I won an item on eBay which never turned up. After several unsuccessful attempts to resolve with the seller (a dropshipper I think) I opened a dispute requesting a refund. Initially the seller had 10 days to respond.
Dispute opened 1st June.
On 4th June, the seller replied stating:
"i just wanted to do the refund, but paypal said the money was held, did you file a dispute there?"
I replied the same day confirming the dispute and my request for refund.
Since then the dispute had sat on OPEN. Today, 10th June, 10 days have passed since opening it and I thought at this point eBay make a decision. But nothing has happened.
There is no option to escalate to eBay - just to reply to the seller again (no point as I was the last one to reply) or close the dispute (deffo don't want to do this).
Can anyone give any advice what happens here?