eBay dress too small... advice on returning to China? - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

eBay dress too small... advice on returning to China?

Carley Avatar
6y, 1w agoPosted 6 years, 1 week ago
I ordered a dress on eBay (well the wife did) and it's too small, so i emailed the seller the following message;
Hello I have received the dress however the dress size is not as stated in the description/listing - size 12 on listing states Bust 36" Waist 31" Hips 38" however the actual dress received measures - Bust 28" Waist 29" & hips 35" and is therefore too small. Please contact me ASAP to resolve as this dress is needed for a wedding. Thanks.

and had this response;
hi, dear ****, thank you for your email, we can exchange for the size,and when we received your dress back,we will checking the size, Look up is which employees made mistakes, very sorry for this ,please you could return them to us, my address is:room ***, building **,block(Nong) ***, ****** Road, Pu**** New District, ShangHai, China , thanks!

We also offer other solutions: 1.We'll give you 20% discount as a modified clothes cost,
thank you again!
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
My problem, it can't be modified because it's too small and if i return it what shipping service offers tracking to China and how do i get the seller to pay this?
Other Links From eBay:
Carley Avatar
6y, 1w agoPosted 6 years, 1 week ago
Options

All Comments

(18) Jump to unreadPost a comment
Comments/page:
#1
Sellers returns policy;
3.Return Policy: (please read carefully)
We realize that it is difficult to purchase a wedding dress over the Internet, and we really want you to be happy with your purchase. Please contact us with any questions.
We will accept returns on standard size wedding gowns in perfect,
brand new condition (no smoke scents, no makeup stains, no alterations).
Dresses must be received back to us within 3 days of your receipt.
For exchanges, the buyer must pay all shipping/handling charges.
For returns, A 30% restocking fee will be charged on all returns .
#2
I would be tempted to try going through paypal?? By the time you've returned it you'll be so out of pocket its not worth it.
#3
jellybaby22
put in a paypal claim???

my friend had the same problem their sizing seems to be massively out sometimes....
would it be worth the cost of returning ??


If i put a claim in then how do i return it? i need tracking and from memory i don't think RM offer this service to China, don't know about the others?

Cost of dress = £60

Edited By: Carley on Dec 02, 2010 19:07
#4
Its up to you to pay return fees unfortunately :(

How did they send it to you ?
#5
Just looked on RM site its nearly £18 to return to China tracked (2kg) , unless a courier is cheaper


Edited By: deanos on Dec 02, 2010 19:08
#6
deanos
How did they send it to you ?


parcel force!
1 Like #7
https://www.transglobal.org.uk/Default.asp?gclid=CN7ZpauizqUCFQse4QodZxXgkQ

May give you an idea. I use DHL for documents going to China which need a signature and tracking.
#8
nikkib123
https://www.transglobal.org.uk/Default.asp?gclid=CN7ZpauizqUCFQse4QodZxXgkQ

May give you an idea. I use DHL for documents going to China which need a signature and tracking.


all from over £30 (with insurance to £60)

ta anyway
1 Like #9
Start a claim for the wrong goods and explain at least then you will be instructed of next steps and you have reason to claim the money back should it get lost.
#10
Carley
I think I'll just have to put it back onto eBay for sale then?


I think that would be best or you could try here???
#11
nikkib123
Carley
I think I'll just have to put it back onto eBay for sale then?


I think that would be best or you could try here???


probably get offered about 2p including 1st born and recorded postage on here. :D
#12
Carley
nikkib123
Carley
I think I'll just have to put it back onto eBay for sale then?


I think that would be best or you could try here???


probably get offered about 2p including 1st born and recorded postage on here. :D


True X)
#13
mumbojumbo
You won't find anyone to fit a 28in bust, 29in waist dress. ;)


except maybe a Chinese girl? I see what you're saying though, i'll get the wife to measure it again before i list it.

Edited By: Carley on Dec 02, 2010 20:03
#14
OK so i opened a PayPal dispute and the seller responded with the same reply as when i emailed him:
Seller's message:
"thanks for your purchase,we can exchange for this dress, you could return them to us, my address is:room ***, biulding **,block(Nong) ***, LingZhao Road, PuDong New District, ShangHai, China , thanks! "

so i have duly responded:
Your message to the seller:
"Please arrange collection or provide me with a UK return address. I am not paying +£30 to return a dress that has been delivered incorrectly by yourselves."


Let's see what happens now?
#15
So after numerous emails back and forth the seller has agreed to a 50% refund (£30) and i keep the dress. I think that's more than a fair compromise, fair play to the seller.
#16
Carley
So after numerous emails back and forth the seller has agreed to a 50% refund (£30) and i keep the dress. I think that's more than a fair compromise, fair play to the seller.


Good outcome then :)
#17
nikkib123
Carley
So after numerous emails back and forth the seller has agreed to a 50% refund (£30) and i keep the dress. I think that's more than a fair compromise, fair play to the seller.


Good outcome then :)


Yeh i suppose, except the wife will probably want to buy a +£100 dress now :(
#18
Carley
nikkib123
Carley
So after numerous emails back and forth the seller has agreed to a 50% refund (£30) and i keep the dress. I think that's more than a fair compromise, fair play to the seller.


Good outcome then :)


Yeh i suppose, except the wife will probably want to buy a +£100 dress now :(


Good for her :D

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!