Ebay buyer not giving feedback!! - HotUKDeals
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Ebay buyer not giving feedback!!

carmick2k Avatar
9y, 1m agoPosted 9 years, 1 month ago
Hi all, looking for some suggestions.

A buyer is ignoring all my emails and contact from me as regards to an item they bought from me.

I've sent them loads of emails asking them politely to leave feedback, i dont want to leave feedback for them before they do even though they paid promptly. I contacted ebay and their respone was basically we dont want to get involved.

Any suggestions?
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carmick2k Avatar
9y, 1m agoPosted 9 years, 1 month ago
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[mod]#1
eBay feedback is not compulsary.
#2
carmick2k
Hi all, looking for some suggestions.

A buyer is ignoring all my emails and contact from me as regards to an item they bought from me.

I've sent them loads of emails asking them politely to leave feedback, i dont want to leave feedback for them before they do even though they paid promptly. I contacted ebay and their respone was basically we dont want to get involved.

Any suggestions?

why are you making such a big issue?if they want to leave feedback they will if they dont they wont simple fact of life.do you tell every shop you buy your shopping from `thanks for the wonderful service ` its no different in reality mate
#3
some ebayers dont bother

no big deal
#4
if you sent me loads of emails asking me to leave feedback i wouldnt do it either.....just leave it alone and if they want to leave feedback they will.....if they dont then its not a big deal either
#5
Best not to pester them, they might just get annoyed and leave a negative...
#6
When I buy I expect the seller to leave feedback first - after all my part of the transaction was carried out first.
#7
seancampbell
When I buy I expect the seller to leave feedback first - after all my part of the transaction was carried out first.


I wait for the buyer. At the end of the day, I want to make sure they're happy with the item. Too many buyers post negative feedbacks before even contacting the seller to sort out any problems and it leaves the seller with very little they can do. Luckily that's never happened to me, but still...
#8
seancampbell
When I buy I expect the seller to leave feedback first - after all my part of the transaction was carried out first.


Same here... That's the way it should be done.

However, I do think that the feedback system could be better run. When people put a negative in without making any effort to contact the other buyer/seller it's vey annoying when that negative sticks. Often potential buyers don't look at the reasons and replies to a negative, just the feedback score at the top of the page.
#9
I don't think there's a "right" or "wrong" way to do feedback. People have their own policies...
#10
I don't always leave feedback neither. As a buyer, if I have received it then i'll leave it. If not I won't. If I paid promptly, then I have completed the transaction at my end and fb is due.
#11
When I buy something I leave feedback when it arrives so the seller knows everything is good and the goods have arrived. When I sell things I will wait till fb is received so I know the goods have arrived and there are no problems (getting lost in post, that sort of thing) and I don't do fb as soon as I receive it, I tend to do it once a week in blocks (have enough going on through the week)
#12
carmick2k
Hi all, looking for some suggestions.

A buyer is ignoring all my emails and contact from me as regards to an item they bought from me.

I've sent them loads of emails asking them politely to leave feedback, i dont want to leave feedback for them before they do even though they paid promptly. I contacted ebay and their respone was basically we dont want to get involved.

Any suggestions?


Feedback is not worth getting worked up about and like said it's optional, if they had won the item and not paid then that's annoying and has happened to me a few times.
banned#13
I leave feedback as a buyer as soon as i have received the item and am happy whether the seller has left it or not,

As a seller i usually wait till i know item has been received (i send everything recorded) then leave feedback, whether they have left it me or not

the buyer may have completed there part first, but being a buyer isnt just about paying immediately its about how they deal with a complete transaction, if i sent something and the buyer payed immediately, and then the item arrived damaged through the fault of royal etc,etc then that buyer emailed me effing this and effing that, would that make them a nice buyer? no i dont think so either, a transaction is between two and it works both ways
#14
Thanks for all the replies. I suppose it comes down to personal preference really. I found it annoying cos as a buyer I leave feedback after i've received the goods and checked them out, it lets the seller know i've got no issues with it and we can all move on as a done deal.

