I signed up and was given an activation date of the 8th August, received a text at 830am on that day to tell me I was activated....7 days and 12 hours later I still have no broadband! I have had to send approximately 15 emails, order a modem from them, phone their 25p per minute phone line and take part in a few online help sessions just to get them to report a fault, this was reported on Friday and they have yet to tell me what is going on, where the fault is etc. All they keep saying is "we would advise you to wait" with no explanation as to why! Meanwhile I am paying £18 per month for this and have been told that if I have a problem with paying for no service I need to dial a national rate line and beg them not to charge me and I have been given no indication of when they hope to resolve whatever problem it is. Oh and if I'm not happy, I can always cancel and get charged £50!!!