I purchased a mobile contract (LG GC900 Viewty Smart) through Orange earlier this year and cancelled in August because of the contract change. I then signed up for an O2 contract and purchased an Unlock code online. The mobile phone is now faulty and LG are telling me that I have voided the warranty by purchasing an unlock code online.
What I want to know is why should it make a difference to the condition of the mobile phone where I purchased the code from. At the end of the day I would be getting the same code whether purchasing from Orange or from an online retailer. Why should that have any affect on my warranty?
Secondly, I found the following on the LG Warranty page:
2. WHAT THIS WARRANTY DOES NOT COVER :
(2) Defects or damages from abnormal use, abnormal conditions, improper
storage. exposure to moisture or dampness, unauthorised modifications,
unauthorised connections, unauthorised repair, neglect, abuse, accident,
alteration, improper installation, or other acts which are not the fault of LG,
including damage caused by shipping, blown fuses, spills of food or liquid.
Where does it say that I'm not covered if I use an unlock code?
I would appreciate some information on this, as before speaking with them again, I would like to how me unlocking my phone (through a code, therefore no cables) can void the warranty
Thanks in advance