Shant lose sleep over it, cheers
#15
seancampbell
When I buy I expect the seller to leave feedback first - after all my part of the transaction was carried out first.


Exactly the same here, as I have reasonable feedback now I don't tend to leave it for sellers who haven't left it for me first. As mentioned I've done my part of the deal first so feedback should be left for me first otherwise the seller is effectively holding your feedback hostage - if you are unhappy with any aspect of the deal afterwards and decide to leave the seller negative feedback, they can do exactly the same back to you despite the fact they should have left positive feedback when you paid for the item promptly.

For sellers who do leave me prompt feedback for paying, I always make sure I give them prompt feedback when I've received the item and I'm happy with it.

John
#16
I can't get my head around why people think that paying is the end of their 'job' as the buyer, I can only assume none of you are sellers as well?

I have got into this debate here before and don't feel like getting in to it again, but as a seller and a buyer on eBay it seems obvious to me that the buyer should be the first to leave the feedback.
#17
im in a similar position ,,,sort of , just brought a phone , the advert stated no scratches dents or marks at all , when it came theres all of the above , works great but i did pay 45 quid for a V3 motorola which is on orange , its not far off new price for virgin(?) , email , said to send it back if not happy and the grandkids must have got hold of it , its for my dad , hes happy with it , what feedback do you leave ? good ? well no , not as described , medium , well they did offer to have it back , negative er no , they did offer to have it back and my dads well pleased with it , leaves me in difficulties , i dont like leaving negative and the person has 699 at 100% and i wouldnt like to upset that at all
#18
I'd leave a neutral, since it wasn't as described but you chose not to send it back. 'Item not as described, not in great condition. But seller helpful & willing to fix problem' - something along those lines.
#19
i can feel a cut and paste coming on , thank you
#20
Starlet
I can't get my head around why people think that paying is the end of their 'job' as the buyer, I can only assume none of you are sellers as well?

I have got into this debate here before and don't feel like getting in to it again, but as a seller and a buyer on eBay it seems obvious to me that the buyer should be the first to leave the feedback.


I am a seller as well, that doesn't change anything for me. If I don't leave feedback for a buyer who deserves it, I certainly don't expect any in return. As it stands, the buyers I've had so far have been prompt in payment so they've received the positive feedback they've deserved after which they've met positive feedback when they are happy with the item and service.

John
#21
Johnmcl7
I am a seller as well, that doesn't change anything for me. If I don't leave feedback for a buyer who deserves it, I certainly don't expect any in return. As it stands, the buyers I've had so far have been prompt in payment so they've received the positive feedback they've deserved after which they've met positive feedback when they are happy with the item and service.

John

Have you never left a POS and then had a buyer email you saying wheres my gear, I want it now or a refund or i'll neg your ****..

There are buyers who do that sort of thing.
#22
[SIZE=2]Ok, took me a few attempts to get this - I assume you mean POS = positive feedback? Piece of s*** was the first abbreviation that came to mind and I was fairly sure that's not what you meant![/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]But no, I haven't had that happen but regardless there's nothing stopping that happening in reverse if I pay for an item promptly but then the seller completely screws me over if I leave negative feedback first (despite being the buyer) the seller can do so in return despite the fact I completed my side of the transaction positively.[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]As I think someone said earlier in the thread, ebay's feedback system is really the fault here and is in dire need of an overhaul.[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]John[/SIZE]
#23
John, I like your way of thinking :lol:

On balance it's more likely a rogue buyer that would mess with feedback. As long as the seller has their money and POS (ok +VE) feedback they really have no reason to screw the buyer. I actually know somebody who makes it a practice to screw sellers over FB to get extras from them with threats of leaving a neg. Half the time he gets his freebies then negs them anyway:x

Feedbacks overrated anyway, but in ebay circles (ie the help boards) it's generally agreed that the buyer makes the first move.
#24
The only danger to the buyer in leaving feedback first, is that the seller might turn around and neg them for no apparent reason - I'd say this happens about 1 in every million transactions.

