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Ebay dispute query

edinburgh76 Avatar
1d, 3m agoPosted 1 decade, 3 months ago
I sold an amp on ebay which was delivered fine and the guy left positive feedback and then 3 weeks later he's come back to me saying it doesn't work as he has just tested it.

If I bought something off ebay I reckon I'd try it straight away rather than wait 3 weeks. (he claimed he was waiting to have the matching cd player before trying it out). Also I think this guy bought the same item off ebay about a week ago but it was the amp and cd player in one auction - could he be trying to get rid of the one I sold as he's had to acquire another similar amp to get the cd player? His feedback is about 170 and about 97% / 98%. (I'm sure I've seen before somewhere that you can see all the items someone has bid on (to see if he did actually buy the same thing) but I've not been able to find it myself.

He's been ok with his communication and it is all written fine and not demanding I repay immediately etc about it but I've got a disputed transaction on paypal for item not as described and I'm having to go after royal mail as he thinks it must have been knocked in the post (it was sent by standard parcels with enhanced compensation).

It's my first "dodgy" transaction experience on e-bay so any help/suggestions would be appreciated.
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edinburgh76 Avatar
1d, 3m agoPosted 1 decade, 3 months ago
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#1
[SIZE=2]Thanks for re-posting this :)[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]You are VERY lucky the Paypal dispute is not for INR. You would have lost that straight away by using Standard Parcels.[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]What was the item number?[/SIZE]
#2
I've pm'd you dinostevus as I can't get onto ebay at work just now. Cheers.
#3
edinburgh76
I've pm'd you dinostevus as I can't get onto ebay at work just now. Cheers.


Can I reply on here?
Do you mind if I post your ebay ID?
#4
unfortunately you have to be so carefull with paypal.i have been reasonably lucky and only had a couple of problems .But i know a friend who has had loads people leave pos feedback and claim item not received .i had one where sale was over 5 mths old and they gave buyer back money as it was brought with unauthorised funds?as it was so long ago it was hard to fight it .you are never completely covered in my opinion with paypal but if in future you send every item tracked and add tracking information to transaction its a better start .i'm sorry if i seem negative but paypal seems to be very unfair . good luck and i hope it all gets sorted .
#5
That's fine dinosteveus to post the info here - I just didn't post all the details as I couldn't get into ebay.
#6
Oooooops, I see a scam here.

He has bought one of those things you sold him from another seller. It was described as scratch and a graded product:-
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=120041715706

I bet he is going to return this one and keep yours.


If I was you I'd email him and say return it and if my UV security mark is still intact and the item is not as described you will refund him in full including his postage.
Tell him you use a security UV marker to mark all of your items prior to sending them out. You put the date you checked it and you sign it.

I bet that will be the last you hear from him again.

Don't mention the 'other' one he bought unless he escalates the dispute with Paypal.
#7
sonia.town
unfortunately you have to be so carefull with paypal.i have been reasonably lucky and only had a couple of problems .But i know a friend who has had loads people leave pos feedback and claim item not received .i had one where sale was over 5 mths old and they gave buyer back money as it was brought with unauthorised funds?as it was so long ago it was hard to fight it .you are never completely covered in my opinion with paypal but if in future you send every item tracked and add tracking information to transaction its a better start .i'm sorry if i seem negative but paypal seems to be very unfair . good luck and i hope it all gets sorted .


You only have 45 days to start a Paypal dispute but a credit card could start a Chargeback much later.

I agree with you about using a trackable service, I just wish everybody would use that service.
#8
If I've to get him to return it then do I need to pay the postage on that as well or would he be expected to pay that? I don't have a returns policy listed so could he argue that I've to pay?

I'll try that anyway dinosteveus - I didn't mark it with a UV pen but he won't know that unless he has a uv light. Thanks for that. I'm sort of reigned to the fact that I've lost £110 over it so any recompense would be a bonus to me.
#9
I like steves suggestion of this uv mark, i will infuture use this to prevent being scammed :)
#10
edinburgh76
If I've to get him to return it then do I need to pay the postage on that as well or would he be expected to pay that? I don't have a returns policy listed so could he argue that I've to pay?

I'll try that anyway dinosteveus - I didn't mark it with a UV pen but he won't know that unless he has a uv light. Thanks for that. I'm sort of reigned to the fact that I've lost £110 over it so any recompense would be a bonus to me.


