I sold a laptop on ebay which worked 100% (except a loose hinge).
It was perfectly packaged and sent - and the guy says he didn't drop it.
My ad stated no returns.
Also, insurance was not offered by me.
It has now been 22 days since the auction was won, and now he replies to me to say he wants a refund as it does not boot up.
I know that this laptop did not have a fault. I just think the guy does not like the loose hinge - he bought the laptop on buy it now after only 7 seconds of the auction!!!
He left me positive feedback also.
How do I stand?