Does the Xbox 360 still come with a 3 year warranty on red lights? - HotUKDeals
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Does the Xbox 360 still come with a 3 year warranty on red lights?

jaybizzle Avatar
5y, 10m agoPosted 5 years, 10 months ago
Wanting to buy another one. Just wondering if Microsoft still cover it for 3 years.
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jaybizzle Avatar
5y, 10m agoPosted 5 years, 10 months ago
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suspended#1
cookiemonster83
Not the new XBox 360 S, it just has a standard one year warranty.


The reason is that the new slim is a completely new design (internally) and as such Microsoft don't feel the need to offer this extended warranty, as it shouldn't in theory suffer from the same problems as the old consoles.
#2
According to their website it is: http://support.xbox.com/en-gb/Pages/xbox-360/troubleshoot/warranty/xbox-360-new-warranty.aspx

Product Warranty: Xbox 360 S Video Game and Entertainment System (New)

Key Points

One-year express warranty on console
Three years for three lights flashing red
90-day express warranty on accessories

I'd say it is but MS know, that with the new design, it will never be claimed against so this is just to give consumers peace of mind.
#3
3 year still on all 360's
#4
Thanks all.
#5
cookiemonster83
HappyShopper
According to their website it is:http://support.xbox.com/en-gb/Pages/xbox-360/troubleshoot/warranty/xbox-360-new-warranty.aspx
Product Warranty: Xbox 360 S Video Game and Entertainment System (New)Key PointsOne-year express warranty on consoleThree years for three lights flashing red90-day express warranty on accessories
I'd say it is but MS know, that with the new design, it will never be claimed against so this is just to give consumers peace of mind.
dontasciime
3 year still on all 360's
Incorrect. For starters, there are physically no red lights on the Slim. The page that HappyShopper linked to is somewhat misleading, because the three years mentioned in the 'Key Points' that are mentioned on that page only refer to the original model 360s.http://support.xbox.com/en-us/pages/xbox-360/troubleshoot/warranty/xbox-360-new-warranty.aspxIf you look here, you'll see that the 'Key points' section is on ALL the warranty pages- but if you read through each of them (you can choose between XBox 360 and XBox 360 S at the top), you'll see that only the original 360 has any mention of the 3 year coverage.To repeat for the OP, no there is not any kind of three year warranty with the new model XBox 360 S.From XBox Support on Twitter: "Those models come with a standard 1 year warranty. The 3 year extended warranty only applies to the older generation console ^JD"


m$ xbox site clearly says the 360 S has 3 year red light warranty (implied to refer to the equivalent error which is hardware failure(red light not rings and also e74 will be still be covered. with the 360s ... the 360 / 360 s page you listed mentions nothing about e74 being covered by 3 years but it is.


I have emailed m$ xbox support to clarify whether any 360s I purchase will be covered by a 3 year warranty for an e74 error and for the equivalent hardware failure of RROD indicated by whatever means it's now made known to the end user who purchased the new 360 (s)




Edited By: dontasciime on Jan 21, 2011 01:13
#6
please show me a link that specifies that then
#7
I don't need to if m$ clarify in my email response for support. (regardless if the 360s fails with e74 and the same RROD which is not an m$ error or (people made that description up) m$ have their own error code for this-- the 360s will have an error code for the same hardware failure all other previous xbox 360 consoles that failed

because this pages info on warranty for the 360s says it in its key points(This may be a mistake on m$ behalf.... Just cos the hardware should not be failing in the new 360s does not mean it cannot fail in the same manner (I'll go by what Microsoft tell me in email when they answer my question but for now I'll go with what I see in writing on microsofts xbox warranty page for the 360 (s), rather than what you say if you don't mind.


http://img19.imageshack.us/img19/4825/page1jy.th.png

Uploaded with ImageShack.us



Edited By: dontasciime on Jan 21, 2011 01:41: changed believe to ....go with
#8
People who call them M$ need shooting. Just saying.
#9
I'll post what m$ say when I get the reply as I am more interested in knowing if e74 or whatever the equivalent hardware failure/ is still covered by 3yr for new s version 360 although I am still wanting m$ to clarify what happens when the 360 s gets a red dot or equiv to RROD
#10
alternate
People who call them M$ need shooting. Just saying.

like you then. I did not as I typed m$
#11
cookiemonster83
dontasciime
I don't need to if m$ clarify in my email response for support. (regardless if the 360s fails with e74 and the same RROD which is not an m$ error or (people made that description up) m$ have their own error code for this-- the 360s will have an error code for the same hardware failure all other previous xbox 360 consoles that failedbecause this pages info on warranty for the 360s says it in its key pointshttp://img19.imageshack.us/img19/4825/page1jy.th.pngUploaded with ImageShack.us
I did already explain that:
cookiemonster83
The page that HappyShopper linked to is somewhat misleading, because the three years mentioned in the 'Key Points' that are mentioned on that page only refer to the original model 360s.
That 'Key Points' is a static object in those warranty pages and is misleading because it still says that when you're looking at the 360 S section- but make no mistake, that doesn't mean it applies.You don't need to wait for an e-mail response, @XBoxSupport on Twitter will answer your queries within a couple of minutes:Me: Can you please clearly answer? Do S models have warranty coverage for anything at all beyond the first year?Them: There is no warranty coverage past 1 year, unless a service plan is purchasedAnyway, I was only trying to avoid the OP being incorrectly informed. OP, you will get the 3 years coverage with a brand new old model 360 (where you can still find them). You'll only get one year with the 360 S but the idea is that they're not remotely as susceptible to these issues thanks to their new design.

If the 360s start failing with regularity like some of the older 360 consoles m$ will need to address that with the same extended warranty. Assuring people the issues have been removed from the new 360s is nice but to then say but just in case they have not you only get 1 year is not exactly going to inspire confidence in the product . bearing in mind they denied the existence of both hardware failures in the older consoles for a very long time before admitting the hardware was inherently flawed.
#12
^ Np
Hopefully it's not a this goes beyond the scope of the email support and please phone.

Right i'm off to bed . Quick look at the games for sale first though.
suspended#13
I think also the point you have to realise as well is, how much do you think it cost microsoft to offer free repairs world wide for every single xbox prior to the Slim? millions? tens of millions? hundreds of millions? I have no Idea but what is obvious is, the cheapest way to fix this issue is from source and develop a games console that would not fail as much as the old model did.

Which it now looks like they have :)... Well done microsoft, only took you 6 years! (_;)
#14
jonny619447
I think also the point you have to realise as well is, how much do you think it cost microsoft to offer free repairs world wide for every single xbox prior to the Slim? millions? tens of millions? hundreds of millions? I have no Idea but what is obvious is, the cheapest way to fix this issue is from source and develop a games console that would not fail as much as the old model did.Which it now looks like they have :)... Well done microsoft, only took you 6 years! (_;)

I am well aware of that and took it into consideration. It cost m$ a lot of money but ultimately it was their own fault for not addressing the issue sooner. The end user still pays for this neglect though as m$ upped prices on live to cover it and will continue to do so until they recoup their losses. However with the 360s being relatively new there are no solid facts yet to say whether this iteration has been a success in regards to halting the failure rate within warranty. Let alone within soga 6 years acceptable 3 years.



Edited By: dontasciime on Jan 21, 2011 13:47: add- Let alone within soga 6 yrs acceptable 3yrs
#15
http://img407.imageshack.us/img407/1492/xbr.th.png
#16
just to say the 360s does have it problems mines brokedown within 2 weeks of me buying it (solid red light)

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