Last week I sold two items on E-bay, one was a chair the other a swing
They both went to different bidders, they was also both completely different sizes and thus so one went in a massive box the other in a small box. I packed the chair in the smaller box a soon as the auction ended and put the address on. 2 Hours later when the auction for the swing ended I did the same and arranged for them both to be picked up by a Courier.
They done that and delivered, I then got an e-mail from one of the buyers saying she had received the chair and not the swing she had ordered. My first thought was b******s so I offered her either a full refund or said I would get in contact with the other buyer and arrange the couriers again to swap the items around.
She said she wanted a refund which was fine, I then decided to contact the other buyer to see what she wanted to do as if she wanted a refund I would just let them both keep what they received but she said that she received the chair and it was lovely, she even left me some positive feedback.
So I know have one buyer saying she got the correct items and one saying she didn't.
So it's two scenario's
One - Wrong items delivered the lady who ordered the chair got the swing but said she got the chair as the swing is worth much more than she paid for the chair.
Two - Correct items delivered but the lady who paid for the swing is pulling a fast one and wants it for free.
Now what do I do except for not sell on E-bay again!!!!