distance selling laws question? - HotUKDeals
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distance selling laws question?

worto03 Avatar
9y, 2m agoPosted 9 years, 2 months ago
Hi,

Someone I know has asked me to help them, they have accidentally subscribed to 12 months at datingdirect website. This was while trying to cancel the automatic renewal after a 1 month trial, the website is confusing and they ended up paying for years subscription.

We have sent 3 emails to them with strange responses coming back. They seem to be half automated resonses with a real persons name at the bottom.

We have asked the bank what they can do but they said the payment was pending so they couldn't do anything, now this morning it has shown up as taken from the account.

It was paid for by switch and I don't know much about distance selling laws apart from what I have read on here - do they cover subscriptions or just goods?

We can't find a phone number for them anywhere?

any ideas if there is anything else we can do?

Thanks,
worto.
worto03 Avatar
9y, 2m agoPosted 9 years, 2 months ago
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Comments/page:
#1
Whats the website ?
#2
sorry should have added a link.

http://www.datingdirect.com/

thanks,
#3
Try this

[SIZE=-1]Tel: 0870 7870707[/SIZE]
#4
hey - nice one, will pass this on & get them to try it. Was it on the website or did you find it using some sort of dark internet magic?

Just checking I didn't go blind :)

cheers,
worto.
#5
Dark internet magic !

I think the number is for the office next door, but it's the best I could do !!!

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