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E-bay help please

katrb Avatar
5y, 10m agoPosted 5 years, 10 months ago
Hi There,

My husband sold some items to a user with P&P clearly displayed.

User is now disputing the P&P as it was cheaper than he paid.

http://****.co.uk/ws/eBayISAPI.dll?ViewItem&item=180616107736&ssPageName=STRK:MESOX:IT

User bought 2 items and we reduced the postage to one item.

My husband pays someone to take the stuff to the post office as he's busy.

The buyer clearly agreed to the postage charges - 1 charge for 2 items and sent an e-mail stating that was cool.

So he paid £12.50 and the actual postage was £8.00 (it would cost the difference to park) and he's raised a paypal dispute! Saying item not as described!

where do we stand?

He agreed on purchase and further on e-mail where we reduced it to 1 price, He has sinced left negative feedback - on a 100% record in 8 years........
katrb Avatar
5y, 10m agoPosted 5 years, 10 months ago
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1 Like #1
he agreed to postage when he bid on the items, he cant really open item not as described as the postage has nothing to do with the item. tell him it includes packaging, your time and petrol, if he wasnt happy he shouldnt of bid.
1 Like #2
ask ebay to remove his negative feedback.
1 Like #3
Ebay, Great for buyers and scam merchants, Poor for sellers, not ever likely to change.
1 Like #4
ask ebay to resolve the dispute if he does not conform to the selling as displayed he will be removed as breaking the ebay regs.
1 Like #5
Well said!
Bully
Ebay, Great for buyers and scam merchants, Poor for sellers, not ever likely to change.
1 Like #6
Here is what I found on a sellers listing enjoy!


bosch 10.8v li-on drill driver.

does not work, light comes on but nothing else happens.

 batterys and charger listed seperatly.

PLEASE READ THIS !!!!!!!  This rant is aimed at the braindead consumers of the world. but please read it anyway.

My items are to the best of my knowledge decribed accuratley. Any problems you may experience i will be
more than happy to talk with you and come to a sensible agreement.

If an item owes me a fiver i will give it a starting price of a fiver. simple. if you want to offer me 16p for it or whatever dumbass ammount
you come with, GO AWAY pester someone less likely to have a rant at you. because when the nice boys and girls from ebay take their 10% (which is only fair, afterall
were all just trying to make a living) im still not getting my fiver back, and beleive me, you my lovlies, are getting a bargain!

Now onto the pressing issue of postage and packaging. . . . .

Ok work this out. . . . £2.56 for the actual royal mail postage bit of the equation.
add to that say 30p for a mailing bag . . . . £2.86
and now bear in mind that id like to see your item reach you in the condition it left me
 so i use bubble wrap and packing tape, so add say another 30p . . .  £3.16
now take into consideration that i do have a day job, i dont just sell stuff. when im working i charge £20 p/h
it takes me at the very least 15 minutes to drive to the post office, thats a fiver  . . . .£8.16
and we hav'nt even thought about, fuel, road tax etc . . . . 
so you see dear buyers when i charge you £3 im not making anything on the deal. im being fair. very fair.

I use standard parcels / 2nd class standard wherever possible. if something weighs the same as a small child / large dog then ill leave
it up to you to arange collection. if you would like me to sort it out, i will. but dont complain when i charge you £20 for the pleasure, you can bet it will have
cost me at least that much.
if you want first class postage or next day or your item packaged in dodo feathers and delivered by hand by a naked supermodel then fine
ill be more than happy to help but your not getting it for free.
#7
you'll be fine theres nothing there thats not as described, everything you buy off ebay charges more for p&p that it actually costs the seller, this goes to stuff like time to pack and post it, any petrol charges or parking as you say £4.50 more than he paid for the item must mean the item is quite large or troublesum so i would say he hasnt got a leg to stand on.

Alright if its stupidly higher than it costs then fair enough, i know a person who brought an item for 1p with £9.99 p&p like alot of chinese items are, and he managed to get the p&p down through claim as it only cost like £2 to post.

But in your case i would argue the fact it takes time, costs money to package and money to get to post office which equates to the £4.50
#8
Yep, dispute his Paypal dispute stating he agreed to the postage and packing costs etc and also contact eBay and explain the situation and ask for the neg to be removed. Maybe try and use their online help now, a real person replies and always been really helpful for me.
#9
Already explained that it included packing costs plus time to post.

Had enough of e-bay seems it's a base for chancers and scammers.

I will get him to take it up with e-bay. So annoying though.

Thanks very much everyone for your help, much appreciated!
#10
katrb
Already explained that it included packing costs plus time to post.

Had enough of e-bay seems it's a base for chancers and scammers.

I will get him to take it up with e-bay. So annoying though.

Thanks very much everyone for your help, much appreciated!


