i purchased tickets to go to York Saturday morning returning Tuesday evening.
a few hours later i call to change the Tuesday return to Monday as i had to be at a meeting Tuesday morning, the call centre changed the ticket to Monday for me, I had to pay again promising ill get a refund after sending them the ticket. so off i go to collect my tickets on day of travel machine tells me they have been collected, after queuing for 40 mins at enquires they tell me the tickets wee issued yesterday in Edinburgh, so i go to cust serv and call thetrainline they have decided to refund all my tickets so I cannot collect them, so now I have to buy a ticket for return at advanced travel saving rate, fine, ticket to travel today would be 79.90 should be £15.50-advanced ticket rate!
im well peeved
i ave added it to my list of company's never to use, unless some1 was paying me!!