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ebay - advise please

holly100 Avatar
8y, 6m agoPosted 8 years, 6 months ago
sold an item to someone in canada

they have said they are having trouble with paypal and want to pay either

bank transfer or ..............western union............alarm bells are ringing..

i have stipulated on payments pp or postal orders

..how can i cancel this sale and/or contact ebay to state my reasons

i was in the middle of sending them a not so very polite note saying i dont accept these types of payment but thought best to ask someone here

your advise please

thanks
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holly100 Avatar
8y, 6m agoPosted 8 years, 6 months ago
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1 Like #1
open a dispute then say you have mutually decided not to sell the item.

job done..!
1 Like #2
What's the number.......?
If you have said, payment by X and Y and not Z, well you just say X or Y, no other's, tell ebay what's happened in a short email, using the contact us and let them deal with it.
Don't reply nastily, be polite and if they get nasty or rude forward it to ebay to sort out. It's what you pay your fees for
1 Like #3
wonkey
open a dispute then say you have mutually decided not to sell the item.

job done..!


From what i have heard if you do this and the buyer disagrees, you lose your fees and dont get refunded
#4
I would just draw a line under it, I used to sell loads of stuff on there - I had ppl from US or Canada often ask for the same things when I stipulated paypal or cheque payment beforehand in my listing!
Very annoying - just relist it and leave the deal dead, not worth the hassle.
#5
Not exactly comfortable giving total strangers your bank account info is it?
#6
i used to be a power seller, dont bother much as too many dumb dumb buyers and sellers

my advice is never accept payment by western union (it is intended for payment between trusted parties, not people who dont know each other).....

never accept credit card - it may be stolen

never send an item until a cheque has cleared...

paypal may cost but it is a bit safer, but without its own problems as paypal sides too much with the buyer.

my accepted payments were

paypal, cash on delivery, cheque or postal order
#7
Be polite and return a post to say you only accept PP or postal order as stipulated in the description.

If they cannot pay via these methods let them know that you will file an unpaid item dispute after 7 days.

Let them know you are only opening the dispute to get your fees back not to get them in trouble.

Either that or accept the bank transfer they are much safer than most people think, it is only us Brits that are very wary of them. Most Europoeans prefer to deal via BT..

How much was it for?

It was your auction so you should dictate the sale.

But be polite they probably did not read the description properly.

This way you should get your fees back.

Failing that live with it and relist, was it a BIN or an auction?
#8
Is it not the case that bank transfers etc are not advised for people who are sending money to someone they dont know as there are no security measurments in place but it is however save to receive money this way and the onus is on the one sending it? I think it's just a case of charging a bit more for the currency conversion.
#9
nipperkipper;2174974
From what i have heard if you do this and the buyer disagrees, you lose your fees and dont get refunded

ebay will refund the fees if you raise a dispute, but i would select the option that the buyer did not buy the item
#10
thought i would cut and paste their message to give you a laugh


Hello I've done some research and if you reside in ******** which is South-East of Northampton and near the A5, the closest Western Union branch is located in the Project Manager GB at **********. This is approximately 2.2 miles from your address. Please let me know what you think of a wire transfer and if you would allow the use of your name as "receiver"...I would love to give my daughter the figurines at the end of her kindergarten year in three weeks.
Thanks again,


i have asked them - politely - to mutually cancel bid - cant put a dispute in until next week - dont want to wait to get rid of this buyer

thanks for your help
#11
greg_68;2174998
Be polite and return a post to say you only accept PP or postal order as stipulated in the description.

If they cannot pay via these methods let them know that you will file an unpaid item dispute after 7 days.

Let them know you are only opening the dispute to get your fees back not to get them in trouble.

Either that or accept the bank transfer they are much safer than most people think, it is only us Brits that are very wary of them. Most Europoeans prefer to deal via BT..

How much was it for?

It was your auction so you should dictate the sale.

But be polite they probably did not read the description properly.

This way you will get your fees back.


do not use the bank transfer!! not unless you want your bank a/c cleared.....BT's / western union wire trasnfers are fine if you know or cant trust (eg a big known corporate) the sender/recipient
#12
nipperkipper
From what i have heard if you do this and the buyer disagrees, you lose your fees and dont get refunded



thats what i was thinking - also open for them to neg me:thumbsup:
#13
why would bank transfer or western union bother you?
in either case, you will not dispatch until you get the cash in your hands, isn't it?
#14
royals
i used to be a power seller, dont bother much as too many dumb dumb buyers and sellers

my advice is never accept payment by western union (it is intended for payment between trusted parties, not people who dont know each other).....

never accept credit card - it may be stolen

never send an item until a cheque has cleared...

paypal may cost but it is a bit safer, but without its own problems as paypal sides too much with the buyer.

my accepted payments were

paypal, cash on delivery, cheque or postal order


i only accept paypal or postal orders sent by recorded delivery - wouldnt ever accept western union - cheques are a pain and i wouldnt trust giving my account details for a transfer - obvious reasons
#15
in my experience ppl won't neg you unless you neg them for fear of getting the same viceversa.

