I recently used eBay to sell two tickets to an event that I could no longer attend.
It was a 24 hour listing and ended on the day of the event. However, I made an stupid oversight. I did not say that they were standing tickets. And as they had seat numbers, I gave those numbers on the listing along with all the other details.
Just to restate this was not intentional. However, I appreciate that for all intents and purposes it makes no difference.
The eBay seller paid via Paypal and I emailed him the tickets. They clearly stated standing in block capitals across them. He went to the event and now the following day is demanding nearly 50% compensation for the fact that the listing was misleading.
Now, I spoke to eBay earlier today who told me that he does not have a case. On that basis, I filed a complaint for an harrassing email as he was demanding the money and I felt quite uncomfortable. I did not want other sellers to have to deal with that.
And that, I thought, was that.
Until a hour ago, I got an email from eBay saying that they misinformed me and that my advert was misleading.
I wrote back saying that I made the complaint on the grounds that the listing was not misleading and that I therefore want it retracted, or if the buyer has been notified of my complaint, I want compensation due to the loss of goodwill which will make settling it harder.
Now, I am not sure what to do. Can he be rewarded a 100% refund having gone to the event in the full knowledge that it was standing as it was clearly stated on the ticket? Any advice would be very very much appreciated.