I've got a loan with MBNA that I've had for 3 years. Always made payments via direct debit. I was made redundant from my last job in March.
I phoned them around 3 weeks ago to tell them that I'd be struggling to make payments and they agreed to reduce the figure and freeze the interest to give me a bit of breathing space. I made this payment to cover the payment that was due to be taken last month £200 less than the regular direct debit, after quoting my expenditure etc.
This reduced figure was to be taken out via DD every month. The woman also told me that even if I found a job that I could give it a few months to get settled and call them back to get the payment up to the amount previously.
I thought all was well and good until a week ago when I started receiving threatening calls from MBNA India. I phoned up MBNA UK and asked them what the hell was going on only to discover that the woman I spoke to first time round never actually processed the agreed new figure. Since then I've been treated absolutely disgracefully, continually recieving letters and phone calls stating my account was in arrears.
I got so fed up with it that I payed off the £200 arrears. I also have a Virgin and Abbey National credit card (both owned by MBNA), which they have now frozen in the mean time that I've had for years and always paid the balance due off every month in full.
I started a new job today and phoned them up to get the restrictions lifted and they refused. They said that they would review in 6 months time and if all my direct debits are made, then they would review my situation. All because I had the decency to phone them and tell them I was in a spot of financial difficulty. What was the point???
I told them to get stuffed. I've paid off whatever balances I had on the cards and cancelled both cards. I told them that I will never ever take out another MBNA product and would advise others to do the same.
Anyone else been treated so disgracefully by a financial organisation? It didn't matter that I had a perfect history up until that point.