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Ebay changes feedback system

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8y, 6m agoPosted 8 years, 6 months ago
Not sure if this has been posted yet...

Ebay have changed their feedback system. Sellers are no longer able to leave Nuetral or Negative feedback. They can leave positive fb, or none at all.

Ebay say this is to stop sellers leaving Negative feedback in retaliation... but why have they sided with the buyers in this? Buyers often leave negative feedback in retaliation too, or for unjust reasons. Now they can do it without comeback.
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8y, 6m agoPosted 8 years, 6 months ago
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#1
cheers for the heads up, and i agree, dont like the sound of this at all.
#2
I like it - I mean if a Buyer is rubbish and you leave negative feedback the seller will do the same :)
#3
What obligations does a buyer need to meet for positive feedback? As a seller all I ask is that they pay within a decent timeframe, as a seller there is much more criteria to fill like describing an item honestly, packaging an item well, despatching quickly, if there is a problem handling it politely and reasonably etc etc.
banned#4
nice, I have a seller to get revenge on
#5
a buyer needs to pay in good time obviously (as you say), they also need to conduct any aftersales business in the correct manner too. Many buyers have a problem and they leave negative without even trying to contact the seller to sort it out. Some buyers will try to claim they haven'y received items or that items are damaged.

I recently had someone who was very reluctant to pay, now I can't warn others about them by giving negative feedback.
#6
Its a unfair system. I mainly sell colthing and stuff, the number of times you get customers who have strop cos they've not read the description proper, get a size to small because they are in denial about their true size. I sold a pair of size 6 jeans once and then customer gave me awful neutral feeback cos they didn't fit her ... strange thing was all the other clothes she had been buying were size 8!
Winds me up, newer ebayers are the ones who oftern leave neg cos they not read description or asked questions etc.
It looks like a lot of seller feedback is going to go downhill, probably mine included despite being honest with descriptions and posting quickly.
This will deter small occasional sellers like myself and ebay will just be full of powersellers.
#7
Sheriff Waffles
This will deter small occasional sellers like myself and ebay will just be full of powersellers.


This, along with several other changes, are designed to do just that. eBay has stated that it wants to become a more 'legitimate' marketplace, so wants mainly professional sellers. :x
#8
i understand were they comming from but ebay was daft from day 1
#9
******** to ebay
#10
******** to ebay
banned#11
this is a bit ****, now people won't know who's dodgy or not
#12
Why do alot of people have a problem with Ebay? I only ever use it to buy small value items, or hard to find items. Like maybe a phone cover, never high value, maybe thats why I never had a problem? I have problems with PayPal though.
#13
"Why do alot of people have a problem with Ebay? I only ever use it to buy small value items, or hard to find items. Like maybe a phone cover, never high value, maybe thats why I never had a problem?"

Most buyers (like yourself) DON'T have a problem with Ebay.

It's the sellers (ie the people Ebay take fees from to pay thier wages) that generally have problems with them, and rightly so.
Over the past few years, Ebay's rules have gradually been weighted more & more AGAINST sellers and it's very unfair IMO.

The reason for these changes has nothing to do with whatever PR spiel they spurt out at the time, and everything to do with increasing thier profits.

This new feedback rule is just laughable.

I would hate to be someone who earns a living selling on Ebay, because I'd constantly be stressed out about what stupid changes they were going to make next that could seriously impact my business.

I'm very aware that the vast majority of big companies are in business to try and make as much money as possible whilst caring as little as possible about thier customers, but Ebay seems to take this to a whole new level IMO.
#14
I used to like ebay...now they suck
mind you i have never once had a problem with feedback...though a buyer did rip me off once, couldn't leave feedback because they got the item and then unregistered. probabbly under a new name now. ebay is on a very slippery slope imo
#15
Actually, the move to be a 'legitimate' marketplace puts me off as a buyer. I'd rather buy from people selling their unwanted items - which is probably why I buy less and less on eBay.

