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Disgracefully treated by MBNA

£0.00 @ MBNA
I've got a loan with MBNA that I've had for 3 years. Always made payments via direct debit. I was made redundant from my last job in March. I phoned them around 3 weeks ago to tell them that I'd b… Read More
IWannaBeAdored Avatar
7y, 10m agoPosted 7 years, 10 months ago
I've got a loan with MBNA that I've had for 3 years. Always made payments via direct debit. I was made redundant from my last job in March.

I phoned them around 3 weeks ago to tell them that I'd be struggling to make payments and they agreed to reduce the figure and freeze the interest to give me a bit of breathing space. I made this payment to cover the payment that was due to be taken last month £200 less than the regular direct debit, after quoting my expenditure etc.

This reduced figure was to be taken out via DD every month. The woman also told me that even if I found a job that I could give it a few months to get settled and call them back to get the payment up to the amount previously.

I thought all was well and good until a week ago when I started receiving threatening calls from MBNA India. I phoned up MBNA UK and asked them what the hell was going on only to discover that the woman I spoke to first time round never actually processed the agreed new figure. Since then I've been treated absolutely disgracefully, continually recieving letters and phone calls stating my account was in arrears.

I got so fed up with it that I payed off the £200 arrears. I also have a Virgin and Abbey National credit card (both owned by MBNA), which they have now frozen in the mean time that I've had for years and always paid the balance due off every month in full.

I started a new job today and phoned them up to get the restrictions lifted and they refused. They said that they would review in 6 months time and if all my direct debits are made, then they would review my situation. All because I had the decency to phone them and tell them I was in a spot of financial difficulty. What was the point???

I told them to get stuffed. I've paid off whatever balances I had on the cards and cancelled both cards. I told them that I will never ever take out another MBNA product and would advise others to do the same.

Anyone else been treated so disgracefully by a financial organisation? It didn't matter that I had a perfect history up until that point.

Utter *****s!!!
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IWannaBeAdored Avatar
7y, 10m agoPosted 7 years, 10 months ago
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#1
You should have just stopped paying them, ignored all letters for about 6 months, then thrown the debt recovery agency a request for a full copy of your credit agreement under the Consumer Credit Act 1974. If they cannot provide that then you have no obligation to pay them a penny.
Send them around the block a few times for the way you were treated.
banned#2
same here with HBOS... spoke to the most arrogant man on the phone.

Never been so angry in my life, just going to stay with RBS now, screw HBOS! :x :x :x
#3
MBNA like to put the pressure on,they squeeze you like a lemon.....but they can only do that if you let them
#4
Scribbles
You should have just stopped paying them, ignored all letters for about 6 months, then thrown the debt recovery agency a request for a full copy of your credit agreement under the Consumer Credit Act 1974. If they cannot provide that then you have no obligation to pay them a penny.
Send them around the block a few times for the way you were treated.


You can't ignore letters to pay..well you can in effect but thats just daft,you need to converse and explain your difficulty ,

That keeps you right,even if you are totally skint as long as you keep in contact with them and your situ is genuine you can get away with paying as little as (dependant on income) a nomimal payment of £1 per month and interest will be frozen if you go about it the proper way
#5
gz on new job
#6
grabbit
you need to converse and explain your difficulty ,


You can try, but that isn't always an easy thing to do. Especially when they increase your APR from 16.9% to 32.9% overnight, like they did to me (not MBNA though) :x
I say that any bank that would treat their customers like pawns can accept whatever retribution is forthcoming :thumbsup:
#7
Scribbles
You can try, but that isn't always an easy thing to do. Especially when they increase your APR from 16.9% to 32.9% overnight, like they did to me (not MBNA though) :x
I say that any bank that would treat their customers like pawns can accept whatever retribution is forthcoming :thumbsup:


Test there reaction when you say ...ok if you cant accept my offer i will have to go bankrupt

Do you think they will risk risk that :whistling:
#8
Very simple...become bankrupt......All credit cards companies...use 6 month review, if you start having problems, its protection for you and them...question why do you want to start using your credit card is it not better pay it off !?
#9
Start here:

[url]www.financial-ombudsman.org.uk[/url]

They've broken an agreement. Demand compensation as well.
banned#10
So you took on a debt you couldn't afford.

