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Ebay Advice Required

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hey guys, i sold my 8800 on ebay, got a bit lower then i expected and received payment from a unconfirmed address but everything did check out etc... i sent the item off and the buyer recieved it tod…
rajpop Avatar
1d, 5m agoPosted 1 decade, 5 months ago
hey guys, i sold my 8800 on ebay, got a bit lower then i expected and received payment from a unconfirmed address but everything did check out etc...
i sent the item off and the buyer recieved it today and has emailed me saying that

"mobile arrived. not everything seems to be alright. i think u know what im talking about... i take few foto.it works properly apart that the cover seems to be not properly fixed ... u try to do something with it ? let me know."

i sent the phone in mint condition etc and have never tried to open it up or anything like that.... is he trying to con me etc? i've asked him to email these photos to me and i'll see from that.... i've still got the proof of purchase of the phone from CPW with the serian number too jus in case he tries it on...

there anything else i can do in order to protect myself? i would never sell an item that wasnt as it was described
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rajpop Avatar
1d, 5m agoPosted 1 decade, 5 months ago
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#1
Hmmm i dont know what to say to you :(
Ive not had a problem with a buyer really, and ive sold a few phones, im sure you provided piccys anyway didnt you?
Paypal may argue about the unconfirmed address thing.
But as i say im no expert and ive never had a bother, all the best let us know how it goes
#2
Dinostevus may have some advice, he's got the eBay know-how around here. :)
#3
I was thinking exactly the same thing :)
Hell be around shortly im sure :)
#4
thanks guys, i did take pictures of the phone and have them on there.
raj
#5
What was the item number? PM me or post it. I will be able to 'check' your buyer out and get a good idea for your next move.

How did you send it?
You mentioned the serial number, did you mean the imei number?
#6
I was going to say the same thing about the buyer and getting there ID to see if there kosher :)
Im quite good with some of this ebay stuff, ive helped other people out in the past with disputes etc, but never come across this before
#7
Joshanna
but never come across this before


If it's what I think it is then this scam is getting more common.

Imagine you have a faulty widget, out of warranty, you find an inexperienced seller who is selling the same type of widget. You buy it and then claim that it's faulty, the seller may refund you in full if you return it or try and dispute it. If they dispute it then the scammers puts a Paypal dispute in for a SNAD item.

I always use a UV marker on all of my items, date and sign it before posting.

I had one scammer who told me the widget I sent him was faulty, I said no chance I check everything before it is posted but if you send it back I will re-check it. If I find it faulty I will replace it and refund him the postage as long as my UV mark is still intact. Never heard from them again apart from a glowing feedback.
#8
i sent it by Royal Mail Special Delivery...
i've got the IEMI number written down incase he tries that, the buyer does have a bigger feedback then i do.
#9
[SIZE=2]i just looked at the pics, he just sent there is damage, obviously can't tell if it is the same phone as they all look the same.[/SIZE]
#10
I've just had a good look at your buyer. He does not appear to be a scammer but he has bought quite a few Mobiles but nothing like yours.

Was it packed in the original box?
I would email him and tell him you have the IMEI number and if it is faulty you will phone up the network and get it blocked so it cannot be used.

He won it on the 12th, when did he receive it and when did he first contact you about the problem?
#11
Might I ask the UV Purpose? I mean why do you check if it is intact when you check your returns?!
1 Like #12
MattC
Might I ask the UV Purpose? I mean why do you check if it is intact when you check your returns?!


A UV marker pen leaves an invisible mark on the item that can only be picked up with a UV light.
So, if my 'widget' comes back 'faulty' without my mark on it, I know it's not the one I sent out.
#13
dinosteveus
I've just had a good look at your buyer. He does not appear to be a scammer but he has bought quite a few Mobiles but nothing like yours.

Was it packed in the original box?
I would email him and tell him you have the IMEI number and if it is faulty you will phone up the network and get it blocked so it cannot be used.

He won it on the 12th, when did he receive it and when did he first contact you about the problem?


i sent it in a carphonewarehouse box (the ones you get with refurbs), he recieved it on monday and emailed me about the complaint on tuesday afternoon
Raj
#14
Yep i think thats a brill system youve got in place there steve, i may well use this system in futre so thanks alot for that.

Rajpop, why dont you try what steve said and say youve put pen on this phone, so ask him to send it back and youll check etc, you may never hear from him again :)
#15
rajpop
i sent it in a carphonewarehouse box (the ones you get with refurbs), he recieved it on monday and emailed me about the complaint on tuesday afternoon
Raj


Well, if i got an item and it was broke etc, id contact as soon as i got it!
#16
yeah same here i'd usually contact the second i got it...
#17
rajpop
yeah same here i'd usually contact the second i got it...



not that im defending this guy (if he is a scammer) but i have had items from ebay unopened for a few days just because i have been busy doing other things.

