Ebay buyer claiming non receipt when i know they have it. - HotUKDeals
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Ebay buyer claiming non receipt when i know they have it.

Jimston Avatar
6y, 8m agoPosted 6 years, 8 months ago
Hi all.

wondering if someone could just back me up on this one as i want to be 100% sure if i am right or wrong.

sold item on ebay sent it first class recorded and now buyer is claiming non receipt but when i lok on royal mail i can see they have signed for it and the electronic proof of delivery shows clearly with the buyers name signed & printed.

Am i missing something ? how can they claim non receipt when i can see they have signed for it online. they have already opened buyer claim thru paypal so will paypal accept the royal mail signature or not ?

thanks for any help.
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Jimston Avatar
6y, 8m agoPosted 6 years, 8 months ago
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#1
Are they claiming you sent them a brick?
#2
reply on paypal with the tracking number
#3
Sorry not much experience here but have you spoken to Royal Mail about this? Surely if they can verify it was signed for AT THAT ADDRESS then that should be enough??
#4
they have open an item not received claim so they are saying they have got nothing.
banned 1 Like #5
when the buyer escalates, paypal will ask for the tracking number, see it was signed for then reject the claim.

dont worry yourself mate. just dont lose the tracking number
#6
who signed for it though? was it them? could of been someone else? (false sign')?
#7
snowtiger
who signed for it though? was it them? could of been someone else? (false sign')?


would seem strange if it was it it not only gives you a signature but a printed name as well which was the name of the person i sent it to. how would paypal be able to prove if it was buyer or not that signed for it.
#8
have you emailed the buyer? as that would be my first job.
#9
plumberman01
have you emailed the buyer? as that would be my first job.


yep i have been mailing them for last few days (they sent first email 1 day after it was sent chasing) and i agreed i would refund them in full if not with them after 2 weeks as this is what i usually do. i dont like to let things get as far as disputes, i always just refund once lost so these people are just confusing me.
1 Like #10
Paypal will rule in your favour as you can prove delivery.

If the buyer does not have it, they need to take it up with their PO, as to where it is as if they are adamant they have not signed for it, someone has.

Tbh I am always one for saying it's the sellers responsibilty to ensure items are delivered, but in this case you have proof of delivery with the buyers sig, so not a lot else you can do, and pp will rule in your favour.
#11
tinkerbell28
Paypal will rule in your favour as you can prove delivery.

If the buyer does not have it, they need to take it up with their PO, as to where it is as if they are adamant they have not signed for it, someone has.

Tbh I am always one for saying it's the sellers responsibilty to ensure items are delivered, but in this case you have proof of delivery with the buyers sig, so not a lot else you can do, and pp will rule in your favour.


thanks for that, i thought they would rule in my favor but you hear storyies about them only liking certain types of tracking etc, but i cant see a problem with recorded delivery as paypal only need check the website like i did.
#12
How dumb are these scammers? If it was sent recorded then they should know the seller has a record they signed for it.

If it was send un-recorded I could understand.. but not when there's proof of delivery involved. I suppose they're just trying it on as Paypal aren't exactly going to sanction them if they rule in your favour - they'll just drop the complaint and that'll be it. Scammer doesn't have anything to lose by trying but might have something to gain if it for some reason works...
#13
you know every time I hear this, I think we should get involved (police) its obviously an attempted fraud, and as such a criminal offence. We shoulkd be able to go around to them and give them an on the spot fine. I hate thieves
#14
This is the exact reason all my items are sent by recorded delivery regardless of value!.
#15
Absolutely agree with ADZ here. Report them to the police for attempting to defraud you, or obtain goods by deception, or whatever. I`m sure the police will be able to advise you better.

Report them to Ebay, as well.

Cheeky beggars.
banned#16
ADAMHODG
This is the exact reason all my items are sent by recorded delivery regardless of value!.



yep, and keep the posting receipts for 6 months, as thats how long people can wait to chargeback their credit card, and thus paypal.
banned#17
have you checked with rm the adress it was delivered to, although saying that i think rm only get a signature, no proof of which address it went to, it seems weird for a buyer to do this knowing it was sent recorded delivery, whats their feedback like/. seems very strange
banned#18
I had a problem like this, i messaged the buyer reminding him I had proof he signed for it, and low and behold, he messaged back and said LOL i forgot!
#19
Me to.. funny these scammer lately. Sold something, 2 weeks later he msg'd me saying not got it, checked royal mail and low and behold he signed for it 2 days after i sent it !

