A buyer has given me a negative feedback saying i did not ship in time and over charged on shipping. In effort of trying to resolve this with him, so that I can get neg removed, he has advised that the same of his car (for which the item was for) was done at a lower price due to the item not getting to him as early as "hoped". Now, item was sent a couple of days later than advised on the eBay ad but got to him in good time (quick than expected) so it pretty much balances out.
This is an unfair feedback and only done because he had to sell the came for £200 less. Not my problem as far as I can see but eBay do not intervene with this and say seller must resolve it. I dont want a neg on my account as I always do my best to get items out and have never had neg before
1. Take it on the chin and move on ...
2. Resolve matter with the buyer (who says he wants to send the item back to me for a full refund - bit silly as its large and he will prob also charge me for shipping item back. not fair
3. speak to a 3rd part who can help me ... are there any ? (square trade etc ?)
Anyone please advise ?