I think you should ask him to send you a pic of the s/n (to make out that you have the s/n) and see if he gets back to you with it!!
#18
To be honest this could be genuine and without getting more info you just need to wait for the buyer to 'make his next move'.
You packed it, is it possible the mobile could have got damaged?
#19
i packed it securely....
im waiting for a reply, the phone should be covered by Royal Mail's special delivery.
#20
S/D items are handled totally different to 'normal' mail. I hope the buyer kept all the packing because R/M will want to see it if a claim for damage is made.
Also if you are going to put a claim in time is against you, it needs to be done asap.

The best thing you can do is phone the buyer and sort this out asap:-


[LEFT][SIZE=1][COLOR=black]GET YOU TRADING PARTNERS PHONE NUMBER[/COLOR][/SIZE]
[SIZE=1][COLOR=black][/COLOR][/SIZE][/LEFT]

[SIZE=1][COLOR=black][/COLOR][/SIZE][LEFT][SIZE=1][COLOR=black]http://search.ebay.co.uk/_W0QQtZvbQQsofindtypeZ9[/COLOR][/SIZE]
[SIZE=1][COLOR=black][/COLOR][/SIZE]
[SIZE=1][COLOR=black][/COLOR][/SIZE] [/LEFT]

[CENTER][/CENTER]
#21
Hmmm, i dont know what will happen, when i recieved something a couple of months ago that was showing badly - pretty much hanging out of the packaging form when the parcel was delivered a claim form was with it - it was THAT bad.

It may after all be genuine, youll just have to wait and see, but at least you have the imei number etc, so he cant just send you any tat back :)
#22
dinosteveus
S/D items are handled totally different to 'normal' mail. I hope the buyer kept all the packing because R/M will want to see it if a claim for damage is made.
Also if you are going to put a claim in time is against you, it needs to be done asap.

The best thing you can do is phone the buyer and sort this out asap:-


[LEFT][SIZE=1][COLOR=black]GET YOU TRADING PARTNERS PHONE NUMBER[/COLOR][/SIZE]
[SIZE=1][COLOR=black][/COLOR][/SIZE][/LEFT]

[SIZE=1][COLOR=black][/COLOR][/SIZE][LEFT][SIZE=1][COLOR=black]http://search.ebay.co.uk/_W0QQtZvbQQsofindtypeZ9[/COLOR][/SIZE]
[SIZE=1][COLOR=black][/COLOR][/SIZE]
[SIZE=1][COLOR=black][/COLOR][/SIZE] [/LEFT]

[CENTER][/CENTER]


Steve, not everyone has there number on there :(
When i couldnt get hold of that seller over paying for the item i did that, and they dont have theres.
Suppose its worth a try though :)
#23
If they don't have a phone number registered or they have false info report them:-

[LEFT][SIZE=1][COLOR=black]False or missing contact details[/COLOR][/SIZE]
[SIZE=1][COLOR=black]http://pages.ebay.co.uk/help/policies/identity-false.html[/COLOR][/SIZE]

I put a sticker on all of my items saying:-
'If damaged do not accept, return to sender'.

I also email the buyer on the day of posting informing them of the 'tracking' number and telling them it the package looks damaged in any way that they are not to sign for it or accept it. That way if they reject it the item will be returned to me and I can sort it out.[/LEFT]
#24
Oh i didnt know that Steve, thanks for that :)
You really are an ebay boof LOL!

But yeah i agree with you about them not signing if its damaged :)
#25
its always risky selling phones as buyers can swap phone parts and try and claim. which is why paypal should be avoided for phones. but if they claim it's faulty you simply say return it via trackable means and you'll check your security marks then refund. whether you marked it, it doesnt matter as they usually just give up. but paypal is very bad for sellers as it usually sides with the buyer. sadly theres no way of seeing if a buyer has filed a claim or many paypal claims in the past.
#26
I sold a colour gameboy a few months back with 8 games. The buyer told me she wanted it for her daughters foreign school trip so could I send it by next day delivery (it was a monday) as she was going on the trip on Friday. I did and she received it on the Tuesday morning and left postive feedback saying A+ condition.
A few weeks later I got an email saying her daughter was back from the trip and one of the games wouldn't save (which I knew to be rubbish because I was playing on it 30 minutes before it went in the post). She asked for the address to send it for a full refund - including postage!
If she had of emailed straight away saying something wasn't right, I would have looked in to it, but it all sounded very suspicious that something had developed a fault after the trip was over and she had had the unit for 8 weeks.