I witheld feedback until he did, then 5 weeks later he finally left positive. Do people really try this cack over a couple of quid ?
banned#20
Squelds
Me to.. funny these scammer lately. Sold something, 2 weeks later he msg'd me saying not got it, checked royal mail and low and behold he signed for it 2 days after i sent it !

I witheld feedback until he did, then 5 weeks later he finally left positive. Do people really try this cack over a couple of quid ?


Perhaps they think that you wont bother over a couple of quid, but I make sure I do, I have always sent via recorded to protect me
#21
Crowman
Absolutely agree with ADZ here. Report them to the police for attempting to defraud you, or obtain goods by deception, or whatever. I`m sure the police will be able to advise you better.

Report them to Ebay, as well.

Cheeky beggars.


There is no PROOF it was the buyer, could have been a dodgy postman, or a clumsy one, signing or leaving.

Either way it's not really down to op, he has signed proof of delivery which means pp would rule in his favour, I would be telling the buyer if they are concerned to take it up with RM and the police themselves.

Some buyers will then remember signing, as they order so much they forget.....
banned#22
Crowman
Absolutely agree with ADZ here. Report them to the police for attempting to defraud you, or obtain goods by deception, or whatever. I`m sure the police will be able to advise you better.

Report them to Ebay, as well.

Cheeky beggars.


:-D yeah cos the police will do something about this
They should, but they won't.
#23
colinsunderland
:-D yeah cos the police will do something about this
They should, but they won't.


Tbh, when it comes to small time fraud the police are a joke, they won't do anything even if they KNOW the address/car reg of said fraudsters, regarding id theft/cloning, the response was "oh well" no-one really lost out in the end :roll:

I doubt they will do anything about this.
#24
Jimston
would seem strange if it was it it not only gives you a signature but a printed name as well which was the name of the person i sent it to. how would paypal be able to prove if it was buyer or not that signed for it.


I purchased 3 girls Next dresses for £40 on ebay, seller sent 2nd class recorded. Week later hadn't received anything, so contacted them and they gave me ref no. When I checked RM site, it said it had been delivered, but proof of signature wasn't available (conveniently)! Opening paypal dispute was waste of time, all they did when seller provided ref was close dispute. Now claiming thru RM!
Point being, that when Paypal check recorded delivery ref and see it's been signed for, they will close automatically - don't worry!
banned#25
tinkerbell28
Tbh, when it comes to small time fraud the police are a joke, they won't do anything even if they KNOW the address/car reg of said fraudsters, regarding id theft/cloning, the response was "oh well" no-one really lost out in the end :roll:

I doubt they will do anything about this.


True. But if its reported and you get a crime reference number, there can definitely be no doubt. Reminds me of Xmas when my missus had he bag nicked in Sainsbury. The shop had video footage and the old bill didnt even go and pick it up to view it. No wonder people dont bother to report crime.
#26
Beware of this too!
I bought goods on ebay, took ages to deliver, seller didn't respond, so opened Paypal claim.
Goods eventually turned up, so closed Paypal dispute.
Then started getting emails from companies saying 'thanks for your interest in .....' and brochures from unknown companies! The guy had passed on all my details (name, address, email) to all these companies - not very happy!
But did forward all the brochures onto him!
#27
colinsunderland
:-D yeah cos the police will do something about this
They should, but they won't.


