Why do people feel the need to give low DSRs for no reason!!
I am always very truthful or generous when leaving detailed seller ratings for people! However I have just gone to check mine, as I do from time to time, and have 2 low DSRs for P&P charges and dispatch time.
I always post the same or next working day as payment received. If someone pays before about 4pm I post same day, I also post on Saturdays if payment received before my PO shuts. So in 99% of cases the buyer receives item next day.
As for p&p charges, the most I charge over the cost rate is about 50p, and I don't do that very often it's usually about 15-20p, or very near to cost on the heavier items. I also in a lot of cases refund any excess postage charge if when packaged up the item costs less to post than estimated! Why do people not realise that you have to buy packaging materials, and that p&p means postage AND PACKING?
I had one lady who bought a book for 10p I charged p&p of £2.65. It cost £2.24 to post so maybe slightly excessive but all told after fees, packaging materials etc the end value was about 8p. The lady had a whinge in feedback (although she did leave positive), so I replied politely telling her that after everything I received about 8p. Apparently that was cheating in her eyes and that I should reply on p&p to make a profit!! Profit.... of 8p, come on!!!! I obviously should charge base rate, and then make a loss after fees etc!
Anyway just wanted a rant, have vented now