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Do ebay and paypal hate their customers?

darkspark88 Avatar
6y, 9m agoPosted 6 years, 9 months ago
I've just sold an item on ebay, not having used it for many months. After the item sold for £20, I checked the final value fee and it was over £2 for the item which sold for £22. So about 10%. Whatever value ebay adds to a sale, it is certainly not worth this amount.

Next I'm forced to use Paypal. So the buyer has apparently sent the payment a few days ago and ebay notifies me to check on the transaction, but there is nothing mentioned in my paypal account. Even if the payment is held up, I expect some sort of notification. After all, my account is verified and linked to eBay.

To make things worse, the Paypal site has for a long time been extremely slow. Logging in takes over a minute. And just clicking links takes over 20 seconds. For a site as big as Paypal, this is just poor.

Additionally, I've had a look at their policies to sort out problem transactions and it's pretty much [paraphrased. "We won't get into this, sort this out yourself, and if it's still not sorted out after a month, we'll have a look into it. Then, should we refund you after making it as difficult as possible, you must have £1 of credit in your account." Ridiculous. You must keep your account in credit to receive refunds that will take over a month to sort out

I've decided never again to sell on Ebay, but should I go one step further and vote with my feet by closing my ebay/paypal account? I've not used many sites where I feel the business treats their customers with contempt or a sole resource to extract maximum profit surplus from.

Ebay and Paypal should really learn something from Amazon.

Apologies that this came out as a rant. I'm just really unhappy with the situation I'm in. Because each day I can't receive the payment and send the item to the buyer, is another day the buyer is kept waiting and may leave negative feedback.
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darkspark88 Avatar
6y, 9m agoPosted 6 years, 9 months ago
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suspended#1
Yeah Ebay is the worst company i've ever dealt with.
It's not bad if your a buyer, but for a seller it's just hell.
#2
Ebay is expensive but they are a massive company, they make the rules, they can do what they want. It's not like they dont tell you they're going to nab 10% for their 'services'...Its a case of don't wanna pay their stupid prices, don't use em...Lesson learned.
#3
It wasn't that high the last time I used them. Plus it was not mentioned at the point of setting up the sale. It was maybe 6% last time.

I think I will go down the advertising in local paper/recycling route. I Might now give Amazon marketplace or PlayTrade a try. Anyone know if those services are any good?
#4
darkspark88
Plus it was not mentioned at the point of setting up the sale. It was maybe 6% last time.


It is, before you press Submit, for the Sell, it says, the Listing Fee is 40p, if this item sells you will be charged £2.07p Final Value Fee
banned#5
yes, used to be %6 for ages, 10 percent plus dont forget paypal fees, and listing fees

and enforced free postage, so they get a percentage of the postage price too as you have to include it in the selling price

it has become more pricey than a real auction house, i am glad i no longer have to sell on ebay

of course they have online auction to themselves no, the other remaining site is a total wasteland of nothing for sale and no buyers
#6
thanks for this i thought i was the only one, I looked at this ebay thing ages ago, I have bought things and that was ok but I could not understand why ppl would want to sell on it as it looks like u sell your stuff and then give all the money to ebay!
#7
DarkKnight
Yeah Ebay is the worst company i've ever dealt with.
It's not bad if your a buyer, but for a seller it's just hell.


I feel for you, and for myself while I am selling more regularly, after the increase in fees I am often finding I have to make profits in single pennies (I'm not joking) just to remain competitive - and thats against UK sellers! China/HK kill the market completely - luckily, most people don't like to use them.

I hear DarkKnight's point - but often you can get better on Argos/etc and with so many free delivery codes flying about, plus you always have the danger of Shill and last minute bidders - eBay's a pain to buy off sometimes.

I looked elsewhere, have registered on ebid - listed a few things and not sold anything yet :oops: Sure I have not incurred any cost, but I am making nothing (no one uses it).

There are however some advantages to eBay's newer structure. While the FVF fees are higher, there are practically no listing fees - not for what I sell anyhow. Before I'd stick to 10 or 15 listings at a time, and word each ad very carefully. If it didn't sell, I'd consider dropping the price a little - each time losing 15 or 10p just for listing. Now I can list as much as I like - and do (normally up to 100 ads) in the knowledge that I have incurred no cost for doing so - kind of like a 'No Sell, No Fee' situation!

