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Ebay advice

ktdd18 Avatar
6y, 1m agoPosted 6 years, 1 month ago
Hi All,
looking for a bit of advice. I bought a guitar last week on ebay and was intending collecting it but we couldn't agree a mutual time. The seller had advertised delivery via Royal Mail so we ended up going with that option. We work full time so are never around when the post comes but we only live 5 mins from the sorting office so can go and collect the next day. However sender chose to send via courier instead. The courier failed to leave a card on their first attempt at delivery and only left one on the second attempt (the information on the card did not give any indication that they had already been once so we thought it was the first attempt). I took a day off as I thought that this was the first attempt and the card said we needn't do anything, they would come the next working day. I waited in from 7.30 am to 7.30pm but nothing came. When I contacted them they said that they had already been twice and it must have been driver error that a card had not been left on the first attempt. The only way then for me to get the item (I couldn't take any more time off to wait in for it) was to go to the Courier depot and collect it. This is a 60 mile round trip which is not much different to going to collect the guitar from the seller. I have asked for a refund on the postage costs as the seller used a different postal service to that stated. Had I known he was using a courier, I would have supplied a different address where someone was available to sign for it. The seller has refused.the request. Can something like this be claimed back from ebay/paypal?
A bit long and confusing but I hope you get the gist of my query.
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ktdd18 Avatar
6y, 1m agoPosted 6 years, 1 month ago
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#1
not 100% but i dont think you can use paypal/ebay for this as item was delivered, albeit by couriour as long as its been delivered then you hvae no case with ebay
banned#2
It's the sellers responsibility to get it to you.
Just tell him to resend using royal mail or to the different address.
If he won't do an INR claim through ebay, he will lose as can't prove delivery.
I'm fairly sure you can't just claim for the postage part of the payment, although might be wrong.

Obviously that depends on if you have already collected it as your post isn't clear on that part?

Edited By: colinsunderland on Oct 19, 2010 21:41: x
banned#3
I don't think it's the sellers fault he prob only sent via courier to cover the both of you better IE fully insured & secure trackable.

Maybe asking for a refund is a little harsh as it's really the couriers fault for not leaving a card
Maybe you should approach them for a refund
banned 1 Like #4
colinsunderland WTF???
It's people like you that stop genuine people selling on EBay with you claim at the drop of a hat attitude.
#5
The courier company won't issue me with a refund as I'm not the customer but that is what I suggested he do as they haven't fulfilled their end of the bargain.
I have already collected the item so couldn't claim INR even if I wanted to.
banned#6
robbieukranger
colinsunderland WTF???
It's people like you that stop genuine people selling on EBay with you claim at the drop of a hat attitude.


whys that? If he hasn't got the item and no refund why should he be out of pocket? I certainly wouldn't drive 60 miles to collect something just cos a seller couldn't be bothered to drop me a quick email to say he was posting it by courier so I could make arrangements for someone to be in when it arrived.

I sometimes send stuff recorded or special if someone buys multiple items from me, but I always email them before i post and ask if it's ok as I know some people can't get to the sorting office and won't be in to sign for them. Takes 2 mins.
banned#7
ktdd18
The courier company won't issue me with a refund as I'm not the customer but that is what I suggested he do as they haven't fulfilled their end of the bargain.
I have already collected the item so couldn't claim INR even if I wanted to.


Well obviously if you have it then you can't claim INR.
Not much you can do TBH, leave him a neutral maybe due to the hassles. Or mark him down on the relevant DSR's.
#8
colinsunderland


Well obviously if you have it then you can't claim INR.
.

Legally no but if he paid by paypal then collected in person then this is technically possible as there is no proof of delivery as many dodgy gits do to unsuspecting buyers, its why I never accept paypal for a collection item, I always state this even if eBay say you cannot state it. There are too many dodgy gits about.


Edit: This was aimed more as a warning to buyers than a tip to scammers LOL

Edited By: harlzter on Oct 19, 2010 22:20: Reason For Edit:
#9
Typical greedy buyer
#10
Give him negative feedback, he shouldnt change the form of postal service you have paid for.
#11
robbieukranger
colinsunderland WTF???It's people like you that stop genuine people selling on EBay with you claim at the drop of a hat attitude.

+1
banned#12
pinkleponkle
Typical greedy buyer

+1

OP is well out of order
#13
I don't see how I am out of order. I paid for a delivery that I didn't get. As stated elsewhere in this post it wouldn't have taken the seller 2 mins to let me know it was coming via courier rather than parcelforce. Thanks for the understanding guys. I'll know not to bother next time!!!

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