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Dixons or Play.com

apples33 Avatar
7y, 1w agoPosted 7 years, 1 week ago
I'm in need of a new TV, dixons and play.com both have the same tv Sont KDL-40w5500 for the same sort of money at least £150 cheaper than shop price.

But who is more reliable to buy from, and what happens if the TV breaks down while in warranty?

Thanks
apples33 Avatar
7y, 1w agoPosted 7 years, 1 week ago
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Comments/page:
#1
Dixons due to them being based in the UK so you get more consumer rights.
#2
Both are pants

Normally get them from John Lewis with the 5 year inclusive guarantee,if thats an option for you its worth the extra few dollars
#3
I would support boothy. John Lewis is second to none at the moment and worth the extra for the piece of mind and support.

Dixons closed down lots of their stores recently and our most local is closing soon. And I have never had any joy from Play when I've had a problem with one of their items. I would avoid both.
#4
I looked at Play returns and it says Oxfordshire is their return address?



boothy
Both are pants

Normally get them from John Lewis with the 5 year inclusive guarantee,if thats an option for you its worth the extra few dollars


John Lewis dosen't sell this model, and if they did thing i will be looking at quite a bit more, think sony are giving 3years warranty as currys, dixons and play all offer 3years.

Edit - As Dixons is a DSG group can the tv not go back to currys / pc world if it developed a fault?
#5
apples33
I looked at Play returns and it says Oxfordshire is their return address?





John Lewis dosen't sell this model, and if they did thing i will be looking at quite a bit more, think sony are giving 3years warranty as currys, dixons and play all offer 3years


The issue is how they deal with things when something does go wrong....John Lewis are top notch and collect or you drop it into store,quick and easy....Dixons,Play,Sony will take forever to even collect then weeks normally to rectify

Your money,your call
#6
apples33
I looked at Play returns and it says Oxfordshire is their return address?





John Lewis dosen't sell this model, and if they did thing i will be looking at quite a bit more, think sony are giving 3years warranty as currys, dixons and play all offer 3years.

Edit - As Dixons is a DSG group can the tv not go back to currys / pc world if it developed a fault?


I've seen the 40W5500 instore. You'll find that instore and online will have different stock as they do not come from the same distribution centre.

I would certainly go for a set from them like boothy has mentioned. Please note that the 3 year warranty offered on Sony sets is not a 'Sony' warranty but underwritten by Domestic and General. You'll get much better cover and service through John Lewis.
#7
thehitman
I've seen the 40W5500 instore. You'll find that instore and online will have different stock as they do not come from the same distribution centre.

I would certainly go for a set from them like boothy has mentioned. Please note that the 3 year warranty offered on Sony sets is not a 'Sony' warranty but underwritten by Domestic and General. You'll get much better cover and service through John Lewis.


as far as I'm aware (may have changed recently), the John Lewis warranty is underwritten by the same insurance company too, I know the last time I had one of their pamphlets about their paid for cover service (which I wonder if they EVER sell), it certainly mentioned Domestic and general.

and no you cannot buy something from Dixons online and return it to Currys or PC world.

they are owned by the same group but Dixons is run totally independently of the other two.
buy online, return online.
#8
Thanks for all the replies, think i might buy the Samsung from currys, john lewis' tv's are expensive and out of my budget unfortunatly
#10


Ah damn! i would have had that but just came back from currys with the Samsung posted on here, and on their TV ad :o
#11
I completely agree with boothy about John Lewis. I've dealt with them a lot in the past, and know people who work there, and their CS is one of a kind. I would go as far as to say that you should reconsider your TV to one that JL stocks. These days when your spending such a large amount of money you need to be careful, as companies are tightening up, and are becoming increasingly difficult to deal with.
But again your money = your call.
#12
play.com will wash their hands from you ,i have learnt the hard way, bought a few tvs and pcs from dixons, no problems with afterservice although i never ever buy extended warranties so always rely on manufacturers warranty through retailer whenever possible
#13
;7070646
Thanks for all the replies, think i might buy the Samsung from currys, john lewis' tv's are expensive and out of my budget unfortunatly


I know what you mean about John Lewis being expensive but they tend to charge the full cost. You can however use their 'never knowingly undersold' policy to get a price match and if successful you'll receive the set with their 5 year warranty in addition to the lower price.

Link here:

http://www.johnlewis.com/jl_assets/pdf/nku_leaflet_november_2009.pdf

slackrat77
as far as I'm aware (may have changed recently), the John Lewis warranty is underwritten by the same insurance company too, I know the last time I had one of their pamphlets about their paid for cover service (which I wonder if they EVER sell), it certainly mentioned Domestic and general.


I think that could possibly extend to extended warranties purchased in addition to any cover but the standard television 5 year warranty is directly with John Lewis who will deal with claims directly, a bit like with Marks and Spencer and House of Fraser.

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