I usually list multiple items for 1, 3, 5, 7 and 10 days - and then just relist all again knowing that I am not killing my fees just for listing. I consider any sale a bonus and usually incur a 1p FVF from eBay.

I am making a little money, not by setting out what I meant to do (clear the house) but by buying things for silly prices (that come along once in a while - HUKD is a great source!) and selling for however much I can. I have a bit more junk (maybe a box or two) but do make a little profit from my time - the hourly rate would not even hit a quid before you ask! I list most things around 10p to keep FVF fees down (for when I get only 1 bid) and admittedly slightly inflate postal prices to compensate. I've even compiled a listed of Paypal fees to help keep these down for items attracting only 1 bid! Typically, I sell items for about £1.50 - and while eBay only charge a penny (as auction was won for 10p) the rest of my costs mean I may only make 10 or 20p each go. The way round this is to increase sales volume!

In respect of buying - well, if you use HUKD, then you really should be on Quidco too. Every time you buy on eBay - use Quidco and you will get a little cashback each time. I found sometimes they seem to give a bit too much :whistling: Makes the final buying prices a bit more attractive.

The other thing I have done is to buy from China/HK in bulk a few times (always with Qc cashback). I only use sellers with crazy high ratings and on couple of occasions where things went wrong, one refunded in full and let me keep slightly damaged item - other refunded and gave me extra bonus credit as apology! Most of the time however, things are dead cheap, reasonable quality, easy to sell on - but take ages to arrive.

The other naughty thing one can do on eBay is claim item never arrived - and get money back (on standard post). Happened to me loads of times when selling and due to Paypal being such n0bs, if buyer claims in this situation - they will always win. Right pain in the lower end as a seller, but a buyer could occasionally take advantage of this.

I hate eBay with a passion, Paypal are indeed slow to load and maybe worse to deal with - eBay banned me for a month from Xmas day due to a particularly nasty buyer's complaints (and a couple neg's its true) - so I see this as revenge. Using their system to win myself some money while taking advantages of minor flaws in their setup.

Best wishes whatever you decide.
#8
I have recently sold an item on ebay. After paying very high fees both on ebay and paypal for an item that sold for £18, it has become apparent that the buyer forgot to update her new address on ebay. I've sent the item first class, but obviously the buyer hasn't received it. She has made a claim through paypal and they have upheld it. They have given her a refund from my account straight away. I've spoken to them on several occassions but will not accept she is to blame. I am now several pounds out of pocket. I have decided not to use either ebay or paypal again, and wouldn't be surprised if many other people shortly felt the same.
#9
Ebay, are a rip off for sure, but unfortunatley they are the biggest auction site. You might want to look at a site called Gumtree, this is a site where you can place items for sale locally or worldwide. There are no listing fees and no FVF, you simply communicate via email or telephone with the potential buyer/seller and arrange for payment that way [usually on collection] This site also lets you place 3 photographs on for free, however it is based on the time that you place your advert and when another advert the same as yours is placed your advert will drop down the page by one. This can be sorted out by simply waiting until your advert goes off the first page and the deleting it and then re-advertising it [bit of a hassle but if you copy and paste the text it should only take a minute] Also unlike ebay you are not forced to use paypal, although if you are buying something and are not going to pick up the item from the seller i would recommend using paypal.

http://www.gumtree.com/
#10
hussaifa
I feel for you, and for myself while I am selling more regularly, after the increase in fees I am often finding I have to make profits in single pennies (I'm not joking) just to remain competitive - and thats against UK sellers! China/HK kill the market completely - luckily, most people don't like to use them.

I hear DarkKnight's point - but often you can get better on Argos/etc and with so many free delivery codes flying about, plus you always have the danger of Shill and last minute bidders - eBay's a pain to buy off sometimes.

I looked elsewhere, have registered on ebid - listed a few things and not sold anything yet :oops: Sure I have not incurred any cost, but I am making nothing (no one uses it).