No sympathy here whatsoever.

Disgraceful is right.
#11
what do you mean couldnt afford, the OP says he got fed up and paid the cards off.

on the question of affordability, where do they get off doubling the interest charged overnight and effectively dounbling your repayments. If you can afford £100 a month and they up it to £200, dont they have a certain amount of responsibility for the situation.

In general, if MBNA get wind that you are in trouble they jump on you like a ton of bricks. the reason is that it rings alarm bells and they are worried you might go IVA / bankrupt so want to get as much of your obviously short cash before it gets paid to some other card instead. that minimises their balance / risk with you. If they consider you a bad risk then they dont care that you never intend to use them again, they dont want you.
#12
Mbna are the worst bank ever, we owed them £7000 on a credit card, my mother in law kindly paid it off for us when we realised that we were on shifting £10 of the total each month and spending £147 a month interest, so we are now repaying her interest free. The thing is we started off with an apr of 14 % and over 3 years they kept upping to 35% !!! when we cleared the balance i still got a bill from them the next month for £112 for interest for the previous month ! people beware and stay well awy from mbna
banned#13
surfbunny
Mbna are the worst bank ever, we owed them £7000 on a credit card, my mother in law kindly paid it off for us when we realised that we were on shifting £10 of the total each month and spending £147 a month interest, so we are now repaying her interest free. The thing is we started off with an apr of 14 % and over 3 years they kept upping to 35% !!! when we cleared the balance i still got a bill from them the next month for £112 for interest for the previous month ! people beware and stay well awy from mbna

What on earth do you expect when you end up with 7k on a credit card? I tell you what - they didn't do anything interest wise that wasn't made abundantly clear to you when you took the card out.

7k on a credit card that you didn't intend to pay off within 30 days is utter utter madness. Still.. let the parents sort it all out eh!
banned#14
vibeone
What on earth do you expect when you end up with 7k on a credit card? I tell you what - they didn't do anything interest wise that wasn't made abundantly clear to you when you took the card out.

7k on a credit card that you didn't intend to pay off within 30 days is utter utter madness. Still.. let the parents sort it all out eh!


you had no sleep...:?

you seem a tad techy :roll: :whistling:
banned#15
student_mummy
you had no sleep...:?

you seem a tad techy :roll: :whistling:

Ahh maybe.

Nah, I just get annoyed at these types of threads/ports "ooh my credit card company are ****" "why?" "because i dont wanna pay back the money I spent" "riiiiiight"

Surf bunny's post is a classic. I dunno about you, but all my credit card statements have a minimum payment value, and then a big warning about how paying the minimum amount will mean I get charged a lot of interest.

Its all written down in black and white, yet people still come out with all manner of utter rubbish - usually because they don't wanna pay the money back.

As for paying off £10 a month on a 7k credit card bill... that just beyond stupidity - regardless of interest.

Maybe I am just techy! :)
#16
vibeone;5682317
Ahh maybe.

Nah, I just get annoyed at these types of threads/ports "ooh my credit card company are ****" "why?" "because i dont wanna pay back the money I spent" "riiiiiight"

Surf bunny's post is a classic. I dunno about you, but all my credit card statements have a minimum payment value, and then a big warning about how paying the minimum amount will mean I get charged a lot of interest.

Its all written down in black and white, yet people still come out with all manner of utter rubbish - usually because they don't wanna pay the money back.

As for paying off £10 a month on a 7k credit card bill... that just beyond stupidity - regardless of interest.

Maybe I am just techy! :)

+1
This is one of the main reasons why we're in the credit crunch. Too many borrowing more than they can ever pay back!
banned#17
:lol:

i dont have a credit card anymore, dont trust myself with one and im too mean to pay interest :p

resent it way too much!