Tell him about the UV mark you put on the item, I bet you don't hear from him again.
I think he's trying to scam you.
#11
I mentioned this kind of 'scam' a few days ago. More people are trying it.
As for you paying the postage, I bet it will not even get that far.
#12
First thing I'd do if someone told me that was run it under a UV light to check what the mark was. If I was trying to scam someone and there was indeed a mark I'd just copy it onto the scammed item :)

However most people are stupid so you'll probably be ok.
#13
On ebay, i dont know if this is correct steve, alot of people say they will accept returns, but wont pay the return postage, or give you a refund for the postage you paid to have it sent to you?

When i had the bother over a helmet couple of years back, she was only refunded what she paid less the postage, and had to post it back to me, this was a couple of years ago, and probably not technically right, just giving my experience.
#14
Artemis
First thing I'd do if someone told me that was run it under a UV light to check what the mark was. If I was trying to scam someone and there was indeed a mark I'd just copy it onto the scammed item :)

However most people are stupid so you'll probably be ok.


Maybe he could just say hes marked the item in some way? And dont say its actually UV?
#15
Like the idea of putting a UV mark on the items. I will be adopting this idea too. Thanks Steve!
#16
any update on this?
#17
people are so crafty but i have done what dino said on a game someone brought 1 off me but had brought it before they said it didn't work so i said return it and i will check that its mine and will resurface it and send it back amazingly that was the last i heard of them .i have just sold a ipod as faulty and someone is saying it dont work motherboard has had it but when i had it i could hear music but screen had damage he emailed me to complain but it was sold as seen i list faults throughly and said i didn't know what was wrong with it .i hoper paypal doesn't insist i give him a refund as he could send a differant one as i forgot to mark it or take security number .i know it was stupid i bet paypal gives him a refund even though he brought it faulty .
#18
I've sent a message to the buyer saying there is a mark on it and this will need to be checked. I'll update once I hear back from him.

If anything though I've learned from this incident and will only accept personal cheque for items above about £20 in future - I'd also be able to avoid paypal fees although it might restrict the potential number of bidders.
#19
Joshanna
On ebay, i dont know if this is correct steve, alot of people say they will accept returns, but wont pay the return postage, or give you a refund for the postage you paid to have it sent to you?

When i had the bother over a helmet couple of years back, she was only refunded what she paid less the postage, and had to post it back to me, this was a couple of years ago, and probably not technically right, just giving my experience.


This is a very strange one, ebay have NO policy on who should pay the return postage.
If it's a SNAD dispute through Paypal, Paypal could tell you to return the item to the seller but they will not refund you that postage.

I don't have a returns policy on any of my selling ID's. Depends on the item and the seller whether I refund the P&P.
If anything gets damaged in the post or by a courier I think it's my fault for not packing it correctly and I would refund the return postage in that case
#20
Hmmmm, thats not very good that neither stipulate who pays return postage!
1 Like #21
yes only accepting cheque will limit interest but if they want something badly enough they should still bid but i must admit i only tend to buy from people accepting paypal .i have brought/sold over 2000 things in the last couple of years and only ever a handfull of problems .if you use the advice wisely send item tracked and with added insurance if needed you should be okay most people are genuine .i have some that say wheres my item after a couple of days and i think here we go they are gonna claim its lost and then they email to say it has arrived so not everyone is untrustworthy but just be carefull.dont let it put you off and stay alert .i know someone who has just fallen for the nigerian scam and it has cost her dearly paypal and bank account the works .
#22
Joshanna
Hmmmm, thats not very good that neither stipulate who pays return postage!


Even the DSR does not mention this. 'Private' sellers don't come under the DSR anyway.
I have a friend who contacted Trading Standards to ask and they said there is nothing 'written' down as regards returning faulty items.
#23
i dont have a refund policy as if you are bidding in auctions sales should be final unless faulty or not as stated .But if you had a ebay shop you probably would.
#24
sonia.town
yes only accepting cheque will limit interest but if they want something badly enough they should still bid but i must admit i only tend to buy from people accepting paypal .i have brought/sold over 2000 things in the last couple of years and only ever a handfull of problems .if you use the advice wisely send item tracked and with added insurance if needed you should be okay most people are genuine .i have some that say wheres my item after a couple of days and i think here we go they are gonna claim its lost and then they email to say it has arrived so not everyone is untrustworthy but just be carefull.dont let it put you off and stay alert .i know someone who has just fallen for the nigerian scam and it has cost her dearly paypal and bank account the works .

Can I ask what the "Nigerian Scam" is.
#25
Its people who bid on your stuff, then send a fake paypal payment saying funds will be released when you have posted and provide a tracking number, somene tried to scam me this way a while back, i posted the email somewhere....
#26
edinburgh76
Can I ask what the "Nigerian Scam" is.
Read this
#27
this was a slightly differant one they are trying new tricks . not too sure how it worked but i think they brought the item and requested she sent it a certain way and somehow they managed to clear out her paypal account and bank account .she was very new to ebay .this was not a email spoof apparently it only starts to sound dodgy when they know item is on its way so you lose item postage paypal plus anything else they can get .this was not the cheque scam but was nigeria they did pay her by paypal only to clear it out again .