There are however some advantages to eBay's newer structure. While the FVF fees are higher, there are practically no listing fees - not for what I sell anyhow. Before I'd stick to 10 or 15 listings at a time, and word each ad very carefully. If it didn't sell, I'd consider dropping the price a little - each time losing 15 or 10p just for listing. Now I can list as much as I like - and do (normally up to 100 ads) in the knowledge that I have incurred no cost for doing so - kind of like a 'No Sell, No Fee' situation!

I usually list multiple items for 1, 3, 5, 7 and 10 days - and then just relist all again knowing that I am not killing my fees just for listing. I consider any sale a bonus and usually incur a 1p FVF from eBay.

I am making a little money, not by setting out what I meant to do (clear the house) but by buying things for silly prices (that come along once in a while - HUKD is a great source!) and selling for however much I can. I have a bit more junk (maybe a box or two) but do make a little profit from my time - the hourly rate would not even hit a quid before you ask! I list most things around 10p to keep FVF fees down (for when I get only 1 bid) and admittedly slightly inflate postal prices to compensate. I've even compiled a listed of Paypal fees to help keep these down for items attracting only 1 bid! Typically, I sell items for about £1.50 - and while eBay only charge a penny (as auction was won for 10p) the rest of my costs mean I may only make 10 or 20p each go. The way round this is to increase sales volume!

In respect of buying - well, if you use HUKD, then you really should be on Quidco too. Every time you buy on eBay - use Quidco and you will get a little cashback each time. I found sometimes they seem to give a bit too much :whistling: Makes the final buying prices a bit more attractive.

The other thing I have done is to buy from China/HK in bulk a few times (always with Qc cashback). I only use sellers with crazy high ratings and on couple of occasions where things went wrong, one refunded in full and let me keep slightly damaged item - other refunded and gave me extra bonus credit as apology! Most of the time however, things are dead cheap, reasonable quality, easy to sell on - but take ages to arrive.

The other naughty thing one can do on eBay is claim item never arrived - and get money back (on standard post). Happened to me loads of times when selling and due to Paypal being such n0bs, if buyer claims in this situation - they will always win. Right pain in the lower end as a seller, but a buyer could occasionally take advantage of this.

I hate eBay with a passion, Paypal are indeed slow to load and maybe worse to deal with - eBay banned me for a month from Xmas day due to a particularly nasty buyer's complaints (and a couple neg's its true) - so I see this as revenge. Using their system to win myself some money while taking advantages of minor flaws in their setup.

Best wishes whatever you decide.


Have you told the tax man
#11
deeb2403
I have recently sold an item on ebay. After paying very high fees both on ebay and paypal for an item that sold for £18, it has become apparent that the buyer forgot to update her new address on ebay. I've sent the item first class, but obviously the buyer hasn't received it. She has made a claim through paypal and they have upheld it. They have given her a refund from my account straight away. I've spoken to them on several occassions but will not accept she is to blame. I am now several pounds out of pocket. I have decided not to use either ebay or paypal again, and wouldn't be surprised if many other people shortly felt the same.


You do mean you sent the item to the buyers address in the paypal transaction.
#12
Ebay works perfectly well if you stick to the rules,
Either that or stand in the rain at a car boot sale selling things for 50p that cost you £30,
#13
deeb2403
I have recently sold an item on ebay. After paying very high fees both on ebay and paypal for an item that sold for £18, it has become apparent that the buyer forgot to update her new address on ebay. I've sent the item first class, but obviously the buyer hasn't received it. She has made a claim through paypal and they have upheld it. They have given her a refund from my account straight away. I've spoken to them on several occassions but will not accept she is to blame. I am now several pounds out of pocket. I have decided not to use either ebay or paypal again, and wouldn't be surprised if many other people shortly felt the same.