The dangers to the seller if they leave feedback first are much higher, the buyer can basically do or say any thing to the seller and get them to do as they please with the threat of an nonreturnable negative. They can say the item didn't arrive, claim via paypal, get their money back and to keep your item. They can say the item arrived damaged/not as described and hit you up for a partial refund. They can decide to neg you for no apparent reason. They can do a charge back of the money they paid & probably 100 other things.

I do agree with you about the system in general though, it is a poor and easily exploitable one. I wonder whenever I am looking at feedback how many negatives this person would have if every one wasn't so afraid to leave deserved negs for fear of retaliation.
#25
Well that was feabays excuse for bringing in DSR's (Detailed Seller Ratings). It was thought that as they were annonymous they would paint a clearer picture. In reality, as they are percentage based it's not that hard to keep the ratings high and still screw the odd buyer....

And you should have seen the arguments on ebays boards when they brought them in, you think the Littlewoods posts on here are bad? You ain't seen nuffin pmsl.
#26
Starlet
The only danger to the buyer in leaving feedback first, is that the seller might turn around and neg them for no apparent reason - I'd say this happens about 1 in every million transactions.


This is most definitely not the case (I really wish it was only one in a million) - if the buyer leaves justified negative or neutral feedback first then in many cases they will get the same back despite the fact they have done nothing wrong and should have had positive feedback from the start.

This is the scenario I come across most frequently - buyer bids on item, wins it and pays immediately however the seller isn't quite as fast. Over the course of weeks and various broken promises the item eventually arrives as expected, the outcome of this transaction should be positive feedback for the buyer and negative feedback for the seller. If the seller left feedback for the buyer immediately then this outcome is likely to be the case as the buyer can leave negative feedback without reprisal.

However if the seller doesn't leave feedback immediately they give themselves a lot more leeway - a buyer is far less likely to give the negative feedback to the seller knowing that they will very likely get the same in return. In this case the outcome is either both the buyer and the seller get a negative which is unfair on the buyer or there is no feedback left at all as the buyer didn't want to risk getting the same back, this is worse as it means bad sellers can escape with mucking up deals.

When buying from a seller, I don't expect 100% feedback as there's always going to be a buyer who was unreasonable for whatever reason however due to a seller being more likely to have participated in more auctions these negative feedbacks will be a smaller portion of their feedback. Buyers on the other hand are likely to have less feedback and therefore the negative counts more strongly against them - whilst you may argue that feedback makes little difference for buying items, it's irritating to have it on your recent record if you go to sell an item or even bidding as some sellers may well cancel the bid if they don't like your recent feedback.

Aside from believing sellers should leave feedback first, I generally (not always) find the highest level of service I receive is from those who do leave feedback first as they have confidence in their service.

The long and short of it is you get bad buyers and bad sellers, however you use ebay you're probably going to come against these people.

John
#27
sassie
I leave feedback as a buyer as soon as i have received the item and am happy whether the seller has left it or not,

As a seller i usually wait till i know item has been received (i send everything recorded) then leave feedback, whether they have left it me or not

the buyer may have completed there part first, but being a buyer isnt just about paying immediately its about how they deal with a complete transaction, if i sent something and the buyer payed immediately, and then the item arrived damaged through the fault of royal etc,etc then that buyer emailed me effing this and effing that, would that make them a nice buyer? no i dont think so either, a transaction is between two and it works both ways



ditto to the above. if everybody waited until they had received feedback before leaving theirs then there would be none at all!
#28
Simple, they are probably waiting till you leave feedback !!

your in a catch 22 situation where a lot of ebay peeps are in, just leave it till they leave feedback.:thumbsup:

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