I have a problem with Dixons and I would need help from someone that knows about this procedures.
I ordered two refurbished iPods from Dixons for £99 on the 18th of December, as you know they promise it will be delivered before Christmas. And that is my first question? what if they don't meet that promise? is there any kind of compensation or something?
In my case the iPods didn't arrive, not only in time, but a MONTH later I had not received them, after ringing a few times and waiting a few more days one of them got delivered at home.
I kept chasing the other one, being ripped on this premium numbers, and they kept saying it would be delivered in 5 days.
My surprise was that the other day I got a letter saying they refunded the £99,check on my account and the money was already there.
I phoned them up today expaining the situation and the woman only apologised and said it was all she could do. And that the price of a similar iPod would be £179.
Not only couldn't I give my present on time but know they expect me to pay extra to get a similar iPod.
After all the inconvenience I was trying to explain to her that the less they could do would be to give me a similar or superior iPod.
The woman didn't want to give out her surname, only gave me a Name and Extension and didn't even want to tell me what department she is in, just said my department is Dixons.
English is not my mother tongue and in cases like this really lets me down.
I'm so frustrated and angry now. I think they shoudl give me at least what I bought, let alone compensations for all this time, TWO MONTHS and inconvenience.
I check the complaints department on Dixon's website but it's the same number and probably same email as the people I talked to this afternoon.
Could anybody tell me where I could write/ phone/email to try to look for a solution?
Thanks in advance.