This is my 2nd contract through e2save, I claimed successfully with my first contract so went back for more.
Anyway, 2 claims have been rejected and i didn't know why. Today they've told me that the claim dates were wrong which I sent in so they won't pay those 2 times but will pay the rest. Anyway, I joined on 29th August, and received my first bill through t-mobile in September 2008. I'm supposed to send the first one off after 6 months, which worked out in February 2009 (september bill, october bill, etc etc) so I sent that off.
The woman on the phone now says that it's incorrect and that I should have sent off one in April so that would mean that I should have sent the other one off in January (Whereas I sent off in February and May). Can someone please tell me if I've made the mistake or them? I'm not happy losing out on £78.42 altogether.