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eBay advice please

Davidben83 Avatar
6y, 3m agoPosted 6 years, 3 months ago
Hi

I recently used eBay to sell two tickets to an event that I could no longer attend.

It was a 24 hour listing and ended on the day of the event. However, I made an stupid oversight. I did not say that they were standing tickets. And as they had seat numbers, I gave those numbers on the listing along with all the other details.

Just to restate this was not intentional. However, I appreciate that for all intents and purposes it makes no difference.

The eBay seller paid via Paypal and I emailed him the tickets. They clearly stated standing in block capitals across them. He went to the event and now the following day is demanding nearly 50% compensation for the fact that the listing was misleading.

Now, I spoke to eBay earlier today who told me that he does not have a case. On that basis, I filed a complaint for an harrassing email as he was demanding the money and I felt quite uncomfortable. I did not want other sellers to have to deal with that.

And that, I thought, was that.

Until a hour ago, I got an email from eBay saying that they misinformed me and that my advert was misleading.

I wrote back saying that I made the complaint on the grounds that the listing was not misleading and that I therefore want it retracted, or if the buyer has been notified of my complaint, I want compensation due to the loss of goodwill which will make settling it harder.

Now, I am not sure what to do. Can he be rewarded a 100% refund having gone to the event in the full knowledge that it was standing as it was clearly stated on the ticket? Any advice would be very very much appreciated.

Thank you
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Davidben83 Avatar
6y, 3m agoPosted 6 years, 3 months ago
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#1
You listed the tickets incorrectly but the buyer should have notified you once they received the tickets and saw that they were standing and not seated (that is, if they noticed, bear in mind the buyer might not have).
How long was there in between selling the tickets, the buyer receiving them and the concert?
TBH as a buyer I would be annoyed if I paid for seats and got standing only as the price of seated ones are normally more expensive.
Call eBay and talk to them again and explain the situation of their customer services misinforming you, you might get lucky and they'll deal with the refunds etc out of eBay funds.
But imo, you were in the wrong.
I doubt paypal would issue a 100% refund as the tickets were used and they should bear this in mind, but be prepared for some sort of refund.
Did you sell them below, at or above face value?
#2
Whilst i realise it was an honest mistake i would have been furious if it was me and probably asked for all the money back.
I never go to a concert unless i have a seat even though i usually stand up and dance at some stage.
I am afraid whilst it is a loss I really do think out of decency you should refund him. If his email was a bit abrupt to be honest i dont blame him. Dont forget we hear all about scammers etc on ebay especially with tickets and he probably thinks he has been had. I would suck it and restore his faith.
Sometimes mistakes are costly.
Sorry i know its not what you want to hear.
#3
Best thing to do would find out what the price difference was between Standing and Seating tickets. and work out the percentage, then offer them that percentage refund on the price they paid. Type of goodwill gesture as it was quite a big oversight by yourself to sell Standing tickets as Seated tickets.
#4
Jumpingphil
What was the item number?

What was the trick question? sorry.. is this trolling... but i need to know...
#5
I think you just have to put this down to one of those things and in future you should always check, I too as a buyer will probably go mental, it's not very often I support the buyer who may be trying to scam but in this case the buyer does have a point.
#6
tinkerbell28
What ebay tell you on the phone and what they do are two very different things, half of them don't even know their own policies same goes for pp.

Buyer has seen an opppertunity to make some money back otherwise they would have contacted you upon receipt.


TBH it could go either way, you didn't state they were standing, but you didn't give the impression they were seated did you? This will be open to interpretation.


he put seat numbers on the listing,
if it had seat numbers on the tickets and the seller gives the impression they were seated it would be easy to not take much notice of the standing info also on the ticket. although it was not intentional you are at fault and i think paypal will give at least part refund but probably full refund
#7
jonb2412
Jumpingphil
What was the item number?


What was the trick question? sorry.. is this trolling... but i need to know...


Nah, it's a reasonable question, by looking at the listing you can see how misleading (or not) the listing was and give appropriate advice.
I do think seller should offer some refund, I'd be seriously miffed if I bought seated tickets and got standing ones instead. As Anthonyt said, a proportionate discount seems a good idea.
#8
I don't know if you made any money off them but a 50% refund doesn't sound unreasonable.
#9
What was the event?

Id rather be standing.
banned#10
tinkerbell28
It all depends in all honesty, as you sold him tickets for x concert and that is what he got. Although preferably you should have stated standing, equally he could of asked. What it comes down to is the listing. If it was in anyway open to interpretation that it may be seated tickets, then it's down to you but it's actually down to ebays interpretation really now. If you used the term seat number, you are up the creek without a paddle.


To be fair, if I bought tickets from ebay, and they had seat numbers, I would expect seats.
Thats a bit like buying a house with 4 bedrooms, only getting 2, then someone saying 'well to be fair you bought a house and you got a house'.

