I just caught the tail end of a programme called "Don't Get Screwed" on BBC3 and then sped-watched the rest of it on the BBC iPlayer. It's rather informative and deals with consumer rights, a topic close to the hearts of most who use this board!
The episode presented 3 scenarios and explained what your consumer rights were in each one. They were:
Q: If you break something in a shop that has a sign saying "All breakages must be paid for", do you have to pay?
A: If you admit liability you have to pay for the wholesale cost, not the retail cost. If you think it wasn't your fault then it is up to the shop to prove it was. (Leave your name & contact details)
Q: If you leave your jacket in a cloakroom and it gets damaged, are you entitled to compensation?
A: Yes. If you leave your possessions for someone else to take care of and they are damaged then you can say they weren't taken proper care of and you can claim for the cost of the item.
Q: If you buy something an item that turns out to be a mis-price, is the shop able to take it back or charge you the extra?
A: No. If the transaction has been completed and monies have changed hands then a contract exists and the seller will be in breach if they do not let you have it. However, if the money has not yet been exchanged then the seller does not have to sell it at the advertised price.
I think we all already knew that last one but the top two were news to me :)
The next episode is on at 8:30 on Monday