People will try anything to get something for nothing.
#27
[SIZE=2]this really sucks, the money from the sale went into my bank account this morning and was going to be used to purchase a replacement phone, so now i've got to see what happens with this.... in the meanwhile im stuck using a phone without a camera *eek*[/SIZE]
#28
Have you tried to phone the buyer???
#29
i've not tried yet... im gonna do it this evening.
#30
dinosteveus

I always use a UV marker on all of my items, date and sign it before posting.

What an excellent idea Dinosteveus I wouldn't have thought of that, and in fact wouldn't have thought about people buying two of the same thing and then claiming them faulty (Call me naive) - A point well to ponder. Luckily I mostly sell clothes, dvds and oddments, but I will certainly remember that one - thanks
#31
dinosteveus
A UV marker pen leaves an invisible mark on the item that can only be picked up with a UV light.
So, if my 'widget' comes back 'faulty' without my mark on it, I know it's not the one I sent out.


Genius Idea! Repd!
#32
LOL
See i knew it was a good idea, i shall do this in future :)
#33
this is what he sent to me this morning finally replying to me
[FONT=Arial, Verdana][SIZE=2]hm... so? what u want me to do ? i get phone in that condition. i don't care that u sent in mint or not. or it happen with royal mail. fact is that mobile is not as describe...i should claim this ? i paid instant 221 pounds , and i get mobile in condition that not satisfied me ... [/SIZE][/FONT]
[FONT=Arial][SIZE=2][/SIZE][/FONT]
[FONT=Arial][SIZE=2]=====================================================[/SIZE][/FONT]
[FONT=Arial][SIZE=2]he's not answering his phone....and being awkard about it.[/SIZE][/FONT]
#34
Was that it??
You are too late now to claim from the Royal Mail.

Something ain't right here.
#35
rajpop
this is what he sent to me this morning finally replying to me
[FONT=Arial, Verdana][SIZE=2]hm... so? what u want me to do ? i get phone in that condition. i don't care that u sent in mint or not. or it happen with royal mail. fact is that mobile is not as describe...i should claim this ? i paid instant 221 pounds , and i get mobile in condition that not satisfied me ... [/SIZE][/FONT]
[FONT=Arial][SIZE=2][/SIZE][/FONT]
[FONT=Arial][SIZE=2]=====================================================[/SIZE][/FONT]
[FONT=Arial][SIZE=2]he's not answering his phone....and being awkard about it.[/SIZE][/FONT]


Has he filed a complaint via paypal?
If i were you, i would know only make contact with him via paypal dispute if he makes one, something definatly isnt right here, im sorry to say if it was me id be thinking it was a scam.
You know you sent the phone in mint condition and have the photos etc.
Please try not to worry, youve offered to make a claim via royal mail etc but he "doesnt care".
#36
paypal will deffo pay out to him i went into work today to speak to a colleague she said a similar thing happened to her....
and she said to jus close my paypal account to protect my self
#37
rajpop
paypal will deffo pay out to him i went into work today to speak to a colleague she said a similar thing happened to her....
and she said to jus close my paypal account to protect my self


Close your Paypal account, Ummmmm, I don't think so.
It takes 180 days before you can close your Paypal account in case of things like this..
#38
:| i jus need this sorted out before i go to australia on 3rd november :|
#39
if youve got no money in your paypal account,,they cant repay the buyer until you put money back in,,i would clear paypal out(send my funds to a friends account if needed)then setup a new paypal account using different email address.if it is a scam he'll get bored of waiting for payment from paypal
#40
scoobydoobydooo
if youve got no money in your paypal account,,they cant repay the buyer until you put money back in,,i would clear paypal out(send my funds to a friends account if needed)then setup a new paypal account using different email address.if it is a scam he'll get bored of waiting for payment from paypal


BAD advice and here's why:-

The item had Paypal £500 buyer protection so Paypal could refund the buyer in FULL then expect the seller to add funds to his account to repay the negative balance.
If the negative balance is not 'sorted' then Paypal will pass the 'debt' over to NCO financial Services (UK) Ltd who collect debts for Paypal.

You can only have two Paypal accounts, A Personal and a Premier account. They must have different Credit and Bank accounts associated with them.
If you try anything dodgy they will find out and freeze your account for 180 days and then send you a cheque and close your account. No matter how much you have in it.

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