Wish something like the old eBay (ca 2000) would come along again.
#16
This is a really bad move on their part. So buyers can remain squeeky clean, while the sellers live in fear of getting neg feedback.
I agree that retaliation is annoying - it's happened to me - but this is not the answer. They might as well scrap feedback altogether if they do this.
This will turn a lot of sellers off ebay. It will also make the feedback system a complete farce.
So if a buyer turns up to look at my car having committed to buy it, then walks away, he/she will still look squeeky clean, but he/she can leave me neg feedback? This is wrong. I will seriously be asking myself if it's worth selling on eBay any more.
Anyone know if there are alternative online auction sites?
banned#17
When does this come in force?
banned#18
it's already in force

Here are the changes

***Changes coming soon to Feedback***

07 May, 2008 | 05:26PM BST

Following on from our announcement back in January, we�d now like to confirm that changes to the Feedback system will come into effect on eBay.co.uk and eBay.ie from 15 May.

Why are we making changes?
We�re aiming to restore the trust and transparency that�s at the heart of the Feedback system. We want buyers to be able to rate sellers honestly so that other buyers can tell good and bad sellers apart more easily � and have total confidence in who they�re buying from.

We�re also recognising sellers who attract repeat buyers � this is a clear indication of good service. At the moment, a number of feedback ratings from the same buyer count as a single rating, but from 15 May onwards a seller�s Feedback score will reflect all the feedback they�ve been left.

More information about the changes: UK members | Irish members.

Protecting sellers
Since our announcement in January, a number of sellers have told us they�re concerned about the risk of some buyers abusing the new Feedback system. So to combat this, we�ve made some modifications to the changes we originally announced:

Before feedback is left

1. We�ll remind all buyers about to leave negative or neutral feedback for a seller to get in touch with the seller first, and to allow plenty of time for their item to arrive (we�ll also include a specific reminder for cross-border purchases).
2. Sellers will have more control over who they allow to bid on and buy their items thanks to an enhanced Buyer Requirements tool. For the first time, they�ll be able to block bidders who have been reported for policy breaches and non-payment. We�ll launch these enhancements at the end of May.
3. Buyers will be able to leave feedback for 60 days after a transaction (down from 90 days).
4. If a seller is a PowerSeller and has been on the site for at least a year, buyers will not be able to leave negative or neutral feedback for 7 days after their transaction.

After feedback is left

1. We�ll remove negative or neutral ratings if a seller opens an Unpaid Item claim and the buyer either doesn�t respond or doesn�t specifically say the seller is at fault.
2. We�ll remove negative or neutral ratings left by a buyer if they�re subsequently permanently suspended from the site.
3. We�ll base Feedback percentage scores on the last 12 months� activity (rather than on lifetime activity) so that negative feedback doesn�t permanently affect a seller�s reputation.
4. We�ll be launching a dedicated hub for sellers to report malicious or unfair feedback from buyers.

Shopping with peace of mind
As we announced before, all listings on eBay.co.uk will soon need to offer PayPal as a Safe Payment method. This is so that buyers have the choice of purchase protection on every item they buy.

Over 95% of listings on eBay.co.uk now offer PayPal. If you don�t already offer it on yours, we�d strongly recommend you sign up now. We�ll update you soon on the final deadline for the requirement to offer PayPal on your listings.

We hope you�ll support these changes. They�ll create a safer marketplace where buyers are more confident and which rewards sellers giving good service.

Regards,
The eBay team
#19
Ah, so they have started this now then - that explains why someone left me 2 negative feedbacks yesterday because they are a dumb *** who didn't read my VERY clear description properly :x

This was for clothes - clothes are always very iffy on eBay
#21
As a Seller I only received positive feedback but as a Buyer, who always paid in full in advance, I got negative feedback in retaliation by cheating Sellers 3 times which obviously spoiled my record.
Separate feedbacks for Buyers and Sellers would be a solution.
#22
You are missing the point.
1) Powersellers will be hit harder than small sellers. At present, nobody negs a powerseller because it doesnt make a dent, and they dont want a neg back.
2) EVERYBODYS feedback will drop. But thats not as bad as it sounds. So good sellers will still have high fb, in the 90%s. But poor sellers will no longer be able to get away with withholding on giving fb to buyers, and therefore making themselves immune from getting a neg for shoddy service to the buyer. Result...poor sellers will be found out..which is good for everybody.
3) Yes, some buyers are bad..but so what? You cant stop a buyer winning your auction, so their feedback does not affect anything. So what is the point of having it.
4) It makes it a little harder for people to get 10 feedback to scam, by just buying 1p ebooks etc. (Admittedly they can now sell 1p ebooks instead..but its still a little more effort for them).

