I purchased a M&S gift card from eBay over 2 weeks ago, from the category: Events Tickets > Gift Vouchers & Coupons > Other Gift Vouchers & Coupons
The voucher hasn't arrived and despite a number of emails to the seller I have received no response and so I went to open a dispute and I get this message from eBay:
We're sorry there's an issue with your purchase. Unfortunately, this item isn't in a category covered by eBay Buyer Protection. We don't offer buyer protection on items listed in the Real Estate category, certain Motors categories, or in the Classified Ad format. You can try to resolve this problem by contacting the seller.
I am confused as I always thought physical gift vouchers were covered, I know there is something about electronic delivery, but the price included 1st class recorded delivery.
Has anyone else had this problem, or have any suggestions? Thanks.