Does anyone work in a call centre? whats it like - HotUKDeals
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Does anyone work in a call centre? whats it like

sunrise Avatar
8y, 6m agoPosted 8 years, 6 months ago
does anyone work in a call centre? whats it like - ive just been made redundant as a sales rep but there is loads of call centres near me - i dont no if i should put in for a job in one of them ..... What do you think
sunrise Avatar
8y, 6m agoPosted 8 years, 6 months ago
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#1
duno but i start in one on monday!!
#2
Really depends who you are working for & in what role. If it is sales & you are set tough targets you'll either love it or hate it. Also depends on your age v the ages of the people you will be working with. Sales tend to be young, full of sh** & up for a party.
#3
It is hell on earth. Soul destroying having to deal with the general public, most of whom are ignorant tossers. All about targets, not about you. I'd rather be unemployed.

Never again.
#4
It depends what sort of money you were on and what you expect.
Also depends whether your role is sales, customer service or something else
All of them obviously, they are interested in call volume and not to let people stay on too long unless they are ordering something.
#5
I work in customer service side of things in our call centre, but thankfully don't have to deal with too many customers unless the other teams are all busy on calls - I'm sorta just the overflow. So it's not too bad, depending on the area you can be subjected to some very angry people, folks that want to buy stuff, as well as the odd occasional muppet from within the business who doesn't have a clue and wants you to help them ;-)
#6
grex9101;2254069
" having to deal with the general public, most of whom are ignorant tossers. "
.

Funny that, when I've had dealing with theses places I've found its the other way round...:whistling:
#7
I love my job as a customer service op in a call centre, most of my customers are nice people just wanting a good deal or to put something right, I don't do selling even though most of the centre do, I would avoid that unless you are very detached from "people" as sometimes the methods and morals are not what I would like as a customer.
[mod]#8
Whilst I was at college and contemplating university I took a job at a call centre for double glazing (apologies if I called one of you guys one night just as you were sat down to eat your tea!!) and it was awful.
There is nothing that I can say to persuade you to go into this. I know you have done sales but I would suggest something more hands on and not in an office sat at a desk with just a telephone and a copy of yellow pages!! I used to just hate going in. I think I managed 4 days.
Good luck finding something you like!!
#9
I hear it's like being in a chicken coop......."cluck"
#10
Max Cady
Funny that, when I've had dealing with theses places I've found its the other way round...:whistling:


Of course, you need to realise though, that even though you may be perfect in all respects, the operator has had to deal with 100 other ***** who weren't.

Call centre operators are akin to battery hens - terrible conditions and no hope for improvement.

Farm them all out to the former dependencies, leave victorian working practices behind.
#11
wendyak;2255148
I love my job as a customer service op in a call centre, most of my customers are nice people just wanting a good deal or to put something right, I don't do selling even though most of the centre do, I would avoid that unless you are very detached from "people" as sometimes the methods and morals are not what I would like as a customer.

so where do you work?
#12
magicjay1986;2255157
Whilst I was at college and contemplating university I took a job at a call centre for double glazing (apologies if I called one of you guys one night just as you were sat down to eat your tea!!) and it was awful.
There is nothing that I can say to persuade you to go into this. I know you have done sales but I would suggest something more hands on and not in an office sat at a desk with just a telephone and a copy of yellow pages!! I used to just hate going in. I think I managed 4 days.
Good luck finding something you like!!

double glazing is the worst, I don't like being lied to when obviously the list price is never gonna be the price you pay
#13
I used to work for a directory enquiries great fun, got to chat to customers and be polite and as it was less CS based it wasnt much stress

Then worked for a CS call centre and it was worst job I had, customers threatening to trace me and stab me, sue me personally, Wish the call centre was bombed(had a few bomb threats when I was there)

And so on,
#14
OP - don't do it, it's ****.
You'd be better off unemployed rather than staring at a screen all day with moron upon moron speaking to you.
#15
grex9101
OP - don't do it, it's ****.
You'd be better off unemployed rather than staring at a screen all day with moron upon moron speaking to you.


