I recently booked two rooms with EasyHotel, and when i clicked through to the end i didn't add any extras such as wanting a window(!). Final price for one of them was 25 quid for one night in their heathrow hotel, and 45 quid for a night in their Victoria one.
However when the cost appeared on my statement there was a 1.95 extra charge on there per booking. At no point did i see a note saying there was a c.card fee, also it wasn't added to my final price when i chose to pay by c.card. As if it had been shown i'd have used a debit card to avoid that little extra.
Is this practice normal or indeed ethical? Is there something wrong with it? It really stinks to me. Not for the sums involved but for the underhanded manner it is taken, not giving me all the information before i paid for their product.
I always thought (maybe naively) that 'final price' MEANT 'final price'?
I looked again after writing the above, and there is a note above where you enter card details, stating 1.95 charges for credit or debit card. However i'm still annoyed that it wasn't added to the final price where i would have seen it. Do i just have to take this one as my fault?