Edited By: colinsunderland on Aug 17, 2010 00:26: xxx
banned#11
as he said in the OP
However, I made an stupid oversight. I did not say that they were standing tickets. And as they had seat numbers, I gave those numbers on the listing along with all the other details.

I would presume he did.
#12
i think you should be happy hes only asking for half the money back.

When i go and buy concert tickets i only ever get seated as i know my legs cant be doing with all the standing, so i pay that bit extra. If i bought tickets that i believed to be setaed tickets and ended up standing. i defo would not have been happy.

Also the end price of your tickets may have been higher as bidders thought the tickets were seated rather than standing. So the buyer may have paid more thing that they would get seats and if thats the case they should get a refund.

Also the buyer may not have seen the standing of the ticket or not thought anything of it, so you cant blame them.

The only thing i say is just take it on the chin and give a partial refund and i wouldnt waste too much time as you may end up refunding the lot. And learn from this mistake.

Edited By: s_paul on Aug 17, 2010 01:01: spelling
#13
i wanna know what concert it was now!
#14
If it was an email ticket you are lucky they didn't go to the concert and then claim they didn't go because it was standing and want a 100% refund. You would be hard pushed to prove they had gone.

As others have said you made the mistake and 50% sounds fair to me.
#15
Hi guys

Whoever said that went to bed, was right. I had. Good morning.

I have decided to issue the refund that he has requested. I am not sure who to do next though. So far he has been contacting me outside of eBay. Should I just make him a payment via Paypal outside of eBay or should I ask him to open a dispute in which I will offer him a partial refund? Advice would be great.

Upon reflection, the tickets listing was misleading. And eBay have written to say that they think it was misleading. Unintentional and I actually realised prior to the end but could not amend it (less then 12 hours rule) but it was. I still think that it is strange that he did not look at the tickets until he was at the ground but either way that is just speculation.

The item number was 200508261037

Advice, please. on the first point would be very much appreciated. I have found this all quite stressful and want to sort it asap and in the right way.

Thank you.
#16
your best off refunding through ebay/paypal not outside of it.
#17
It could always be the case that people intentionally buy wrongly worded tickets in the knowledge that they will get at least half their money back. A cheap way to get into concerts.
banned#18
Seats 35 & 36


After reading the auction and seeing that, I must say I would have definately thought it was for seats. TBH I think you are lucky he only wants 50%, many people would have wanted a full refund.

I would just refund half through paypal rather than have a dispute against me, but you are probably best waiting for tinkerbell28 to comment just in case there's reasons why not to.

Edited By: colinsunderland on Aug 17, 2010 08:44: xxx
#19
colinsunderland
Seats 35 & 36
After reading the auction and seeing that, I must say I would have definately thought it was for seats. TBH I think you are lucky he only wants 50%, many people would have wanted a full refund.I would just refund half through paypal rather than have a dispute against me, but you are probably best waiting for tinkerbell28 to comment just in case there's reasons why not to.

Two minutes to late. I have just issued the partial refund via Paypal. Hopefully that will be the end of it. Thank you all for your help.
#20
make the refund via the original payment on paypal follow the instructions on the screen it is easy

all done now i'm a tad slow this morning lol

Edited By: dmissy13 on Aug 17, 2010 08:50: .
#21
dmissy13
make the refund via the original payment on paypal follow the instructions on the screen it is easy

Yes, that is what he did. I hope that this means he can not demand more money later as all the emails he sent me where to my personal email account. I responded via eBay to tell him that I have issued the refund.
#22
Did the buyer ask for a complete refund,not sure if i've missed it but how did you decide on a 50% refund ?
#23
He asked for a specific amount just under 50%. I have refunded him that amount.
#24
Davidben83
He asked for a specific amount just under 50%. I have refunded him that amount.

You refunded what he requested via Paypal so i'm sure he will be satisfied now.
banned#25
how bizarre that standing tickets have seat numbers on them!
#26
Although seat numbers are listed, so is the zone area buyer could have checked seating plans for venue, which is what I would have done.
banned#27
tough **** to be honest.
Push this all the way.
banned#28
yukkoo
tough **** to be honest.
Push this all the way.

reasoning? Seller clearly stated seat numbers. It not wrong to assume they are seating tickets lol
banned#29
yukkoo
tough **** to be honest.
Push this all the way.


Push what? OP has already refunded.
#30
you did right thing OP - otherwise knowing ebay they may have got involved and expected you to give a full refund out. Okay you've lost out, but i could have been worse.

Its made me want to check my listings more carefully now.
#31
s_paul
you did right thing OP - otherwise knowing ebay they may have got involved and expected you to give a full refund out. Okay you've lost out, but i could have been worse.Its made me want to check my listings more carefully now.


Thanks that is my view. Personally, I am not all convinced that I was not scammed but it could have been a lot worse and as eBay wrote to me to apologise for giving me the wrong information, and stating that it was misleading, it would have gone against. me.

Thank you to everyone for all your help and comments. Reading them helped me realise that the best thing to do was to offer the refund before it escalated.

David

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