So leech off the government instead of making an honest living then?
#16
ryouga
So leech off the government instead of making an honest living then?


No, get another job, supermarket or something if need be.

My point was in reply to the OP - call centre work is for the brain dead and desperate. If people value their sanity, they shouldn't even consider working in one.

YES, it's THAT bad.
[mod]#17
warmapplepie
double glazing is the worst, I don't like being lied to when obviously the list price is never gonna be the price you pay


I can imagine. The people I worked with were treated like objects unless they could charm the birds out of the trees.
#18
grex9101
No, get another job, supermarket or something if need be.

My point was in reply to the OP - call centre work is for the brain dead and desperate. If people value their sanity, they shouldn't even consider working in one.

YES, it's THAT bad.


So im brain dead and desperate? I keep working in call centres and have a ND, HND and a NQ in media, many people I worked with were uni or college students, and heck getting £9 or £10 a hour for just basic work is easy pay.

In my experience the good call centres are the well paid ones, the bad ones are the minimum wage ones as the bosses are just trying to get cheap useless staff as they are greedy,
[mod]#19
ryouga
So im brain dead and desperate? I keep working in call centres and have a ND, HND and a NQ in media, many people I worked with were uni or college students, and heck getting £9 or £10 a hour for just basic work is easy pay.

In my experience the good call centres are the well paid ones, the bad ones are the minimum wage ones as the bosses are just trying to get cheap useless staff as they are greedy,


Obviously cant talk on behalf but I dont think the "brain dead and desperate" remarks were the best choice of words but I am certain the poster meant that if you work in a horrid call centre (which you evidently dont as you sound like you enjoy your job) then it turns you brain dead...
#20
ryouga
So im brain dead and desperate? I keep working in call centres and have a ND, HND and a NQ in media, many people I worked with were uni or college students, and heck getting £9 or £10 a hour for just basic work is easy pay.

In my experience the good call centres are the well paid ones, the bad ones are the minimum wage ones as the bosses are just trying to get cheap useless staff as they are greedy,


So you've pee'd years of education up a wall? Nice.

That just smacks of laziness.
#21
magicjay1986
Obviously cant talk on behalf but I dont think the "brain dead and desperate" remarks were the best choice of words but I am certain the poster meant that if you work in a horrid call centre (which you evidently dont as you sound like you enjoy your job) then it turns you brain dead...


Exactly what I meant dude.
#22
I work for a bank with U.K. call centres on incoming customer service calls for private banking. I provide a service for clients from emergency plumbers to sorting out their pin numbers, its a great team and we are in a nice environment, our team has less than a dozen members.
#23
grex9101
So you've pee'd years of education up a wall? Nice.

That just smacks of laziness.


Actually I work in call centres as I like it in general, thats not a very good attitude, im a very hard worker even when I was in the bad call centre monthly I got letters telling me I was in the top 3 customer services for sales, and I never had any complaints against me, best stats for amount of calls handled, time call lasted etc.

I like the office attitude, I used to work for my local council in past too and like customer service roles.
#24
ryouga
Actually I work in call centres as I like it in general, thats not a very good attitude, im a very hard worker even when I was in the bad call centre monthly I got letters telling me I was in the top 3 customer services for sales, and I never had any complaints against me, best stats for amount of calls handled, time call lasted etc.

I like the office attitude, I used to work for my local council in past too and like customer service roles.


And do you not find a moral conflict between selling people what they NEED and what YOU need to make your targets?
#25
you ever had your teeth drilled without the benifit of an anasthetic............. Think of the bone jarring vibrations traviling down your jaw, setting fire to ever raw and exposed nerve as it passes and the lingering ache it leaves in your eye sockets and the base of your skull, only for it to start over again.

Well see that senario??? Two weeks after being live on the phones you would beg for it just to get away from a call center!!!

I LOTHED it. There isn't enough money in the worl for me to return to my previous job. Hell you could offer me the bleeding company and I wouldn't take it. Pay was awful, working conditions were awful, they didn't care about their workers and were never ever going to change. We were being bled dry. I would rather sell my soul than have it destroyed by working in a call center again.