How the hell would you know? Have you been to every police force in the UK and had personal experience of them not doing anything??
I have personally dealt with quite a few ebay frauds. They make a fortune these scammers. My last one was over £500 on PSP's (again)
#28
Check to see if he's selling anything. Buy it off him, see if he sends recorded, if not make a claim
#29
Chidda
Check to see if he's selling anything. Buy it off him, see if he sends recorded, if not make a claim


Commit fraud you mean? Who says it was a dodgy buyer, it could have been a dodgy postie, or a dim postie, so lets ease of the buyer with the info avaialble.
#30
Wrong thread
#31
having the same problem at the mo, got a signiture for item but buyer is sayin they havent recieved, they are bein very nice about it but its a bit strange. although royal mail are now going to look into it. paypal wont do anything as you have proof it was delievered will have to go through royal mail
#32
tinkerbell28
There is no PROOF it was the buyer, could have been a dodgy postman, or a clumsy one, signing or leaving.
In which case the OP should inform the buyer that they are contacting the police/Royal Mail as someone involved has commited a crime. Even if there is nothing actionable at this point, at least the police/Royal Mail have a record of the complaint which will count if there are any more complaints regarding the involved parties (i.e the postie and the buyer).

colinsunderland
:-D yeah cos the police will do something about this
They should, but they won't.

Well, if everyone just assumed the police wouldn`t do anything and never bother reporting the crime then, of course, they won`t do anything.
#33
post their username, i want to add them to my blocklist
#34
Crowman
In which case the OP should inform the buyer that they are contacting the police/Royal Mail as someone involved has commited a crime. Even if there is nothing actionable at this point, at least the police/Royal Mail have a record of the complaint which will count if there are any more complaints regarding the involved parties (i.e the postie and the buyer).


Well, if everyone just assumed the police wouldn`t do anything and never bother reporting the crime then, of course, they won`t do anything.


That's what I told them to do earlier on in the thread, as in get the buyer to report it to the police, as they are the party who is out of pocket, so it's the party the police will want to hear from.:roll:


TBH, the op can't accuse the buyer as it maybe the postie and it's no wonder so many people don't report stuff as the police do tend to be a load of crap even with fraud which is higher up the scale.

2 forces, 2 examples, one Id was stolen at my old address ages ago, people were at that address, were using my name to get stuff sent and signed for at that address. The police did not give a damn, they phoned me 6 months later, after I went round there and sorted it, it stopped, my credit record was then sorted, I quote "Oh no-one really lost out these companies have insurance, so we will not investigate". We are talking a lot of cash here...............

2nd example more recently, hubby had his card cloned, last used a year ago, the card was used with his details to release a car from a dvla pound, had the car reg involved obviously and cctv, did they do anything, na.........

Op can't report the crime saying the buyer is a theif as they may well not be, the buyer however will need to go to the police themselves, op can say they are contacting RM, for investigations though.

ancav111
post their username, i want to add them to my blocklist


LOL op would be suspended, rightly so, calling someone a theif with no proof in writing would be libel, god some people.
#35
thanks all for the replies, i dont wish to name the buyer or give out userids as that would be wrong. since posting this yesterday i have contacted buyer both thru email & paypal asking why they are claiming when rm site shows signed for and as yet i have not had a reply (strange as usually they have been replying within half hr or so back to me). i think i will leave it til tomorrow night if still no response i will escalate it to a claim and then give paypal the ref no for tracking as at the mo the money is frozen in my paypal account and i would like to get it back asap.
#36
Jimston
thanks all for the replies, i dont wish to name the buyer or give out userids as that would be wrong. since posting this yesterday i have contacted buyer both thru email & paypal asking why they are claiming when rm site shows signed for and as yet i have not had a reply (strange as usually they have been replying within half hr or so back to me). i think i will leave it til tomorrow night if still no response i will escalate it to a claim and then give paypal the ref no for tracking as at the mo the money is frozen in my paypal account and i would like to get it back asap.


TBH, I would escalate NOW, for your benefit.
#37
I had the same, I have the tracking number and it had been signed for. She said it was not her signature.

In the end she got ebay involved, but because it was tracked and signed for ebay sided with the seller - for a change.
#38
maggie5333
I had the same, I have the tracking number and it had been signed for. She said it was not her signature.

In the end she got ebay involved, but because it was tracked and signed for ebay sided with the seller - for a change.


OFC they will, I have been trying to say this on another thread, if you can prove delivery paypal will always side with the seller, in INR :thumbsup:

I do beleive though some do genuinely miss out, ie, postie signs for it and leaves/takes it, but that's then down to the buyer to sort really, via their cc, or RM.

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