If you posted to the paypal address just send them proof of delivery and you get your money back ,Simple as that ,If you didnt get recorded delivery then you may as well have just thrown the item in the river,
#14
"I've decided never again to sell on Ebay" "buyer is kept waiting and may leave negative feedback"

if you're never going to sell on ebay, why are you bothered about negative feedback? no one will look at your feedback if you're only a buyer. don't moan over a few quid, everyone knows how much ebay charge and paypal isn't slow for me, must be your connection :thumbsup:
#15
Next I'm forced to use Paypal. So the buyer has apparently sent the payment a few days ago and ebay notifies me to check on the transaction, but there is nothing mentioned in my paypal account. Even if the payment is held up, I expect some sort of notification. After all, my account is verified and linked to eBay.

If the payment isn't there either the buyer has NOT paid OR it's been sent to the wrong Paypal addy.

You need to look into that further.
#16
deb8z
Next I'm forced to use Paypal. So the buyer has apparently sent the payment a few days ago and ebay notifies me to check on the transaction, but there is nothing mentioned in my paypal account. Even if the payment is held up, I expect some sort of notification. After all, my account is verified and linked to eBay.

If the payment isn't there either the buyer has NOT paid OR it's been sent to the wrong Paypal addy.

You need to look into that further.


Sounds like paypal are holding the OPs money but the OP hasnt figured this out yet and is waiting to sent the item until the funds are released. To be frank Eay is better off without people like this,
#17
ask them for a copr of their receipt for payment, could be as simple as being sentto the wrong address, spelt wrong. etc
#18
tonyg1962
Sounds like paypal are holding the OPs money but the OP hasnt figured this out yet and is waiting to sent the item until the funds are released. To be frank Eay is better off without people like this,


In ebay, I check my item status and I "check paypal transaction". I'm sent to the paypal sign in page and told "You've received a PayPal payment. Complete this PayPal sign-up form to claim your funds."

Now why the hell if my ebay account is linked to paypal, do I need to create a new account to collect funds. This is such a mess and not on my part.

*Edit. The idiots at Paypal and Ebay have sent the confirmation of payment to an old email address, even though I updated it on both sites last year. I've claimed the payment and nothing is in my account. I'm going to have to get in touch with their probably awful customer services now...
#19
superskilly
ask them for a copr of their receipt for payment, could be as simple as being sentto the wrong address, spelt wrong. etc

can't see how because you don't enter the address manually when you pay for something you've bought on ebay
#20
Local Number = 020 8605 3000 - Press 1 to get to Paypal
#21
just use their classifieds, they are free
#22
darkspark88
In ebay, I check my item status and I "check paypal transaction". I'm sent to the paypal sign in page and told "You've received a PayPal payment. Complete this PayPal sign-up form to claim your funds."

Now why the hell if my ebay account is linked to paypal, do I need to create a new account to collect funds. This is such a mess and not on my part.

*Edit. The idiots at Paypal and Ebay have sent the confirmation of payment to an old email address, even though I updated it on both sites last year. I've claimed the payment and nothing is in my account. I'm going to have to get in touch with their probably awful customer services now...


As i said earlier,the payment has gone to the wrong account etc,you need to tell the buyer to cancel it and give them your correct email addy so they can pay again,you don't have to contact Paypal,you can sort it out with the buyer first:thumbsup:
#23
JOHNKA
Ebay, are a rip off for sure, but unfortunatley they are the biggest auction site. You might want to look at a site called Gumtree, this is a site where you can place items for sale locally or worldwide. There are no listing fees and no FVF, you simply communicate via email or telephone with the potential buyer/seller and arrange for payment that way [usually on collection] This site also lets you place 3 photographs on for free, however it is based on the time that you place your advert and when another advert the same as yours is placed your advert will drop down the page by one. This can be sorted out by simply waiting until your advert goes off the first page and the deleting it and then re-advertising it [bit of a hassle but if you copy and paste the text it should only take a minute] Also unlike ebay you are not forced to use paypal, although if you are buying something and are not going to pick up the item from the seller i would recommend using paypal.

http://www.gumtree.com/


eBay own Gumtree too:

http://news.zdnet.co.uk/internet/0,1000000097,39199141,00.htm
#24
Well, it's all sorted now. Seems that the template I used to setup the listing used all the old information including old paypal email address.

All sorted now though. Paypal was actually quite helpful. Still, when you're getting £4.50 of a transaction about 18% in total, you're bound to be nice...

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