Have you had problems with e2save, One Stop Phone Shop (OSPS), or any other Carphone Warehouse (CPW) cashbacks?
My personal experiences with e2save have been appalling. Everything done exactly in line with the instructions, the right bills, separate envelopes sent recorded delivery etc etc etc.
Three out of four of our last cashback claims have gone unpaid, and are only being paid now after endless emails and a huge amount of wasted time. The line they usually take is that they have somehow lost the claim (although Royal Mail show them as having been received). They then demand to see the relevant bill all over again.
Ofcom are investigating Phones 4 U Group Ltd for mis-selling. Mis-selling includes failure to pay cashbacks.
If anybody has had problems with e2save, OSPS or CPW, please let Ofcom know, because they will investigate any company if enough people have valid complaints.
You can contact them on 020 7981 3040 or 0300 123 3333. Or email them at[email protected]