See the bit at the end about how to claim your money back from Royal Mail.
There have been several postings showing that members are having difficulties with Royal Mail Recorded Delivery and e2save.
Basically, the way it works is that e2save don't provide a signature for a bulk delivery of Recorded Delivery items. That means that several hundred items in just one day will never show up on the RM tracking page as delivered, and if you, as a customer, try to get a signature, there won't be one.
All of which means that there's yet another excuse for e2save not to pay out on a cashback claim. You say you sent it, they say they didn't get it and ask you for the Recorded Delivery number. You give them it, but there's no point because the RM website shows "Your item with reference DB123456789GB is currently progressing through our network."
Result? No proof of delivery (and RM won't have a signature if you ask them to provide it) and e2save can just refuse to pay the cashback. What a wheeze!
This is absolutely out of line with RM assurances that Recorded Delivery (actually called Recorded Signed For!) items will always get a signature:
"We make sure we get a signature from whoever receives the item, but bear in mind that this may not be the person named on the address label. If there's nobody available to sign for the item and the item is not collected or redelivery rearranged within seven calendar days, we return your mail free, with a note saying why we can't deliver it. On the rare occasions that we dont get a signature for any other reason, we'll refund your money."
Note - there should always be a signature, and if there isn't you're entitled to your money back.
Two points here. Firstly, this is a serious issue for anyone with an e2save cashback claim, because it enables them to pretend they haven't received it (this has happened to me three times in four claims). Secondly, you're paying RM for a service they just aren't delivering on.
Check your e2save or any other Recorded Delivery numbers on the Royal Mail website (http://track.royalmail.com/portal/rm/track?catId=22700601&gear=authentication) and if they don't show up as having been delivered, contact RM at [email protected]
to find out what's going on and to claim your Recorded Delivery fee back.