Are DSG the worst company ever to deal with, let me share this with you to see if you think its ridiculous aswell:
I ordered a tv from dixons website £299, good deal. The site said they would get back to me in the next few days to confirm which of the delivery dates I selected would be possible (a friday and saturday).
I receive no further contact, so I waited until saturday to phone them. I had naively thought because I'm buying a larger item they may co-ordinate in some way with the delivery company and only contact me on the day of delivery.
Anyway the guy on the phone checked my order and informed me that it got "stuck in processing" he said he would fix that now for me. I was slightly disappointed because it would probably take another week to get the tv (i had no tv, the old one stopped working). After holding for a bit he came back and told me that unfortunately the tv was now out of stock and they weren't expecting it back in for at least a few weeks. I asked about possibly picking one up in store at the same price, totally forgetting Dixons no longer have physical stores. He put me on hold again, but came back with good news, there was one left at the same price in a Currys store about 20mins away. So that was great, he reserved it and refunded my online Dixons order. I thanked him and went to the store.
Soooo I get to the store, give them my reservation number. After ages the guy comes back and tells me that they have the tv but its the last one and its quite badly damaged. So again slightly annoyed I ask if any other store has the TV, he talks to a colleague and checked on a computer. At this point I overhead him say the wrong model number, so I question that. It seems the Dixons guy on the phone reserved me the wrong TV, which is the same make but not as good. I explained what had happened, what TV I wanted and what price I was paying with Dixons.
So it seems they do have the TV I want in stock but £35 more expensive, I explained I wasn't very impressed with the whole process and I'd appreciate it if they honoured the Dixons price. Of course he gave me a combination of the not price matching websites and not actually being the same company as Dixons excuses. So I gave up and bought the TV.
I got home and phoned Dixons to complain, after ages of explaining to them that they are the same company and that if they can reserve a TV from Currys for me they can surely refund the £35 they relented. I provided receipt details and they were to send me vouchers to match the price.
Well that was about 6 weeks ago, I got a voicemail this week saying they need bank details because they are actually refunding and not sending a voucher.
But the annoying thing is I just checked my bank statement, they never refunded the original £299, so I have given DSG £635ish for this TV lol
I'm waiting until 9 to phone them....