I would contact eBay live help and just mention it to them and get them to look into it sooner rather than later, there's nothing worse than these things dragging out for ages plus it makes you look like a good pro-active seller which will go in your favour.
#11
i think its so unfair that sellers cant leave neg feedback anymore, its sellers who end up having a bad experience more than the buyer, i just write a neg comment in the positive box now.
1 Like #12
Here is a little info from ebay DSR pages:

How reasonable were the shipping and handling charges?

Remember that sellers may charge for the cost of the actual packaging materials, along with a reasonable handling fee to cover the seller's time and direct costs associated with shipping.
#13
Thanks everyone on to e-bay direct help now... can't thank you enough.

Any other help or experience still appreciated!
#14
reply from e-bay

Kindly note that we can only remove feedback in very limited circumstances, like if the comment contains profanity.

Grrrrrrrrrrr
2 Likes #15
katrb
reply from e-bay

Kindly note that we can only remove feedback in very limited circumstances, like if the comment contains profanity.

Grrrrrrrrrrr


Yer they are generally useless at removing negatives, i had one saying the item i sold wasnt as described, yet paypal/ebay found in my favour, yet they wouldnt remove it still.. All you can hope to do is comment on their feedback
1 Like #16
Thats a pain that ebay won't remove the negative but like winifer said just comment on the feedback explaining the problem.

As for the paypal dispute, just explain the postage to them and they should be fine. Not sure how they think they'll get away with a not as described claim when they are just disputing postage.
banned 2 Likes #17
If you want to keep your postage charges down, and after all if you only intend the charges to reflect the actual cost, try and get organised a little better. I don't buy into the justification of £20 per hour / 4 = £5 additional cost for 15 mins effort getting to the PO. Quite often the seller is sending more than 1 item and is indeed masking the true cost in order to maximise their return. Selling at actual cost, with a little better organisation will leave honest sellers in a better position to defend themselves and hopefully gain more buyers interest.

That said, if the price is clearly displayed and you don't agree, don't bid. Then again the world is full of chancers.



Edited By: aScottishBloke on Feb 02, 2011 00:48
#18
ive got to ask as no one else has, he says in his feedback "Seller charging fees in addition to postage, £19.00 charged, cost to post £6.64"
thats a £12.36 difference? how can you justify such a HUGE difference?
ive just refund £2.00 to 2 of my buyers as when i repacked the items together they was a difference in the shipping price.
Ive got to say it but if you are going to charge for packing yes thats fine, but parking petrol what ever else you feel like charging for then you should list it in your listings, and believe me you wont have many buyers after
banned#19
OP

A lot of your sales ended on the same date, I think your justification of parking fees in an attempt to drive up the price is a bit of a red herring. I don't think the negative is justified on the basis that the postage price was clearly displayed, but I do feel you have left yourself open to this by excessive charges. If you only want to charge the actual cost, then your fees are too high. I'd say the comments are deserved, but the negative is not. Easily solved in future I'd say.
#20
Totally agree with vinylandtrinkets.

Its one thing to charge for postage plus packaging costs but such a huge difference is a little bit naughty.
If i were the buyer i would not be too happy
#21
Sorry OP but i think you should at least send it to the correct address you have charged him way over the odds. I'd have left you a neg if you had overcharged me that much.
banned 2 Likes #22
The OP should learn from their past. Having left a neutral in 2007 for a seller who charged p&p for 3 separate purchases, the OP complains and leaves a comment to reflect actual cost. You can't have it both ways I'm afraid.
#23
vinylandtrinkets
ive got to ask as no one else has, he says in his feedback "Seller charging fees in addition to postage, £19.00 charged, cost to post £6.64"
thats a £12.36 difference? how can you justify such a HUGE difference?
ive just refund £2.00 to 2 of my buyers as when i repacked the items together they was a difference in the shipping price.
Ive got to say it but if you are going to charge for packing yes thats fine, but parking petrol what ever else you feel like charging for then you should list it in your listings, and believe me you wont have many buyers after


My goodness thats a huge difference!! I always charge actual postage, yes sometimes I don't charge enough but thats my own fault and lets face it it will only be a few pence more.
I refund people postage if it cost less, I also state on my listings that I'll post the same or next day and with a couple of items i was ill and didn't get posted until 2 days after payment so i refunded the buyers some postage as I hadn't stuck to my end of the deal.
If you want to keep getting buyers you have to be fair
banned 1 Like #24
thread backfire!

charging £19 for £6.64 actual postage costs is well out of order. I;d have negged and returned item for a FULL refund including P&P
#25
csiman
thread backfire!

charging £19 for £6.64 actual postage costs is well out of order. I;d have negged and returned item for a FULL refund including P&P


But surely you would have seen that cost BEFORE bidding and decided you was happy with it? When buying I always consider the total delivered cost when bidding even if p&p is excessive. If I get a £20 item for a bargain 99p, then I'm more than happy to pay £12 p&p even if the actual cost is £6.

As a seller I do always weigh my items before listing to ensure I charge the correct p&p (moreso so I don't undercharge and lose out) - however, IMO buyers should only bid if they are happy with the prices. Nothing is hidden on eBay.
#26
I like the feedback you left someone !