I dont want my 100% record to go...but I am all for it if it means that other people get what they deserve for being poor sellers.
#23
3) Yes, some buyers are bad..but so what? You cant stop a buyer winning your auction, so their feedback does not affect anything. So what is the point of having it.

Well actually, if you can see that a buyer has several negative comments you could of either cancelled their bids, or added them to your blocked buyer list. Now you have to wait till they actually scam you before you know they are dodgy and can block them, AND you get a negative feedback thrown in as a bonus. :roll:
#24
smashed
You are missing the point.
1) Powersellers will be hit harder than small sellers. At present, nobody negs a powerseller because it doesnt make a dent, and they dont want a neg back.


Most Power Sellers are volume sellers, so the odd extra neg won't affect their score much. To a small seller however, a neg has a much bigger impact on their feedback record.

On top of this, whilst it sucks, power sellers are more likely able to afford the odd loss due to a bad buyer, than the occasional seller is, who is most likely selling one off personal items.

2) EVERYBODYS feedback will drop. But thats not as bad as it sounds. So good sellers will still have high fb, in the 90%s. But poor sellers will no longer be able to get away with withholding on giving fb to buyers, and therefore making themselves immune from getting a neg for shoddy service to the buyer. Result...poor sellers will be found out..which is good for everybody.


And bad buyers won't be found out, which is bad for everybody (drives sellers away, puts prices up as sellers have to cover the costs of such buyers.

3) Yes, some buyers are bad..but so what? You cant stop a buyer winning your auction, so their feedback does not affect anything. So what is the point of having it.


Yes you can. Click here for the help page on cancelling bids and blocking bidders.

It is also useful information to know when dealing with buyers and any problems that crop up as it gives a good indication as to whether a buyer with a problem is genuine,or just trying to scame you.

4) It makes it a little harder for people to get 10 feedback to scam, by just buying 1p ebooks etc. (Admittedly they can now sell 1p ebooks instead..but its still a little more effort for them).


You can no longer sell these on eBay. Please see here.

I dont want my 100% record to go...but I am all for it if it means that other people get what they deserve for being poor sellers.


And what if you get what you don't deserve even though you are a good seller? :?
#25
smashed
4) It makes it a little harder for people to get 10 feedback to scam, by just buying 1p ebooks etc. (Admittedly they can now sell 1p ebooks instead..but its still a little more effort for them).


How do you work that out? They can buy 10 ebooks (in theory) and still get 10 + FB :?
#26
masterbrown
Well actually, if you can see that a buyer has several negative comments you could of either cancelled their bids, or added them to your blocked buyer list. Now you have to wait till they actually scam you before you know they are dodgy and can block them, AND you get a negative feedback thrown in as a bonus. :roll:


Again, more nonsense as most buyers are also snipers and you can't block them unless you can set up a block in under 5 seconds, or have access to a time machine:lol:
#27
Shengis
Again, more nonsense as most buyers are also snipers and you can't block them unless you can set up a block in under 5 seconds, or have access to a time machine:lol:


Take it you have'nt heard of approved bidders only? :roll:
#28
I have to admit..I havent read the rules properly. I thought that buyers didnt get feedback Shenghis? So buying 10 would get 0 fb?
As a personal seller, I have always given my feedback when they pay..and still managed 100% after 200 sales. So I do personally think that you can obtain great results, and this change should make little difference to you :) (Though I admit there are idiots that could ruin anybodys record).
Some powersellers are rubbish, and are littered with neutral fb, but people dont risk the negative. Now, there will be a lot more negs. Admittedly, it may not affect the overall score much, but it will be better to see 50 negs....and with honest comments on the problems for once.

If a scammer wins and negs..you can get it rescinded so I wouldnt worry about that too much. Again, perhaps I dont get anybody elses problems..but I have never had to block bidders.

Maybe my random listings dont attract the weirdos that you people seem to suggest that you are plagued with
#29
masterbrown
Take it you have'nt heard of approved bidders only? :roll:


Approved bidders only? Surely taht will make a huge dent on your winning bid?
#30
masterbrown
Take it you have'nt heard of approved bidders only? :roll:


Take it you haven't heard that ebay stopped that YEARS ago. Feel free to prove me wrong.
#31
smashed
I have to admit..I havent read the rules properly. I thought that buyers didnt get feedback Shenghis? So buying 10 would get 0 fb?


