the cash amount by the due date.
#4
pinnocchio
Quids

Document EVERYTHING.

Any calls related to this matter (be it to your bank or Dell), the amount of time it's taken to sort out each matter, the interest charges you've incurred, the lost interest from having the money in your account, any bank charges you've incurred as a result of overdrafts and the bank refusing payment on other items (if any of this is applaicable).

When Dell finally tell you what they are proposing to do to put it right add up all the above (depending on what you do for a living work out your hourly rate for the work you do) and then add it all up and tell Dell you want that amount as a goodwill gesture else you'll go to court to recover your costs, make sure you tell them you have a full and clear contemporaneous log of all your dealings on this . Remember to include the time for any and all correspondence you send and prepare (be it letters or E-Mails) and include the time required for the negotiation itself.

If you end up having to go to court you'll win without any problems and you'll get all the costs above + the time to file the legal documents and the time to go to court etc....

The one thing to be sensitive to is your hourly rate - DO NOT PUMP IT - you'll likely be asked to substantiate it so if anything take a slight discount.

Once Dell have made their offer layout your counter proposal in a letter via recorded delivery with a full and detailed breakdown of the costs you've incurred.

If the situation was reversed they'd whack you for all this charges.....as it's their error you're entitled legally to the same consideration.

Regards and have fun.


Thanks for the info - but I hope we haven't got to that stage yet.

It appears that DELL don't bother to wait now for the date of the agreement - in my case 26/11/07 - to start the direct debits. It's a bit of a shock really and I'm hoping that I've caught it in time, but I only did that by accident, which is why I've warned everyone else.

This could be a mistake on their part but it's becoming more common as I know other Co's do it as well. Then you have to claim the money back etc.
#5
Quids

It has got to that point now because if you end up in court the fact you documented everything now (including your time) rather then doing it later will make a huge difference to the court.

I know (it's human nature) that you're hoping that this will get sorted out fairly quickly and painlessly, however if they pidd you around it's only by doing the above now you won't end up out of pocket down the line.

Have Fun
#6
Quids
It appears that DELL don't bother to wait now for the date of the agreement - in my case 26/11/07 - to start the direct debits. It's a bit of a shock really and I'm hoping that I've caught it in time, but I only did that by accident, which is why I've warned everyone else.


That's a breach of contract...you're entitled to compensation as a result.
#7
Dell UK are registered in Northern Ireland, so suing is going to be hard.
[mod]#8
thesaint
Dell UK are registered in Northern Ireland, so suing is going to be hard.


Why? N.I is part of Britain and shares our laws.
#9
Syzable
Why? N.I is part of Britain and shares our laws.


Yea it shouldn't make any difference.
If you lodge court documents, then they have to come to you dont they?
Although, if you live up here it's probably different.
If i claimed, i would do it through the Scottish Courts and we have different laws, so they would definitely have to come here. Which they might not want to bother with tbh.
#10
[QUOTE=HaggisHunter]Yea it shouldn't make any difference.
If you lodge court documents, then they have to come to you dont they?
QUOTE]

Yes they do, as they'll be a limited company. You will go to the nearest court to you. If it was an individual you'd have to go to ireland to sue them.
#11
So, I got a call from DELL with the details of how they had sorted it all out, and I could now pay the bill.

Only trouble is that they had now added £150 to the bill! :w00t:

I've sent them away with a flea in their ear to sort it out again.

Seriously, they're questioning the invoices/letters etc that they sent to me!

"Who told you this price?"

"You did."

"Oh...."
#12
Syzable
Why? N.I is part of Britain and shares our laws.


Only just seen this thread again.

Whilst N.I is part of Britain they do not share our court system.

Try and make a claim againgst a company in Scotland or Northern Ireland and see how far you get.
#13
thesaint
Only just seen this thread again.

Whilst N.I is part of Britain they do not share our court system.

Try and make a claim againgst a company in Scotland or Northern Ireland and see how far you get.


Tbh i didnt think it mattered if it was any UK countries outwith Scotland.
Scotland has its own legal system set apart from the English/Wales system and thought NI was just the same as them as they share most the rest like the Education systems etc.
Thought Scotland was the only different one lol

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!