Important Notice to all existing easyMobile customers
First let us start by thanking you for your custom and loyalty to easyMobile.com over the last couple of years.
As you may recall, easyMobile.com in the UK was set up as a partnership between TDC (the telecom company from Denmark) and easyGroup (Stelios' investment vehicle). Due to a change of strategy at TDC, TDC have decided to withdraw from the UK market. Consequently you will not be able to use your easyMobile.com service in the UK from midnight (24:00) on 13th December 2006. Our agreement with you will then formally end on 20th December 2006. Further details on this are contained in the attached document.
If any top-ups you have made remain in your account at midnight (24:00) on 13th December 2006, we will fully re-fund you such amount, subject to any outstanding mobile telephone service charges which are due as at 20th December 2006 or on the closing of your account, which you will remain liable for. Details of the process for and calculation of such refund/outstanding amounts are contained in the attached document.
We have made an alternative arrangement available for you as a customer with Fresh Mobile from The Carphone Warehouse. As you know, The Carphone Warehouse is a reputable operator and if you choose this option we hope that you find their service useful. If you wish to proceed with this option, please login to My Account on http://www.easyMobile.com
, where you will find details on how to take advantage of this offer.
If, as an alternative to the option set out above, you would prefer to move to an alternative service provider, then we will do our best to unlock your easyMobile phone or port your number to another service or operator at your request. Details of how you can arrange this can be found in the FAQs on the http://www.easyMobile.com
Please see the attached document for additional information in relation to the process going forward. If you have any additional questions, please feel free to contact Customer Services or visit our web-site http://www.easyMobile.com
which will be updated from time to time if there is any additional information or changes you need to be aware of.
The easyMobile.com team