In saying that my husband now works for a totally different company in a different call center and loves it!
[mod]#26
ryouga
Actually I work in call centres as I like it in general, thats not a very good attitude, im a very hard worker even when I was in the bad call centre monthly I got letters telling me I was in the top 3 customer services for sales, and I never had any complaints against me, best stats for amount of calls handled, time call lasted etc.

I like the office attitude, I used to work for my local council in past too and like customer service roles.


I think its awesome that you enjoy your job and therefore you are obviously good at it. Not everyone enjoys their job. I certainly enjoy mine and it makes it so much easier. :thumbsup:
#27
I work at a british gas call centre, its pretty demoralising sometimes with people just going nuts on you about direct debits. As long as you can just forget your job when you get home its fine though.

I ignore most of my targets and just take the sales I can get naturally (sometimes people just call up asking for stuff). Get a bit of stick about it off my manager but the targets there are pretty low now anyway, used to be worse.

I reckon you should go for it, you usually get about a months training which is basically free money anyway so just do that, try a month on the phones then quit if you dont like it
#28
grex9101
And do you not find a moral conflict between selling people what they NEED and what YOU need to make your targets?


It wasnt that type of sales,I NEVER rang anyone it was people phoning up wanting credit for their tv or phone and you had to tell them the price and mention that any unused credit can be refunded.

I was honest as it was better than someone paying £4 a day for television access then buying a £25 card and getting say 8 days access as any unused days were refunded so saved the user from buying credit daily and paying far more.

I was so trustworthy that if people rang back to buy credit they asked to speak to me even if someone else answered.
#29
magicjay1986
I think its awesome that you enjoy your job and therefore you are obviously good at it. Not everyone enjoys their job. I certainly enjoy mine and it makes it so much easier. :thumbsup:


Well I didnt like the job but didnt hate it completly either as the pay was awful and the amount of stressful cals Id ealt with from abusive customers and the bosses pnly caring about targets and moaning if say my target was £32 a day(which it was for a 9 hour shift) and 1 day I earned £30 despite earning double that for 2 weeks before that.

They expected me to work 16 days in a row once so I shouted at the manager.

But I enjoyed working on the phone and speaking to people and getting their life stories and people trusting me.
[mod]#30
ryouga
Well I didnt like the job but didnt hate it completly either as the pay was awful and the amount of stressful cals Id ealt with from abusive customers and the bosses pnly caring about targets and moaning if say my target was £32 a day(which it was for a 9 hour shift) and 1 day I earned £30 despite earning double that for 2 weeks before that.

They expected me to work 16 days in a row once so I shouted at the manager.

But I enjoyed working on the phone and speaking to people and getting their life stories and people trusting me.



16 in a row is very excessive; verging on sweat shop conditions by the sounds of things.
I think if you arent personally ambitious and target driven you will struggle to adapt to life in a call centre. Although, I think its unfair of some people to comment on the types of people the consider to work in call centres. I know many people who have worked in call centres as a stop gap whilst they are studying at uni or college etc. Just to make money.
#31
magicjay1986
16 in a row is very excessive; verging on sweat shop conditions by the sounds of things.
I think if you arent personally ambitious and target driven you will struggle to adapt to life in a call centre. Although, I think its unfair of some people to comment on the types of people the consider to work in call centres. I know many people who have worked in call centres as a stop gap whilst they are studying at uni or college etc. Just to make money.


I quit before then anyway as it was on my shift list for the next month as I had enough and was about to move a few weeks later anyway,
[mod]#32
ryouga
I quit before then anyway as it was on my shift list for the next month as I had enough and was about to move a few weeks later anyway,


Sounds as though you made the right choice :p
#33
Its easy if you are good at selling , i had no problem with it but there are kinda tough with you if you dont sell.....so be prepared for that.

good money if you sell good .... i was given a script to read out on phone about the product and i was allowed to add what i wanted to that as long as it sold the goods.

It was boring though and i did get sick of it and left , they were making me just pick numbers out of phone book and ring people up at random and then lie to them if they ask where they got the number from .....anything to get a sale was ok , just not me and im better then that so hence i left and told them what i thought of the company.

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