Do Orange Charge Delivery for returning a phone i bought under 7 days ago? - HotUKDeals
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Do Orange Charge Delivery for returning a phone i bought under 7 days ago?

bob100 Avatar
6y, 1w agoPosted 6 years, 1 week ago
I bought a PAYG phone from orange and i was just wondering whether they charge anything if i return it?

Also do they refund the £10 top up if it is unused?
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bob100 Avatar
6y, 1w agoPosted 6 years, 1 week ago
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#1
If its pay monthly you have to pay the 1st months bill if you have used the sim.
#2
MarzBarz
If its pay monthly you have to pay the 1st months bill if you have used the sim.


Just changed OP, its a PAYG phone which i bought with a £10 top which is unused and unoped. Would i get refunded both?
#3
I wouldnt know then tbh. Sorry.
#4
MarzBarz
I wouldnt know then tbh. Sorry.


np thanks anyway
#5
depends if the seal is broken
if the phone is faulty
if you used and abused the phone
where you bought....online has some extra protection ...distance selling regulations.

ask customer services at orange thats why they are there
#6
The Distance Selling Regulations (DSRs) are legally binding rules and were introduced in 2000 to protect customers who, unlike High Street shoppers, are unable to inspect goods before they buy them.

Even if you simply inform a company that you wish to return the goods within the seven working days, you should get a refund of the initial delivery costs.

The law does not cover the cost of returning the unwanted items.

YOUR RIGHTS

Under the Distance Selling Regulations, you are entitled to a full refund including the initial delivery charge if you return a product, or inform the retailer that you want to return the product, within seven working days

However retailers are not obliged to pay for the cost of returning the goods

The DSRs do not cover perishable goods, personalised or custom-made products, magazines and unwrapped CDs

If an item is faulty, or wrongly described, you have the right to a refund, replacement or repair, as long as the complaint is made "within a reasonable time". This generally means getting a refund if it is returned within one month

For the first six months, the retailer must prove the product was satisfactory when bought if they turn down a replacement or repair

For the next six months, the consumer must prove there was something wrong on purchase to get a replacement or repair
#7
Would i also get a refund on the sim card as it is unused and unopened?
#8
give them a ring, then you can get all your queries answered at one time... 0800 801080 - be prepared for a tiresome call though!!

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