No you can still leave +FB. This is gonna hurt ebay more than it hurts me, so i'm not bothered :-D
#32
Shengis
Take it you haven't heard that ebay stopped that YEARS ago. Feel free to prove me wrong.


Ok:
Limits on Buyers

For each of your listings you can limit which buyers may bid on or purchase your items. You can create your own list of eBay members who will no longer be permitted to bid or buy any of your listings and you can create a list of pre-approved bidders or buyers based on their User ID. Before blocking a buyer, eBay recommends that you email him or her and clearly state why you will not accept bids or Buy It Now purchases from him or her in the future. Learn about Managing Bidders and Buyers.

You can also set up buyer requirements for your listings by going to the Seller Preferences section in My eBay. These requirements are based on characteristics, rather than specific User IDs. For example, you can block all buyers that have a negative Feedback Score.

#33
smashed
If a scammer wins and negs..you can get it rescinded so I wouldnt worry about that too much.


Hahahahahaha!!! Sorry, I shouldn't laugh, but you have obviously never had to deal with eBay. ;-) They will not recind the feedback unless it is an open and shut case, and even then you'll be lucky.

If I get an unjustified negative for overcharging on postage[*], for example, they will not remove that feedback. If I get a negative for the item not being as described, where as it was simply the case that the buyer didn't read the descripption properly, it would not be recinded. The list goes on...:-(


[*] I was once negged for overcharging on postage, when the P&P I charged was 50p. :roll: Luckily I was able to persuade the buyer to withdraw the feedback in that case, but not everyone is so lucky.
#34
masterbrown
Ok:


What does that prove? Show me the link. Here's one for you..

http://www.auctionbytes.com/cab/abn/y06/m12/i07/s01
#35
smashed
Approved bidders only? Surely taht will make a huge dent on your winning bid?


Not at all, it only stops people with negative feedback bidding, which is what you want. Now the scammers won't have any negative feedback and therefore won't be picked up till its too late.
#36
Shengis
What does that prove? Show me the link. Here's one for you..

http://www.auctionbytes.com/cab/abn/y06/m12/i07/s01


http://pages.ebay.co.uk/help/tp/know-buyer-ov.html
#37
nightswimmer
Hahahahahaha!!! Sorry, I shouldn't laugh, but you have obviously never had to deal with eBay. ;-) They will not recind the feedback unless it is an open and shut case, and even then you'll be lucky.

If I get an unjustified negative for overcharging on postage[*], for example, they will not remove that feedback. If I get a negative for the item not being as described, where as it was simply the case that the buyer didn't read the descripption properly, it would not be recinded. The list goes on...:-(


[*] I was once negged for overcharging on postage, when the P&P I charged was 50p. :roll: Luckily I was able to persuade the buyer to withdraw the feedback in that case, but not everyone is so lucky.


I appreciate that. However, you implied that you would have previously banned these bidders if they were scammers or trouble etc etc. I fail to see how the rule changes have helped in this situation? They would do the same thing even if you could give fb back (as you just highlighted with your previous cases). The only leverage you have is that you could neg them back...
#38
masterbrown
Not at all, it only stops people with negative feedback bidding, which is what you want. Now the scammers won't have any negative feedback and therefore won't be picked up till its too late.


Doesnt make a huge difference. Scammers will just assume a new ID anyway under the old rules and bid on it if they feel they want to. Though the occurences will increase under the new rules.
#39
I hate ebay. I tend to sell my old phones when I get an upgrade and 9 times out of ten some foreign idiot will buy and not pay. One tried to do a chargeback although they weren't successful and then left neg feedback. When I looked at theirs, other people had suffered the same fate. How are we meant to warn people against these buyers? I appreciate you can't stop someone bidding on your auction easily, but if I could see a buyer had a habit of claiming false chargebacks i'd think twice before dispatching the item to them and refund them instead!
#40


Now click the link on that part, notice there's no mention of pre approved buyers? Because that feature doesn't exist and hasn't for years. If you still won't take my word for it, go into your ebay and try to set it up:thumbsup:

Removing that was one of ebay's first big mistakes.

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