I have a buyer who is claiming they have not received their item. The item in question was posted our via Royal Mail Recorded Delivery. According to Royal Mail Track & Trace, the item has been delivered. I have also contacted Royal Mail directly and had this confirmed.
The buyer paid via Paypal and is now claiming that they have not received it, its been about three weeks since it was posted. They are threatening me with a Credit Card chargeback if I do not refund.
I have spoken to Paypal who have confirmed if they started a Item Not Received Dispute that they would not win as the tracking number shows the item as delivered. She could apparently try a Credit Card chargeback but Paypal would not allow the refund and her credit card company would have to take the loss. Paypal have told me not to refund her.
She is getting quite rude now but I can not see what she is expecting me to do. I sent the item out via a trackable service as recommended by Paypal and the item has been delivered to her address (which is a confirmed address). She has suggested I make a claim via Royal Mail but as it has been delivered, that is not possible!
Any advice on this please!!?