I've just sold an item on ebay, not having used it for many months. After the item sold for £20, I checked the final value fee and it was over £2 for the item which sold for £22. So about 10%. Whatever value ebay adds to a sale, it is certainly not worth this amount.
Next I'm forced to use Paypal. So the buyer has apparently sent the payment a few days ago and ebay notifies me to check on the transaction, but there is nothing mentioned in my paypal account. Even if the payment is held up, I expect some sort of notification. After all, my account is verified and linked to eBay.
To make things worse, the Paypal site has for a long time been extremely slow. Logging in takes over a minute. And just clicking links takes over 20 seconds. For a site as big as Paypal, this is just poor.
Additionally, I've had a look at their policies to sort out problem transactions and it's pretty much [paraphrased. "We won't get into this, sort this out yourself, and if it's still not sorted out after a month, we'll have a look into it. Then, should we refund you after making it as difficult as possible, you must have £1 of credit in your account." Ridiculous. You must keep your account in credit to receive refunds that will take over a month to sort out
I've decided never again to sell on Ebay, but should I go one step further and vote with my feet by closing my ebay/paypal account? I've not used many sites where I feel the business treats their customers with contempt or a sole resource to extract maximum profit surplus from.
Ebay and Paypal should really learn something from Amazon.
Apologies that this came out as a rant. I'm just really unhappy with the situation I'm in. Because each day I can't receive the payment and send the item to the buyer, is another day the buyer is kept waiting and may leave negative feedback.