I was given a number by a chap who does computer repairs and upgrades etc and gave him a call as my laptop not working correctly. I knew him as he did loads of car boots selling stuff and upgrading computers.
He gave me a quote and I told him to go ahead. He also said he would deliver the laptop back to me.
I then had a call to say because of his epilepsy his doc had told him he was not allowed to drive anymore and to inform the DVLC which is fair enough.
When I went to collect my laptop he told me the price had gone up because he had done more work including putting Vista Ultimate onto it which I had not asked for but I paid for it anyway. He also said he had to drive into town?
I asked about Vista prices and he showed me a whole list of product codes which he said he gets from his son who works for Microsoft in USA so it was a genuine product but much cheaper from him. ( I really know nothing about this stuff).
I asked about the driving and he said he felt OK so it was OK, but only minutes before he was saying how he has no warning of fits and he has several a day!!!
I did voice my concern to him about other people but he said he was OK. He had also droned on about all the benefits he got for being disabled and showed me all his walking sticks etc, but he never seemed to use them for walking etc nor when he was working on a carboot, infact he was more nimble than me yet 30 years older!!!
Then I got home and the laptop not working correctly and I called him and he gave the usual tut tut and huffing that I had called him, but told me to take it back, I mentioned my PC was slow and he said he would upgrade it for £5 which was great so I agreed, as both quotes seemed really cheap.
He then called me with a price for a new adaptor inc postage which seemed a good price so he agreed to buy it for me as he said my new one was rubbish which is why the laptop was not working. I then checked the price on the site and they don't charge delivery!
He then said he was doing the market so to meet him there, (so his driving is ok again)
The price had then gone up again!!! He said he would put Vista on as a favour but then charged me for it along with more stuff he had alledgedly done, but I need my computers so it seemed easier to pay him.
When I got home I checked the work he said he had done and half of it was a lie, he also did not return my old adaptor or my old hard disks etc which he could sell on.
I also asked about the Vista discs or product codes incase I needed to reload and he said I would have to call him if that happened.
The crunch came when I asked him what he had upgraded and he got very uppity asking if I was checking his work!
I then mentioned the adaptor he had charged me for delivery and he told me it was a mistake. He also refused to give me the receipt for the adaptor which I said I would need for the guarantee but he said it was his as he had paid by paypal! although I had given him cash for it!
I also asked him for a receipt for the work, and that was when he went ape and said he had only done the work as a favour, but when I asked him about his work for the last 3 years I had known him doing the markets etc he was not happy.
I asked how he could run a business and not provide receipts and did DWP know about all his earnings over the years, not to mention his illness and only being able to drive to suit himself and not bother about any other people he may injure if he had his daily fits at the wheel, he has no regard for anyone!
He then offered me a refund and wanted me to return my computers to him so he could put them back to the original stage, and have some DVD's he had copied for me back!
I have said I will be happy if he gives me the receipts for the work and adaptor and so far he has refused again!
I have since seen an ad for Windows Vista for £100 would imagine his are pirates?
What do you think I should do, give him my computers back? or walk away and loose my money as I cannot put it through my business as a legitamate expense without receipts.
I suspect if I gave him my computers back they would not work again as he seems a nasty little man because I dare question his work and ask for a receipt! I really don't think he does favours for strangers he meets on markets and he is running a very profitable business yet claiming for everything under the sun yet being perfectly able to work which really annoys me that these people get away with it!