are you able just to allow the 'deal' to disappear on it's own and just forget about it?
#16
hashman
why would bank transfer or western union bother you?
in either case, you will not dispatch until you get the cash in your hands, isn't it?


oh come on - would you accept western union - it may be ok for people sending money abroad for their familys - but to accept payment for goods - no way

apologies to all (if any) people who use western union:thumbsup:
banned#17
royals;2175024
do not use the bank transfer!! not unless you want your bank a/c cleared.....BT's / western union wire trasnfers are fine if you know or cant trust (eg a big known corporate) the sender/recipient

Not true at all. You can't clear someone's account by knowing their sortcode/account number. If it was true, then cheques would never have been invented.
#18
they cant clear your account with just a bank name, account number and sort code. if that was the case, banks would be worthless
banned#19
Why are people saying don't use western union to recieve money - it is much much safer than paypal and by far the safest way to get your money.

They send you the money, anytime from anout 1 hour later (max) you go to your local WU branch give them the mtcn, fill a short form in, show some id and they give you your money in cash. Impossible to clawback, or do anything else.

By far the fastest and safest way to recieve money,
some extremely strange advice on this thread

how much is it for?
#20
csiman
Not true at all. You can't clear someone's account by knowing their sortcode/account number. If it was true, then cheques would never have been invented.


exactly!
#21
It would be advsable for people to read up on BT's and see exactly what details you have to supply and see how safe they are......or please feel free to supply details of how unsafe they are.

As I said there are a lot of myths about BT's leaving you account wide open, and this country seems to go along with the majority of them.
#22
robtallica
in my experience ppl won't neg you unless you neg them for fear of getting the same viceversa.

are you able just to allow the 'deal' to disappear on it's own and just forget about it?


You can't neg a buyer now so they will not fear that one.
#23
colinsunderland
Why are people saying don't use western union to recieve money - it is much much safer than paypal and by far the safest way to get your money.

They send you the money, anytime from anout 1 hour later (max) you go to your local WU branch give them the mtcn, fill a short form in, show some id and they give you your money in cash. Impossible to clawback, or do anything else.

By far the fastest and safest way to recieve money,
some extremely strange advice on this thread

how much is it for?



ill be honest col and admit i am wary of western union only from hearsay - have you used it -
#24
Was it for a lot of money? as I would imagine WU charges would eat into your profit.
#25
greg_68
Was it for a lot of money? as I would imagine WU charges would eat into your profit.


only £18.00 plus p&p

im waiting on them to get back

i have asked them if we can mutually cancel the sale
#26
If I were you I would go through with the sale but because the buyer is now asking for terms that weren't listed in the sale I'd say you were within your rights to cancel.

If you tend to sell often then this sale could be good for your profile, showing an oversea's transaction and I'd imagine your feedback to say how helpfull you were.
banned#27
holly100
ill be honest col and admit i am wary of western union only from hearsay - have you used it -


Loads of times

NEVER use western union to send money unless you trust the person
Receiveing money is 100% safe

Why do people think all the scammers ask to be paid by WU? It's because its impossible to do a chargeback or similar, once you have the cash its impossible to get it back from you.

Heres how confident I am

Accept it by WU, get the details from him and go and collect it (do not send anything before you get the money).
If you get the cash from WU, if he manages to get the money back from you I will pay you double what you lose.
Thats how confident I am that WU is safe to receive money.

One thing, if you do get him to send WU, make sure the details you ask him to send to are EXACTLY the same as on the ID you will use. If you miss your middle name or anything they will refuse to pay you.

These are the only details he needs

FIRST NAME(S) :
LAST NAME :
CITY :
COUNTRY : ENGLAND, UNITED KINGDOM

They may also ask for a telephone number but thats usually only for £3000+

oh, regarding the charges, he pays them his end, you won't lose anything.
#28
will agree wil col there!
#29
LadyMadonna
If I were you I would go through with the sale but because the buyer is now asking for terms that weren't listed in the sale I'd say you were within your rights to cancel.

If you tend to sell often then this sale could be good for your profile, showing an oversea's transaction and I'd imagine your feedback to say how helpfull you were.


i do get quite a few international buyers - only ever had one prob and that was due to weight - over 2kgs and it gets ridiculous

and when leaving feedback i always put 'geat international buyer' to highlite the fact!!:thumbsup:

heres my last couple of feedbacks - practically all of them are like this


Exceptional service,prompt del and grt comms. Beautifully packaged. Thank you Buyer: 21-May-08 07:35

thank you for speedy postage nice item many thanks

really nice, good quality & genuine!! definately recomend!! cheers..
#30
Get your money by WU. Its safe for SELLERS not safe for buyers ;-) Damn there's some paranoid people in this country :lol:
#31
Shengis
Get your money by WU. Its safe for SELLERS not safe for buyers ;-) Damn there's some paranoid people in this country :lol:


ok paranoid yes - but i have never dealt with w u so was dubious - ill know for next time - also people reading this it maybe helpful

after getting all views - i am tempted to give her benefit of the doubt - but as western union office not on my doorstep- i will wait until middle of week - she emailed back to say she will sort out her paypal - nothing to loose then -

thanks all - rep left for some - i have ran out - sorry:thumbsup::thumbsup:

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