I dont send abroad as it is harder to track things plus apparently postage has got really exspensive with royal mail international .
#28
Sonia, it sounds asif they never actually paid her by paypal, they tried to send me an email saying theyd paid by paypal, but infact it was a fake email.
It said funds would be released when i provided tracking number which i kew from selling before was crap.
Such a shame for your friend though, i may have fallen for it if it was the 1st time id sold something.
#29
that may have been the case as i don't know the full facts as it was a friend of a friend but it was a shame as it was her sons xbox 360 they were selling to get some money for crimbo and now she has nothing and bank has frozen her cards, shes a single mum .

i must admit i have had my ebay account and email account hijacked when i first started but ebay noticed immediately and suspended my account i didn't know why i had been suspended due to them stealing my email .but got in contact with livechat and got it sorted . now i send every email to spoof i will not fall for that again but they try at lease once a week .
#30
:x these scammers are making things really hard, ive been a member for over 3 years, and only got caught by them last time i sold a mobile for a friend.
There actually putting me off selling things, as when im selling something i want it gone asap, and not have to go through the hassle of raising disputes relisting etc.

Ebays getting a bad place :(
Really crap about that person losing the xbox :(
#31
Joshanna
:x these scammers are making things really hard, ive been a member for over 3 years, and only got caught by them last time i sold a mobile for a friend.
There actually putting me off selling things, as when im selling something i want it gone asap, and not have to go through the hassle of raising disputes relisting etc.

Ebays getting a bad place :(
Really crap about that person losing the xbox :(


I agree about ebay getting to be a bad place. It can be hard work selling but I still make a decent living from it. You need to be 'on the ball' and be ready to cancel a bid or refuse to sell if you have a bad feeling about a buyer. I do it at least once a week.

As for the link Kommunist posted, well how stupid and greedy can you get. Would somebody really say, 'keep £2,000 and just give me £3,000 back'. Yea right.
#32
lol, your right about ebay, i not very fond of ebay, but i use amazon instead , and i find amazonby far more secure than ebay, plus you dont have to have paypal, and also if you are a experianced seller and have a certain amount of feedback then and only then you are allowed to list expensive items, such as mobile phones, genrally over the £100 mark, and service is very good funds are normally released in my account in about 6 days.
#33
that is right steve when i had my account hijacked i thought i wouldn't use it again but it is a good thing .the fee's are too much , paypal is next to useless but to be honest the money i've made i wouldn't of made anywhere else and have brought some great bits too .
everything is open to abuse as we see even on a great site like this but its about being alert and using common sense a little knowledge can go along way .
#34
I wish there will be an option on Amazon to exclude marketplace from search so that only things sold by Amazon themselves would appear.
#35
Why Thats Good For Sellers
#36
As a buyer, I don't care what is good for sellers. I only care about my needs and not theirs :)
#37
Kommunist
As a buyer, I don't care what is good for sellers. I only care about my needs and not theirs :)


Didn't you make a 'big deal' about coffee or something, fair trade I think it was, a while back?
#38
Here we are:-
Kommunist
For two reasons:

1. I believe that this practice can damage grower's income. Imagine that coffee price went seriously up (so growers would initially get more money). As a consequence, there will be less sales. Less sales mean less growers would be able to sell their stuff. Less sales equals more powerty for those in the industry. And if price hike will be big enough then someone in this country can actually decide to grow it up here, because investment into infrastructure can be justified. Which mean - no income for poor contries at all (from coffee export, of course).
2. Freetrade IMHO has nothing to do with ethics - this is just another marketing technique. Imagine that you have product to sell but market is already overcrowded. So what you do is to advertise it as "ethical" and then you have your own niche.

Of course, this is very brief explanation :) And nothing to do with communism ;)
#39
dinosteveus
Didn't you make a 'big deal' about coffee or something, fair trade I think it was, a while back?
I don't think I made it a "big deal", I just said I don't buy any of Freetrade stuff because I don't believe they are doing any good to anyone apart from themselves. It is all about marketing, you know :) How is that connected to Amazon, BTW? Or eBay for the matter?
#40
Kommunist
As a buyer, I don't care what is good for sellers. I only care about my needs and not theirs :)


OK, not a 'big deal' then but you did try and get your point across about the 'sellers'.

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