Any words of advice please?
So i bought a dreambox satellite receiver from ebay:
After 5 days I hadn't had any word from the seller about delivery, the listing said dispatch within 5 days so I sent a message asking about when I can expect it arriving.
I waited 4 more days and no response, so I was a little concerned and opened a dispute.
2 days later it arrived and the seller sent me a very unapologetic message semi explaining the delay and asking me to close the dispute because the money is being witheld from them.
That would be fine, except the item is:
(a) a fake chinese copy
(b) damaged, the remote has a large piece broken out of it - probably on its journey from china (was very badly packaged)
So I don't want to close the current dispute really, but should I? and then open a new one reflecting receiving the item but it is not as described?
I feel like I'm being a bit of a ass about the whole thing, but they are taking the p a little bit.