"charged 18.00 delivery for 1.00 jiffy with bag of three strips ram ! but ok"
#27
csiman
thread backfire!charging £19 for £6.64 actual postage costs is well out of order. I;d have negged and returned item for a FULL refund including P&P

thread backfire! LOL !
#28
If someone was to buy 1 item you would charge £12.50? would that make the actual postage of the item even less with it being alot lighter..eg £6? so would make double the price on 1 item?

Edited By: CuteKitty26 on Feb 02, 2011 08:16
#29
"The buyer clearly agreed to the postage charges - 1 charge for 2 items and sent an e-mail stating that was cool."

He agreed because the buyer would not have any idea how much your combined parcels would be to parcel and post in the first place.He has to assume that the costs would come at least close to £19.00,maybe £16-£17 + packaging/time.
I don't know the size weight of the items,but the p&p charges look excessive to start with.
#30
Yes the buyer agrees to the postage when bidding, but then again if they are being ripped off by that amount then I would complain.

6 items finished within 26 minutes of each other, not sure you would need to pay 6 parking costs to go to the post office.

+ £4.50 to park just to go to the post office? Thank god I can walk to mine.

I charge postage at actual cost, nothing for packaging as I always reuse and nothing for anything else. People are obviously going to bid more if the postage charges are lower - I know there are fees to take into account but then if an item is not worth selling after the fees then sell it somewhere else.

Anyhoo...maybe next time postage will be charged more realistically.
#31
Also if they won 2 items, it's a wonder they haven't left 2 negs X)
#32
RosieWoo
Also if they won 2 items, it's a wonder they haven't left 2 negs X)

she should expect another neg! it amazes me how people on ebay get away with it. Ebay even clamped down with the excess postage charges last year.
Sorry OP but this buyer could push it with ebay and you could end up with restricted selling or even banned
banned#33
vinylandtrinkets
RosieWoo
Also if they won 2 items, it's a wonder they haven't left 2 negs X)

she should expect another neg! it amazes me how people on ebay get away with it. Ebay even clamped down with the excess postage charges last year.
Sorry OP but this buyer could push it with ebay and you could end up with restricted selling or even banned


Why? The postage costs were clearly stated up front and the seller gave a discount, don't see any reason why the OP would end up with restrictions.
OP you could reply to the feedback with a swear word in and it will probably get removed completely.

Having said that, agree with others about complaining about others doing the same as you have is a bit rich.
#34
colinsunderland
vinylandtrinkets
RosieWoo
Also if they won 2 items, it's a wonder they haven't left 2 negs X)

she should expect another neg! it amazes me how people on ebay get away with it. Ebay even clamped down with the excess postage charges last year.
Sorry OP but this buyer could push it with ebay and you could end up with restricted selling or even banned


Why? The postage costs were clearly stated up front and the seller gave a discount, don't see any reason why the OP would end up with restrictions.
OP you could reply to the feedback with a swear word in and it will probably get removed completely.

Having said that, agree with others about complaining about others doing the same as you have is a bit rich.

ignore my post i mixed up threads

Edited By: vinylandtrinkets on Feb 02, 2011 13:10: wrong thread
#35
vinylandtrinkets
colinsunderland
vinylandtrinkets
RosieWoo
Also if they won 2 items, it's a wonder they haven't left 2 negs X)

she should expect another neg! it amazes me how people on ebay get away with it. Ebay even clamped down with the excess postage charges last year.
Sorry OP but this buyer could push it with ebay and you could end up with restricted selling or even banned


Why? The postage costs were clearly stated up front and the seller gave a discount, don't see any reason why the OP would end up with restrictions.
OP you could reply to the feedback with a swear word in and it will probably get removed completely.

Having said that, agree with others about complaining about others doing the same as you have is a bit rich.


i think everyone is saying this because she wants to charge him more to resend the items to him at his correct address, surely the £12 odd is more then enough to resend the item and still have an extra £6.00 in excess postage charges.


Where does it say about resending stuff to another address? *scratches head*
#36
Its a different item but I think they mean this one http://www.hotukdeals.com/misc/ebay-help-just-sold-an-iphone/639645
#37
Emzy81
Its a different item but I think they mean this one http://www.hotukdeals.com/misc/ebay-help-just-sold-an-iphone/639645


Actually that doesn't make sense lol I think they got it confused with this member http://www.hotukdeals.com/misc/ebay-help-never-been-situ-before/866508/#post10530448
#38
Emzy81
Emzy81
Its a different item but I think they mean this one[url=%3Ca%20class=] http://www.hotukdeals.com/misc/ebay-help-just-sold-an-iphone/639645[/url]" target="_blank" rel="nofollow"> http://www.hotukdeals.com/misc/ebay-help-just-sold-an-iphone/639645


Actually that doesn't make sense lol I think they got it confused with this member http://www.hotukdeals.com/misc/ebay-help-never-been-situ-before/866508/#post10530448


yes sorry my mistake wrong thread

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