distance selling rights: do they apply for replacements ? - HotUKDeals
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distance selling rights: do they apply for replacements ?

lewt Avatar
banned6y, 8m agoPosted 6 years, 8 months ago
I got a replacement TV from Dixons because mine broke. I paid more for it, however I dont think it is as good as it was made out to be. (It is LED) SD content is not very good at all on it.

It came last Thursday so 7 days is up tomorrow. Am I covered to send it back saying I dont want it? It looks nothing like it should for the price and is not anywhere near as good picture as the plasma we had before this which was half the price.

Anyone know?
lewt Avatar
banned6y, 8m agoPosted 6 years, 8 months ago
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Comments/page:
#1
It is probably has a poor upscaler - are you using the internal turner or an external source for the Sd images?
banned#2
Just read this from the Dixon's site, however i have opened the box and it was hard to open so i cut a square off with a knife... will this mean i am not covered?

Change of mind cancellations

Distance Selling Regulations

You can cancel your purchase at any time up to 7 working days* following the day of delivery.

You can cancel your purchase by:

1. logging in to My Account and using the Contact Us facility to request that we collect the product, or
2. phoning us on 0844 561 1111 with your order reference number and delivery details to hand

* “working days” means all days other than Saturday, Sunday and Public Holidays

Your product must be complete and in 'as new' condition. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. The product must not have been used or installed and data must not have been inputted. It should be returned with the original box and packaging, along with any accessories you received with it. DVDs, CDs, memory cards and software must still be sealed. Any free gifts received with the product must also be returned.

If you follow the above, we will issue you with a full refund for the cost of the product and any delivery charges paid. However we reserve the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card.

Whilst the goods are in your possession you must take reasonable care of them and not use them.
We cannot cancel your purchase when:

- there is a contract for services with the product and you have started using the services; this would include, for example, a mobile phone subscription
- the seal has been broken on any DVDs, CDs, memory cards or software, including games, or on any personal hygiene products such as shavers
- the goods were a special order to your specification
banned#3
Jonsend
It is probably has a poor upscaler - are you using the internal turner or an external source for the Sd images?


I have used, a panasonic blu ray player, Xtreamer, and virgin media
#4
I'm not really sure about your reason for rejection - you say it's because it's not good at SD content - I'm not sure that's sufficient grounds for rejecting the product, as it's not really a fault.

There's a girl on here that I think is a TSO, she might be able to assist better.

Either that or call Consumer Direct.
1 Like #5
If impossible to open otherwise it will be acceptable. If not you might have to pay a restocking fee.
Furthermore, DSRs I believe apply to replacements, and moob you don't need to find fault with an item under DSR, just you don't want it is fine.
banned#6
I couldnt get it out without doing it as i was on my open and it is a 46" i hope i dont have to pay a restocking fee. like Awoodhall says under the DSR as it is not what i want i think i can return it.

going to try a sony this time i think. will ring Dixons tomorrrow (joy) luckly i have a number for helen in head office so no need to deal with the CS
banned#7
moob
I'm not really sure about your reason for rejection - you say it's because it's not good at SD content - I'm not sure that's sufficient grounds for rejecting the product, as it's not really a fault.

There's a girl on here that I think is a TSO, she might be able to assist better.

Either that or call Consumer Direct.


I would say a rubbish picture is a very good reason for rejection... does not need to be a fault.
1 Like #8
lewt
I would say a rubbish picture is a very good reason for rejection... does not need to be a fault.


Yeah, I'd agree, but it's subjective - some may find the picture fine - which could be a problem.

Like I said, try Consumer Direct
banned#9
It seems it should be ok...

Returning or cancelling orders

When you have ordered an item from home, you can cancel your order and get a refund under most circumstances. Read on to find out how.


When your order arrives


You have the right to return or cancel your order for any reason. But there are some exceptions.

If you don't like the goods or have changed your mind, you can cancel the order. This is usually within a seven-day 'cooling-off' period. (Please note that the rules for financial services (including consumer credit) may allow a different withdrawal period).


Refunds after cancelling

When to cancel


You can cancel at any time until:

The end of the seventh working day after the day on which you receive your goods; or
The end of the seventh working day after the day on which the trader agreed to go ahead with the service.
But please note that you might lose your right to cancel once the service has started.

You also have a further three months to cancel if you were not given all the necessary written information. If the trader gives you this information late - but still before the three months are up - you will have seven days to cancel from the day you receive that information.


How to cancel


To cancel your order, you must tell the seller in writing - by letter, fax or e-mail. If sending a letter, send the letter by registered post, so you can prove that you sent it and track its progres



If you have already paid for the goods or services, the seller must refund your money within 30 days of you cancelling the agreement.

If you have paid for the goods by a credit agreement suggested or organised by the seller, the agreement will be automatically cancelled.


When you can't cancel


Please note that there are circumstances when you cannot cancel unless the trader has given you a specific contractual right to do so.

These are if:

The trader has already started to provide the service within the cancellation period and you have agreed to this. You must have been told in writing - before the supplier agreed to carry out the service - that you would then lose your right to cancel.
You had the goods made to your specifications or personalised.
The items are likely to go off or deteriorate quickly, such as flowers or fresh foods.
The goods by their nature cannot be returned.
You have opened sealed software, CDs, DVDs etc.
They are newspapers, periodicals or magazines.
You bought betting, gaming or lottery services.
The price is dependent on fluctuations in the financial market.
Goods are clearly personalised
#10
Cool - go for it.
banned#11
repped you both, thanks.

I will pop back and let you know the outcome.

anyone else had a samsung ultra thin LED and been disapointed with it?
banned#12
I have phoned up and ordered the sony LCD instead. £200 cheaper and the SD content is apperently much better. i am very disapointed with the LED
#13
lewt
I have phoned up and ordered the sony LCD instead. £200 cheaper and the SD content is apperently much better. i am very disapointed with the LED


Nice one mate, hope it is much better. Sony 'bargain' (the cheaper ones, not bargains in my opinion) sets have gone downhill, but the higher spec ones are still ace. :thumbsup:
banned#14
I got This in place of this fingers crossed. I had to stick to 46" as anything above does not fit in the algove and bugs the hell out of me to look at poking over the edge. I drives my mrs to call me names lol would have liked a 200hz one but nevermind. I have 7 days on this too lol i am hoping that the SD content is good.

I just wish i had not cut the sky wires away as this one has free sat... looks like i am going to have to have a go at running a wire from the dish through the wall (hole is there) as i am not paying someone to do it..
#15
Very nice, hope its better. That is why I went for a plasma, as a lot of the watching especially at the time is SD content.

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