Long story short, I bought an item that didn't work. It took 14 days and 10 emails before they gave me a RMA number to return the item back to them for refund. Knowing they are a bad bunch, I sent it Royal Mail Special Delivery and records indicate they have received it. 25 days later, they still have not refunded me so I bought the issue up to Paypal Resolution to get my money back. Seller then posted a message saying they are 'happy to refund' but since 'PayPal currently has these funds on hold we may be unable to refund the item'. And the seller then chose to refuse refund me on paypal and say they'll pass the information to their accounting.
Are they BS me that they cannot refund me because Paypal is holding their funds? From what I read on Paypal, since the seller closed my case, I have 60 days between the date I paid to escalating the case and let Paypal decide. So I'm thinking if they are not BSing me, I will just wait until the 60th day before filing a dispute.
I spent a long time trying to understand how this works and would appreciate anyone with experience to pls let me know if I'm doing this correctly. Will rep helpful HUKDers.