Dispute on Fleabay - where do i stand? - HotUKDeals
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Dispute on Fleabay - where do i stand?

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I've been selling on Fleabay for quite a while now and have attained quite a large amount of positive feedback. I sold 3 games (one of which was Bayonetta, and was purchased instantly via one of my… Read More
DualShocker Avatar
7y, 3m agoPosted 7 years, 3 months ago
I've been selling on Fleabay for quite a while now and have attained quite a large amount of positive feedback.

I sold 3 games (one of which was Bayonetta, and was purchased instantly via one of my buy it now methods). I posted them all on the same day, first class - as per my listing stated. I've recieved back 2 lots of positive feedback, but the person who purchased Bayonetta instantly has claimed that they haven't recieved it. They haven't been dodgey in their delivery, but have bluntly told me that they would like a refund, and wish me every success in getting compensation.

I still have the reciept which has all 3 parcels on it saved in my wallet, so I hope that's proof enough of sending? Just wondered if people knew where I stood - or what I should do?

I know to sell online you need to trust your buyers 100%, which I do, I just need to make sure that I'm still wary if you know what I mean? Don't particularly want to lose out.

Thanks!
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DualShocker Avatar
7y, 3m agoPosted 7 years, 3 months ago
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#1
You should always send recorded when it comes to ebay, then you've got a leg to stand on, sounds like the buyer might want his cake and eat it!
#2
you're screwed.

You will have to claim the money back from Royal Mail.

I send everything recorded these days.
suspended#3
richx45
You should always send recorded when it comes to ebay, then you've got a leg to stand on, sounds like the buyer might want his cake and eat it!


Yeah, too many scammers on Ebay.
So the buyers like to just recieve the item then say they never received it and do a chargeback or something.
So always send recorded on Ebay.
banned#4
How were they sent?

If you didnt send recorded, then your options for compensation and the amount you may receive are limited.
#5
If you have proof of sending, take it to the post office, explain what's happened and see what they say. I'm not sure what you're covered for if you use first class though.

Bear in mind, if the buyer hasn't received the item, he is entitled to a refund...
#6
As long as you've got your cert' of posting for it you will be able to put in a claim through Royal Mail (I;m not sure of the value it covers but I think that 2nd class is about £30 so for 1st class it will be for more)
I think if it were me I would ask him/her to go & check at their local PO to see if the package is there & to wait until 10 days have passed at least before you can refund. Good luck!

Just as a side note ... I have been selling on Ebay for years, send everything 2nd class & it's very rare anything goes missing!
#7
How long have they been waiting for it to arrive?

Low value items i don't bother sending recorded but if it was to a buyer with low feedback or the item is over 20 quid then i consider sending recorded.

As you have no proof of delivery buyers win a Paypal claim everytime.
#8
With Ebay you need proof of delivery not proof of sending, You may be able to claim from from Royal Mail but it is up to you to refund the buyer if they havent received the item,
#9
Royal mail website
Does the First Class service entitle me to compensation for lost, damaged or delayed items?
For items posted with Royal Mail which have no intrinsic value, or where a customer cannot provide evidence of posting, there will be compensation for loss, damage and delay of a minimum of 6 x 1st class stamps at the first weight step. In the event of a compensation claim for loss we will refund the postage paid or 6 x 1st class stamps at the first weight step, whichever is greater.

For lost or damaged items that have an intrinsic value, with evidence of posting with Royal Mail (such as a certificate of posting) and evidence of value (such as an invoice or receipt) customers will be entitled to a postage refund plus compensation for actual loss up to the value of the item, or 100 x 1st class stamps at the first weight step, whichever is the lowest;

Compensation up to £2,500 is also available if you use the Special Delivery™ Next Day service..


http://www.royalmail.com/portal/rm/content1?catId=400029&mediaId=50800724#28300230
#10
Thank you for the help guys!

I know :( I usually always send first class recorded. The problem with this was the majority of the games were worth between £10 - £25 so for the 90p or so difference I thought i'd just go first class.

The only thing that really bothers me is that the other two customers had their parcels arrive safely, and they were all sent out together.

Cheers.
#11
DualShocker
Thank you for the help guys!

I know :( I usually always send first class recorded. The problem with this was the majority of the games were worth between £10 - £25 so for the 90p or so difference I thought i'd just go first class.

The only thing that really bothers me is that the other two customers had their parcels arrive safely, and they were all sent out together.

Cheers.


It makes no difference if the others got theirs lol

Either the item went astray or the buyer was/is dodgy.

What are the timescales,as the buyer waited more than a week>?
#12
deb8z
It makes no difference if the others got theirs lol

Either the item went astray or the buyer was/is dodgy.

What are the timescales,as the buyer waited more than a week>?


:( Yeah i think he has.

He payed on the 19th January.

I posted on the 23rd.

The first feedback i got for one of the parcels was on the 26th of Jan. So it should've only taken 3 days.
#13
I AM SORRY TO HEAR U HAVE A PROB BUT IT IS PROB A SCAM i ALSO HAD A PERSON CLAIM THEY HAD NOT RECIEVED ITEMS AND AS I ONLY HAD PROF OF POSTING IT WAS NOT ENOUGH

I stopped selling
#14
By the sounds of their email it does suggest they have done this type of thing before.

I would refund via the original Paypal transaction and cancel the sale with Ebay,so you aren't paying fees on it as well.

Then make a claim with RM and hopefully the buyer will assist with that and not make it difficult if they contact him asking him to confirm non receipt.

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