On two occasions we need to deal with customer service at Basildon Mothercare. One was due to low quality Mothercare branded product. Second was a baby sleepsuit with wrong size label. On both cases they were very resistive and defensive. Case one is ok to resist since we do not expect them to accept that they get low quality products put their brand on and rip people off. However second one was completely clear that sleepsuit has wrong size label stiched. Since we have trown our receipt they did not take it back!!! I just wonder if anybody has smilar experiences with them? I almost feel like head office adviced them to be very resistive and defensive.
Thanks for reading this boring message :)