Got money thrown at me when i became a student, was only 18 and took it all, BIG mistake!

I just spend the money i have, if not i dont get it. Not always practical but debt is depressing.

xx
suspended#18
Did u not take out the insurance, as if u did u r covered if made redundant and they pay
#19
vibeone
Ahh maybe.

Nah, I just get annoyed at these types of threads/ports "ooh my credit card company are ****" "why?" "because i dont wanna pay back the money I spent" "riiiiiight"

Surf bunny's post is a classic. I dunno about you, but all my credit card statements have a minimum payment value, and then a big warning about how paying the minimum amount will mean I get charged a lot of interest.

Its all written down in black and white, yet people still come out with all manner of utter rubbish - usually because they don't wanna pay the money back.

As for paying off £10 a month on a 7k credit card bill... that just beyond stupidity - regardless of interest.

Maybe I am just techy! :)


Not everyone can get a loan, when they need. For some people is the CC the only option how to get by in the difficult situation. And if it has to be a CC to get you through, what's the problem? (_!_)
banned#20
Xpenny
Not everyone can get a loan, when they need. For some people is the CC the only option how to get by in the difficult situation. And if it has to be a CC to get you through, what's the problem? (_!_)

7k on a credit card is not a solution. to anything. ever. full stop. the end.
#21
vibeone
Ahh maybe.



As for paying off £10 a month on a 7k credit card bill... that just beyond stupidity - regardless of interest.

Maybe I am just techy! :)


They didn't say they were only paying £10 a month,if you read it correctly they were paying £157,£147 was being swallowed by interest added so only £10 was being deducted from the balance
#22
I was in that situation and it can happen! Just because you weren't in that situtation it doesn't mean that others weren't. Out of interest - where would you get money if needed and you wouldn't have a family and your friends couldn't lend you anything?
banned#23
grabbit
They didn't say they were only paying £10 a month,if you read it correctly they were paying £157,£147 was being swallowed by interest added so only £10 was being deducted from the balance


Ahh ok. I'm not 100% sure you are correct, even reading it back slowly! - However your explanation would make more sense, so I'll go with it. I'd also say Even £150 a month off 7k is crazy town.

Xpenny
I was in that situation and it can happen! Just because you weren't in that situtation it doesn't mean that others weren't. Out of interest - where would you get money if needed and you wouldn't have a family and your friends couldn't lend you anything?


Simple: I don't spend beyond my means. You should try it. I've never even been close to needing a loan or handouts, so its hard to judge. I'd had some terrible terrilble jobs, but nothing that comes close to the utter shame of being unemployeed. I'm not suggesting the OP is unemployed, I'm just responding to your question about how I'd get out of a tough position - my answer: I wouldn't get myself into it.

Besides... 7K?!
#24
Vibeone ....




Its easy for you to critise me without knowing the full details, my ex oh ran up the debt and i was left with it, i then stuggled but made sure i managed to pay the minium amount due which was £157, along with £230 a month bank loan payment that i make, which i think was quite good seeing as i was a single mum of 3 youngsters. my now ex mother in law paid it off but i am still repaying her every single penny even though it was her son that spent it. So maybe you shouldnt jump to conclusions !
#25
Cheers tinks, its amazing how many thoughtless people there are around, feel better now rep added xx
banned#26
tinkerbell28: I'm not faceless - everyone's pretty clear now that I'm a complete **** :)

surfbunny: Have replied to your PM
#27
Some people here seem that they run perfect lives and have never experienced financial difficulties how lucky are they. Sometimes it happens through no fault of there own. We got let down by a dodgy builder and had no option but to use a credit card to finish the work. Banks cut how much they lent people. Interest rates on credit cards rose sky high from 6 percent to 33 percent so how are people then able to afford this rise. Credit card companies make it worse for people and it was the banks that caused the problem. They themselves were in financial difficulties !!OB
#28
So you joined today to bump a 6 year old thread?? oO

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